Hilton Garage Reviews 

10,537
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales team is exceptionally welcoming, attentive, and helpful throughout the entire purchasing process. Consumers also deeply appreciate the efficient, well-organized procedures and the smooth vehicle collection experience provided by the staff. However, some customers also noted frustrating delays during handovers and excessively long waiting times at the busy dealership. A few other people also felt that post-purchase communication was poor, with necessary documents or items missing and not being resolved quickly. Others experienced unexpected vehicle faults or mechanical issues shortly after driving away from the garage.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are welcoming, informative, and... See more

Service

Customers consistently note positive experiences with service, highlighting smooth and stress-free purchases... See more

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, reporting a stark contrast between pre-sale... See more

User experience

Clients share positive opinions on user experience, describing the vehicle purchasing process as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just want to say a massive thank you to the collection team and a special thank you to Lottie! I didn’t meet lottie to the very end but she was so friendly, kind and showed a lot empathy as we... See more

Company replied

Rated 4 out of 5 stars

Overall the experience was good but what concerned me most was the lack of explaining the layout and working of the car.I was just handed the keys without the salesman sitting in the car and going thr... See more

Company replied

Rated 5 out of 5 stars

Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more

Company replied

Rated 5 out of 5 stars

Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more

Company replied


Company details

  1. #70 of 91 best companies in Car dealer
  2. #34 of 45 best companies in Motor vehicle dealer
  3. #37 of 55 best companies in Used car dealer

Written by the company

With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.

Price Match Promise

If you find the same car at a lower price We will refund the difference plus £300!

If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible. We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300. Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(10,537)

1,971 reviews in the last 12 months

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Rated 5 out of 5 stars

Just purchased a great car.

Just purchased a great car and really pleased with it. Georgiana provided a great service. She explained the process really well, kept in touch and the handover was seamless. Thanks Georgiana.

6 September 2026
Unprompted review
Rated 4 out of 5 stars

There was a slightly long wait but once…

There was a slightly long wait but once I was seen the process was really easy and quick, even sorted out to service the car as part of the sale for me as service warning light came up, definitely recommend this garage made the process so simple, easy and stress free, Leon was a lovely sales person!

5 September 2026
Rated 5 out of 5 stars

Having read about this garage online &…

Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering buying.
When I did agree later in the week to buy the car saleman Leon Issac made it all very straightforward indeed with everything.
Yes I would recommend this garage to anyone considering visiting & buying their next car or first car perhaps.
I am very pleased with my purchase from this garage.

5 September 2026
Rated 5 out of 5 stars

Marni Gordon was absolutely amazing

Marni Gordon was absolutely amazing. She was very pleasant and explained everything with a smile. Not very often you can say it was a pleasure to hand money over but it was. Definitely recommend and wish Marni the best for her future. Thank you for making my experience painless

5 September 2026
Rated 5 out of 5 stars

I was helped by Thomas Rodger’s to find…

I was helped by Thomas Rodger’s to find my new car. I originally came in for a car that was over my budget so he helped me to find some more in my budget. He made sure the sale went through swiftly and ensured he kept me informed throughout the process . Thomas answered any concerns I had and helped make me understand more.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

The services was good but they give me…

The services was good but they give me a car that have almost no petrol I crawl to the petrol station and because of that I almost run out of petrol and they promise that they was going to give me a decent amount of petrol. The guys deal with me okay when I was there but the women acted as if I was a problem.

4 September 2026
Rated 5 out of 5 stars

A pretty chilled experience

We had a pretty chilled experience. I had some decisions to make and it was very much "take your time". No pressure. I ended up driving away in a great little car (which wasn't the one I'd originally come to see but was bigger and cheaper - and has a spare tyre!).

4 September 2026
Rated 2 out of 5 stars

Irritating issue

I wanted to pick the car up on the thursday after viewing it at the weekend and agreeing to purchase it. I was asked if I could pick it up on the monday instead. I received a call on the monday morning telling me to collect the car at 12 mid day. When I got there I was told there was an issue with the car. I eventually left the dealership at approx 4.30pm. I specifically asked if the car had 2 keyfobs before purchasing it and was told it had. When I got home I tried the 2nd keyfob which was in an envelope in the handover pack and it did not function. It was a different looking fob and it appears from my research never belonged to that car. Nearly 2 weeks later I am still waiting for a call from their Keyfob repair person they use despite having chased this 4 times. The staff are friendly and polite but do not seem committed to sorting out this niggling and irritating issue. Other than that the car seems fine to date.

24 August 2026
Rated 5 out of 5 stars

Everything went smoothly, very happy

We were surprised how busy it was even on a weekday evening. We talked to Paul and he was friendly and approachable. It was easy to talk to him and he was happy to answer any questions we had. They had a wide range of cars and everything went smoothly with the car we bought and we’d be happy to use Hilton Garage again. Thank you for your help

2 September 2026
Hilton Garage logo

Reply from Hilton Garage

Thank you for your fantastic 5-star review! We’re delighted to hear that everything went smoothly and that you were so happy with your experience at Hilton Garage. It’s great to know that Paul was friendly, approachable and able to answer all your questions, making the process easy and enjoyable.

We’re also pleased that you found our wide range of cars helpful when choosing your new vehicle. We really appreciate your kind words and recommendation, and we look forward to welcoming you back to Hilton Garage in the future. Enjoy your new car!

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