Iam very disappointed with your return process. I was surprised to find that my order did not include a prepaid return label, and I am expected to arrange and pay for the return shipment myself. Th... See more
Company replied
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Review summary
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Reviews shaping this summary
Here you buy from the mongolian people who do the very best of work and provide topquality to a really good price. The experience is amazing when the workers point out once again an outstandingly p... See more
Company replied
WOW I have purchased a LOT of cashmere both from Neiman Marcus, Nordstrom, and in the EU, but this is my favorite new collection!! Soft and thick and the colors are GORGEOUS!!! My go-to from now... See more
Company replied
The sweaters I got were so well made, soft and thick! The cashmere means that they're breathable so I don't get overheated. I got them during the end-of-year 2 for 1 sale but the quality is such that... See more
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Company details
Written by the company
Cashmere is one of the world’s finest and most luxurious natural fibres, and since 1981 GOBI has been world-leading in the production of 100% pure cashmere
Contact info
GOBI Cashmere Europe GmbH Büro & Logistikzentrum Knesebeckstr.30 , 10623, Berlin, Germany
- +49 (0) 30 52014410
- support-1@gobicashmere.com
- www.gobicashmere.com
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from GOBI Cashmere
Hello Gabriela
Thank you for your feedback! We're delighted you're happy with the quality and service.
Reply from GOBI Cashmere
Hello Sylvie,
Thank you for your wonderful feedback! We're delighted you love the quality, colors, and fast delivery.
Very happy with the cashmere sweater I…
Very happy with the cashmere sweater I purchased from Gobi and the quick shipping!
27 July 2026
Reply from GOBI Cashmere
Hello Nancy
Thank you so much for the feedback! We're thrilled to hear that you're loving your new cashmere sweater and that your order arrived quickly. Enjoy the warmth and comfort!
The order arrived quickly and in a very…
The order arrived quickly and in a very good condition. In case of problems, there is a polite customer service representative. I am pleased with the good service.
31 July 2026
Reply from GOBI Cashmere
Hello Astrid,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with the fast delivery, product condition, and our customer service. We truly appreciate your kind words!
Beautiful sweater+ great price = excellent value
The sweater I purchased was a good price, it arrived on time, it was well packaged and the sweater is exactly as I hoped it would be. Lovely color, great fit, warm and soft. I could not ask for anything more!
28 July 2026
Reply from GOBI Cashmere
Dear Donna
Thank you so much for your wonderful feedback! We’re delighted to hear that you love the sweater, from the color and fit to its softness and warmth. We truly appreciate your kind words!
Sweater just beautiful
Sweater just beautiful! I ordered a Large and it fits, but wish I’d ordered an XL. I just now DID order another in XL. I know I’ll love it, too.
7 August 2026
Reply from GOBI Cashmere
Dear Virginia,
Thank you so much for your lovely feedback! We’re delighted to hear you love the sweater and hope you enjoy your new XL just as much. Thank you for choosing GOBI Cashmere!
Reply from GOBI Cashmere
Dear Joyce
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with our products and customer service. We truly appreciate your support!
The refund hasn't been processed for…
The refund hasn't been processed for the ill-fitting jacket
24 July 2026
Reply from GOBI Cashmere
Dear Kevin
Thank you for the review.
We can confirm that the refund for the ill-fitting jacket was issued within 3 business days after your return was delivered to us. Please allow a few additional business days for the refund to appear in your original payment account.
For more information about our return and refund process, we kindly recommend reviewing our return policy.
Thank you for your patience and understanding.
Reply from GOBI Cashmere
Dear Tiberia
Thank you for your kind feedback! We’re delighted that you’re happy with the quality, our products, and the fast delivery. We truly appreciate your support!
Reply from GOBI Cashmere
Dear Domenica
Thank you so much for your kind feedback! We’re delighted to hear that you love the material and the shape of the coat. We hope you enjoy wearing it!
I was expecting variety of colors
I was expecting variety of colors, received my order , the garment expected to be same quality as before purchases the garment it is thinner hope to improve the thickness the specific garment I bought not variety of colors .
19 July 2026
Reply from GOBI Cashmere
Hello Humberto,
Thank you for the review!
We’re sorry to hear that the garment did not meet your expectations. We truly appreciate your feedback regarding the thickness and color variety and will share it with our product team for consideration.
The quality of cashmere is wonderful!
20 July 2026
Reply from GOBI Cashmere
Dear Jackie
Thank you so much for the review! We’re delighted to hear that you’re enjoying the wonderful quality of our cashmere.
I purchased an item that didn't work…
I purchased an item that didn't work and these guys were great with the return. I definitely will be back to purchase again.
21 July 2026
Reply from GOBI Cashmere
Dear Tracy,
Thank you for your kind words! We're glad we could help with your return, and we look forward to welcoming you back again soon.
Reply from GOBI Cashmere
Thank you for your feedback! We're delighted to hear you love the vest and its buttery-soft feel. We hope you enjoy wearing it!
They’re a Beautiful looking and Feeling…
They’re a Beautiful looking and Feeling pair of shorts. Thank you!🖤🖤
10 July 2026
Reply from GOBI Cashmere
Hello Alison
Thank you for the review!
So glad to hear you're loving the look and feel of them. Enjoy wearing your new shorts!
Fast order processing and shipping, high quality product
Fast order processing and shipping; superior product. I ordered a two-piece sweater and am delighted with the quality. Quite unexpected for the price. I will be doing future business with this company. Highly recommend.
6 July 2026
Reply from GOBI Cashmere
Hello Donella
Thank you so much for your wonderful review! We're thrilled to hear that you love the quality and overall experience. We look forward to welcoming you back soon!
Buy with confidence!
Excellent quality products and excellent value for money, especially if purchased during the sales.
Excellent customer service.
30 June 2026
Reply from GOBI Cashmere
Dear Maryla
Thank you so much for the review! We’re thrilled to hear that you love our products, great sales deals, and customer service.
We truly appreciate your support and look forward to welcoming you back soon!
The quality of the cashmere it s…
The quality of the cashmere it s good..mostly those organic stuff..light colors really soft..cant say the same for darker colors but still good quality cashmere..for the rest..need to wear it ..so..ask me again on February..
3 July 2026
Reply from GOBI Cashmere
Dear Epifanio,
Thank you for sharing your feedback with us! We're glad to hear you're enjoying the softness of our natural cashmere.
We appreciate your honest note on the darker colors as well. Enjoy your pieces in the meantime!
Reply from GOBI Cashmere
Dear Elena
Thank you so much for the feedback! We're thrilled to hear that you love the quality of your GOBI Cashmere piece.
I am very satisfied with the delivery…
I am very satisfied with the delivery and quality. I would happily order again if the price-performance ratio suits me.
6 July 2026
Reply from GOBI Cashmere
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with our delivery speed and quality. We constantly strive to offer the best possible quality at a fair price, and we look forward to welcoming you back again soon!
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