GLS Italy Reviews 

Two weeks to deliver within Italy and still not arrived

Worse courier I've seen in my life, they are useless, dont comply with delivery dates and schedules, lost days at home waiting for a package that never came, never again

From the 5 deliveries.
1 got lost.
2 never arrived
2 arrived late and dannaged

1st time out for delivery, driver asked for the address by phone and if I could explain how to get to me from the depot. He would call again when in the village. Never heard from him. Received email saying address was incorrect and housenumber was absent. Both incorrect and this was confirmed by the sender/vendor thru a call. I should contact GLS directly and have done so. 2nd x driver called and I explained how to get here. I shared my position on googlemaps with him (He was at the local bar), exactly 1.2 km from my house. He said it was 6km and that he had done everything to deliver the package (knowing I have no car and do not drive, hence order online). He left the package there to collect, and I received a message from GLS that it had been delivered at my house!

I never received my parcel from Kraeuterhaus Sanct Bernard. Took more than a month, finally got my money back. Many lies from GLS!!!
This time the same problem: My address should not exist .
My address is complete and correct and has been the same for more than 10 years. GLS drivers are lazy and not smart and not trained in their job.

Our house is not very easy to find, but for 10 years GLS have made many deliveries without problem. Now they do not deliver and tell us that our address is wrong. What happened? How can you correct this?

I did not yet receive my shipping box 🎁 from Chogan to you and the first box 🎁 sipping was brought by your company and I don't understand why this time they did not found the same address given how comes I want to know.

Disorganised and incompetent. Sent a delivery date (1July) and time window which I waited in for. The driver did not turn up, apparently because he had already delivered the package two days before, without telling us, to a completely different house over 1km away; and handed over the parcel without asking for any id or proof of signature.
It was a chance meeting with a local to that area later that week who let us know what had happened; but not before much inconvenience to the supplier and myself, trying to understand what had gone wrong. Use another firm or do not buy from suppliers that use GLS.

Complete incompetence. They claimed the parcel had been delivered, but this was not true on either of the two occasions.
Communication was extremely slow and difficult.
Absolutely not recommended.

Völlige Inkompetenz, behaupten eine Zustellung sei erfolgt, was jedoch zweimal nicht zutraff.
Extrem schwerfällig Kommunikation
Absolut nicht zu empfehlen

Consistent last mile problems as your delivery drivers throw packages over fences and don’t even bother ringing bells.

YOU REPLIED THAT YOU ARE SORRY - BUT THIS IS HAPPENING CONSISTENTLY AND CONTINUES TO OCCUR.

great experience, always on time and sometimes they even send me an email with the live tracker, so when you expect something perishable you can be right there to collect it!

I ordered a book from Amazon for my thesis, as I couldn't access it through other means. The package was supposed to arrive on Friday, but due to unforeseen circumstances, I wasn't home at the time. So I contacted Amazon to see what options I had, and they told me they were no longer responsible and that I had to contact the shipping company. I contacted the shipping company, and they told me I needed a "link" to change the delivery date or pick it up at their location. I contacted their support team, and they told me I could only make changes through a link that I never received. I even paid extra for expedited shipping, and now it will be delayed by a week, or who knows how long, because the weekend is coming up, and the store where I ordered the book is closed until Monday. I was thinking of going to pick it up at their location, but support told me I couldn't; only the person who paid for shipping could pick it up. I paid for it, but I didn't receive any "link."

Horrible. GLS shouldn't even be in business and I cannot understand why companies continue to use them as their sole shipment option. They have never managed to complete a delivery on time to my house and every single time there is a bogus reason for the delay or non-delivery. Lately they have been pushing the excuses back to the original shipper to absolve themselves of all blame. Two weeks ago I called the local GLS depot to ask what was taking so long (they were 1 week late!) only to be told that "we don't have a driver for your area today." 5 minutes later and 2 minutes away from my house I saw a GLS truck delivering packages. Abysmal. I hope they go out of business soon.

Very poor performance service

This shipping company is ridiculous. They say they have delivered my package but the signature shows some random person. The delivery is always the same issue. Frustrating experience contacting the customer service as they do nothing to help.

It’s 9:33 the open hour is 9:00 and there is still no one on the address and it’s not the first time we couldn’t find the operator in a working time. It’s ridiculous there is no phone and no email that I could report this I’m really disappointed. I’m talking about the Gls point in Zibido san Giacomo (Milan, Italy)

GLS Italy is an absolute disgrace. They attempted delivery of my parcel without leaving any physical notice in my mailbox, sending any SMS, or sending any email notification. I had absolutely no way of knowing my package existed at a pickup point. By the time I found out through eBay, the parcel had already been marked as abandoned in Turin — never returned to the sender, never delivered to me. Just gone.

I contacted GLS multiple times by email and phone. No one answered. Their virtual assistant is useless. Their customer service email bounced. Their phone line goes nowhere. There is no way to actually speak to a human being.

Meanwhile I lost my money and my item because of their incompetence. eBay closed the dispute against me based solely on GLS tracking data — the same tracking data from a courier that never bothered to notify me.

This is not an isolated incident. Thousands of Italians have documented the exact same pattern: fake delivery attempts, no notifications, packages abandoned or lost, and zero accountability. GLS continues to operate freely while consumers pay the price.

Avoid GLS at all costs. If a seller ships with GLS, think twice before purchasing. They are unreliable, unaccountable, and indifferent to the damage they cause.

i just can t understand how a little pack ia taking already a week..the workst company and i will tell that on my social media acc also to all my friends.
I litterally made the same order like 2 times before, same store, same place only the deliver company i changed because i said ,,let's give gls a chance"(i never used before) and look at it...disappointed.
i've made the first 2 orders with DPD which is clearly above gls and everyone says this and now i know why.
when i ordered with dps, i placed the orders on sundays exactly like i did with gls, but the difference?
the difference is that it s already a week and my pack only arrived in germany from
czechia and i still got no info, live tracking gls doesn t work, expected date was 25 and guess what, is 29 and from the emails i send and got replied from gls it seems like not even tomorrow will not arrive.
but trust me, using DPD was the best idea, the 2 orders i made with dpd, i placed them on sunday and they already arrived wednesday, not once, two times.
expect my video on social platforms

1. GLS pretends they cannot deliver since the dly address is incomplete. It is not. I nevertheless confirm the address and tel nr are correct and complete.
2. GLS pretends they tried to deliver on 28/05 and that I was not at home. I was at home with video surveillance switched on. No trace of any dly by GLS on the video surveillance, nobody rang the door bell. 3. GLS pretends they tried to deliver on 29/05 and that I was not at home. I was at home with video surveillance switched on. No trace of any dly by GLS, nobody rang the door bell.
4. They suggest to deliver in a GLS point. I agree and ask to do so at the nearest GLS point. I copy paste the address of this GLS point from the GLS internet site. GLS pretends they cannot deliver since the adress is not correct.
5. When I reply the address is on the GLS internet site the comment the address is not correct is changed into package refused. GLS decides to send back my package.
When I placed the order GLS was not listed as courier. If so, I would not have ordered. The above happens with every GLS delivery.
6
. On 10 July GLS replies again 'please contact us via the form on our website ... providing...' which is exactly what I have been doing but they do not reply.

They informed me that the parcel was being delivered during the working day but they didn’t and then assumed that the address was not correct and the name on the door was not existent, but obviously it is not true, they are cheating both the sender and the recipient and customer assistance is not existing at all
I would never chose them as a carrier