Company activity

Updated 22 hours ago

This page gives you a detailed overview of how GLS Italy has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Basics
Star rating
Replies
Flagging

Claimed their Trustpilot profile: December 2020.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Star distribution by review source

How star ratings differ by review source from the past 12 months

Filter by

New reviews by star rating

How many new reviews (distributed by star rating) GLS Italy got each month in the past 12 months

Filter by
Oct-DecJan-MarApr-JunJul-Sept

Reply behavior

How GLS Italy replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 2 days or less.

  • Has replied to 99% of their negative reviews.

GLS Italy’s flagging activity

How frequently GLS Italy flagged their reviews in the past 12 months

What's a flagged review?

  • GLS Italy may flag a review if they think it's in breach of Trustpilot's guidelines.

  • GLS Italy selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • GLS Italy flagged 89 of their reviews a total of 89 times.
  • 51% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

17

19%

4-star

2

2%

3-star

2

2%

2-star

3

3%

1-star

65

74%

* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.

What happened to the 89 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

47

Reviews removed from trustpilot.com

42

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by GLS Italy

46

Reviewer resolved the breach of Trustpilot's guidelines

1

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

42

Reviewer didn't resolve the breach of Trustpilot's guidelines

0