GlassesShop Reviews 

3,814
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders online is simple, and they truly love the wide variety of stylish frames. People also widely appreciate the fast delivery times and extremely affordable pricing when compared to traditional optical shops. Buyers often highlight how well the products fit and note that the overall quality exceeds expectations for the low cost. However, some reviewers were not happy with prescription accuracy, noting that lenses occasionally arrived with incorrect measurements or blurred focus. A few other people also felt that online tracking details were somewhat confusing or that unexpected delivery fees arrived after shipping.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection and... See more

Quality

Reviewers mention positive feedback about quality, praising the stylish frames and crystal-clear lenses that... See more

Order

Customers had positive experiences with order, highlighting the easy website navigation and quick delivery... See more

Price

Users describe positive interactions with price, frequently highlighting exceptional affordability and great... See more

Delivery service

People report positive experiences with delivery service, highlighting super fast shipping and quick order... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My glasses were exactly as ordered. Quality is nice, but shipping information while waiting is a little confusing. However, once they shipped, they arrived very quickly. Discount codes are very nice f... See more

Company replied

Rated 5 out of 5 stars

Ordering glasses online, especially progressives, was not something I thought would work well. It did! All parts of placing an order online were surprising easy. My prescription was questioned becau... See more

Company replied

Rated 5 out of 5 stars

Customer service is one of the greatest things about Glasseshop. They are always responsive and offer solutions to all my questions and issues. I have been a customer for many years, and I order from... See more

Company replied

Rated 5 out of 5 stars

Easy to reorder Glasses for our special needs daughter. Our daughter breaks her glasses quite often. I have found these glasses EXTREMELY durable, however intentionally stepping on glasses usually br... See more

Company replied


Company details

  1. Glasses store

Written by the company

Affordable Prescription Glasses & Sunglasses Online Store. Easy to Buy! 1000+ styles frames start at $6.95, include free lenses & coating. 30-day Return, 365-day Warranty. GlassesShop has sent out hundreds of thousands of glasses to clients all over the world since 2004.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(3,814)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order glasses whenever you want.

We uploaded our prescriptions over a year ago. Now we can order glasses whenever we want. There are many frame and lens options. We usually receive them in just over 2 weeks. So happy to have clear lenses without having to go through another exam!!

19 August 2026
Unprompted review
Rated 2 out of 5 stars

The quality of of glasses were so bad…

The quality of of glasses were so bad they can not be used. When I try to return them I got the run around and a big screw you that your problem. Customer service was the worst I’ve ever encountered. I will never recommend your company.

3 September 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. We have emailed you solutions, please check.

Rated 5 out of 5 stars

A long time happy customer

A five star experience and product as always. I don’t get glasses for me and my family anywhere else.

25 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

Perfect frames & fit

Perfect frames & fit. Eyeglass prescription was perfect! Best bang for the buck hands down.

2 September 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

I've used them several times

I've used them several times; good selection of frame styles and sizes, lens options, fast service, and reasonable prices.

15 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

Customer service was great in helping…

Customer service was great in helping me find/replace lost glasses. The ordering process is simple and straight forward with so many options to choose from. Very past with my all three of my purchases.

17 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

Was very user friendly

Was very user friendly. The selections were great. Super fast delivery. Will be ordering soon for my family

3 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

Excellent Quality

Excellent Quality, Perfect Progressives, and Amazing Service!

I am beyond impressed with GlassesShop! My progressive lenses are absolutely spot-on, and the quality of the frames and lenses is so much better than I expected—especially for the price. Their return policy is amazing and made the entire experience completely stress-free. I have ordered several pairs, including progressives, transitions, and sunglasses, and I could not be happier. Stylish, comfortable, excellent quality, and outstanding customer service. I will definitely order from GlassesShop again!

29 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

Customer service is one of the greatest…

Customer service is one of the greatest things about Glasseshop. They are always responsive and offer solutions to all my questions and issues. I have been a customer for many years, and I order from them regularly for myself and my two sons.
They also have a great variety of options and deliver orders quickly.

1 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

No issues ordering a new pair of…

No issues ordering a new pair of prescription sunglasses! This is my 2 or 3 times I’ve ordered from here. I’ve yet to be disappointed! Very happy with my choices!

28 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 5 out of 5 stars

Decent frames and lenses.

Good quality of frames and lenses though limited selection and add-on costs add up. For basic needs, hard to beat value.

10 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

Rated 1 out of 5 stars

This place will advertise try before…

This place will advertise try before you buy. And if your glasses don't fit and you have to return them, they will keep half your money and take the product back.
So just be aware that if your glasses don't fit or there's any issues with them? You donating money to this company. Thats a total scam. They should return all of your money and they make you pay shipping to return them. I wouldn't buy from a company that Advertised try before you buy? Then takes half your money and product back? Why do they take a consumers money? Scam. There's no try before you buy. There's take and return.

17 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. We do provide home try on service, however, only selected frames are eligible for the program, and we do provide free exchange. And since eyeglasses are all customized product which cannot be used or resold, we don't provide full refund if there is no quality issue, your understanding will be appreciated. We have emailed you solutions, please check.

Rated 5 out of 5 stars

My go to glass provider now

The site was easy to navigate, my order came quickly and my glasses were a perfect fit!

7 August 2026
Unprompted review
GlassesShop logo

Reply from GlassesShop

Thank you for your review, we are grateful to have you as our customer!

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