ordered via Leenbakker Holland a wardrope, 2.5 month ago. atfer the first communication, nothing they stoped all communication. leenbakker says the can not do anthing about is. and Emob doesnt an... See more
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See what reviewers are saying
We ordered hallway furniture, the delivery was supposed to be in 5 weeks. Since our order 10 weeks passed. Customer service could not give us any useful answer. They are responding to our emails but e... See more
Company replied
Small and precious enterprise. Start is always difficult but most important it's a start and it can be a good one if you keep courage and be brave of those negatieve, small impulsive comments where I... See more
Company replied
Very good service by sales person at Emob showroom. The after sales service was excellent, as we had a small damage to claim. The problem was resolved immediately and, replacement part on the way.... See more
Company details
- Home Furniture Shop
- Bed shop
- Bedroom furniture shop
- Children's Furniture Shop
- Mattress Shop
- Outdoor furniture shop
Written by the company
Bij Emob vind je alles wat je nodig hebt om jouw interieur volledig in te richten. Of het nu gaat om de kinderkamer, woonkamer, slaapkamer, muurdecoratie, verlichting of tuinmeubelen, wij hebben het allemaal. Ontdek ons volledige gamma en transformeer jouw huis tot een droomhuis! Bezoek onze website voor meer informatie en bekijk ons uitgebreide assortiment. Laat je inspireren door de nieuwste trends en creëer de perfecte sfeer in elk hoekje van je huis. Chez Emob, vous trouverez tout ce dont vous avez besoin pour aménager votre intérieur. Qu'il s'agisse de la chambre des enfants, du salon, de la chambre à coucher, de la décoration murale, de l'éclairage ou du mobilier de jardin, nous avons tout ce qu'il faut. Découvrez notre gamme complète et transformez votre intérieur en une maison de rêve ! Visitez notre site web pour plus d'informations et parcourez notre vaste gamme. Laissez-vous inspirer par les dernières tendances et créez l'atmosphère parfaite dans chaque recoin de votre maison.
Contact info
Deken de Bostraat 70A, 8791, Beveren-Leie, Belgium
- +3251491234
- service@emob.eu
- www.emob.be
3.5
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product is fine. Easy to assemble. Arrived late
The product was fine and easy to assemble. The delivery was professional. We would have given 5* if it had arrived within the 6 weeks promised rather than after 2.5 months.
5 March 2024
One piece arrived damaged
One piece arrived damaged. I emailed the customer care more than one week ago and haven't gotten an answer so far.
4 March 2024
Reply from Emob
Good morning, thank you for your review. At the moment our customer service has some delay in answering all the e-mails. Our sincere apologies for this. We will try our best in answering your e-mail as soon as possible.
Kind regards,
Team Emob
All the team is very gentle and
All the team is very gentle and
sympatic.
They give good answers at the questions.
Thanks for All ☺️
29 January 2024
100% very good,quality excelente
21 December 2023
Website is a scam
This webshop is a scam.
On the 5th of December I received a very damaged couch. I called the customer service and they talked me to make some pictures. Furthermore they aren't not going to pick this item and I can throw it out. This is what I did. After few days I have received an email asking to provide them with more pictures and numbers of the damage parts, so that they can send new parts. If I want them to pick up this couch, then I have to pay additional 50 euro!!!!! Now I have to contact my lawyer to solve this matter. This webshop is a scam!
5 December 2023
Reply from Emob
Goedemiddag, bedankt voor uw review. Het spijt ons te horen dat uw bestelling beschadiging heeft opgelopen. U mag steeds onze klantendienst contacteren zodat zij kunnen kijken voor een gepaste oplossing. Onze excuses voor het ongemak.
Met vriendelijke groeten,
Team Emob
Late delivery
The delivery was late (it seems to be normal for Emob), but everything was ok, and the furniture has nice quality
13 August 2023
Stress
They dilevery when they want and what time they want.They dont care if you are at work or somewhere else.
18 May 2023
Reply from Emob
Good afternoon, thank you for your review. We are sorry to hear that the delivery of your bed was stressful to you. The transport company delivers during office hours, however they do send an e-mail to schedule an appointment, so you can make sure someone is home to receive your furniture.
Kind regards,
Team Emob
Super en correct
28 March 2023
We zochten een compact pc meubel en we…
We zochten een compact pc meubel en we hebben het gevonden op jullie site voor een kleine prijs.
20 March 2023
Everything was as expected
Everything was as expected. Delivery was within a week, the bed is of decent quality and it looks like on the pictures. My children are very happy with it.
Regarding assemble process, my husband assembled it in 4-5 hours
10 January 2023
This is a very bad company
This is a very bad company. Don’t order there. They sent me a broken product and they don’t want to do anything about it. They are very rude and very very unpleasant deal with. This is a scam company be aware
1 January 2023
Unprompted review
Reply from Emob
Good morning, thank you for your review. Our customer service has offered you multiple solutions. Please let us know which solution you prefer and provide us with the information we need to help you.
Kind regards,
Team Emob
Worst customer service ever
Worst customer service ever, only 2 workes on klantservice.
Very rude on the phone, lied to me and she was very aggressive and angry for no reason. 🤷🏽♂️
19 December 2022
Unprompted review
Reply from Emob
Good afternoon, thank you for your review. We are sorry to hear you are dissatisfied with the customer service. Due to the holiday period, there can be some delay in de delivery of your furniture. We understand that this is perhaps not the answer you wanted to hear, however it is not a lie. We can assure you our customer service has no intention to be aggressive or angry towards you, we are sorry you have perceived it this way. Our apologies for the delay.
Kind regards,
Team Emob
Was arived very late then estimated
25 November 2022
55 days waiting for a replacement
Bought an office chair, the fabric broke by the seams.
55 days and still waiting for a replacement. We have already exchanged 17 emails. They ask me to keep calling them until some provider gets back to them.
The item is under the 2 year warranty.
The EU law requires EMOB to fix the faulty chair, if no fix is provided within a reasonable time they must offer a refund, at no cost for the customer. Still, they are asking for 20 Euros.
15 November 2022
Unprompted review
Reply from Emob
Good morning, thank you for your review. We have requested the replacement parts from our supplier. However, since you bought the chair almost two years ago, we have to wait for their approval. We offer a return policy of 60 days. You can return the chair, but as is stated in our terms and conditions, and in the law, we do charge a return fee. Thank you for understanding,
Kind regards,
Team Emob
Good and firm bed
19 October 2022
Mauvaise fintion
3 September 2022
Reply from Emob
Bonjour Fabienne, merci de votre avis. Nous sommes désolés d'entendre que le produit ne répond pas à vos attentes. Vous pouvez toujours contacter notre service clientèle pour rechercher une solution éventuelle. Nos excuses pour le désagrément.
Salutations distinguées,
Equipe Emob
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