Euro-Paka.pl Reviews 

Scam-like practices, horrible service and pressure for extra money

EuroPaka provides extremely poor service and unacceptable customer support. After the shipment was ordered, paid for, collected, and delivered, they suddenly demanded additional payment more than a month later, claiming issues that were never communicated before or during delivery.

At no stage before pickup or before the parcel left Poland was I informed about any extra charges, “incorrect dimensions,” or that protective stretch film would trigger additional fees. Only after the service was fully completed did they start demanding more money and threatening escalation.

Customer support is aggressive, unhelpful, and intimidating. Instead of resolving the issue professionally, they resort to pressure tactics and threats, including mentioning debt collection, which feels completely inappropriate and disproportionate.

This experience feels like a scam-style business model: attract customers with a price, complete the service, then come back later demanding extra money with threats. There is no transparency, no accountability, and no real customer care.

I strongly advise others to avoid EuroPaka unless you are prepared for unexpected charges after delivery and stressful communication. One of the worst logistics experiences I’ve had.

dealing with this company is like to ask 3 year old child about how computer system works..
my package didnt move for 5 days, traveling accross Poland, problem with communication, 3x times asking the same documents, they dont read email, just keep asking the same informations, like what is going on ?

Complete disaster! Europaka is a total scam. They provide specific dates for package pickup, and the courier never shows up. The next day, they arrive unannounced when I'm not home, promise to return—which I have recorded on my doorbell camera—but never come back.

When I contacted this so-called company, they apologized and gave another pickup date. Again, I waited all day, and nothing! Upon contacting them again, I received the absurd response that they don't guarantee pickup. How can they call themselves a courier service if they don't guarantee pickup or delivery?

Moreover, their helpline supposedly has been down for three weeks! How long can an "outage" last? This seems like a deliberate way to avoid responsibility.

They promised a refund, but two weeks have passed, and I still haven't received anything. The package is also still not picked up, despite paying for the most expensive 1-2 day delivery option. This is simply disgraceful and unprofessional.

Stay far away from Europaka!

after 2 months they told me to pay 180 pln as my parcel was classed as non standard. didnt explain why and what was wrong as i asked byt threatened me with court!! i will never use them again!!!

Euro Paka – Unprofessional and Incompetent Service

I had a terrible experience using Euro Paka to send two valuable parcels from Poland to the UK. While the first parcel was delivered without issues, the second turned into an absolute nightmare.

The second parcel, handled by DHL, was lost for three weeks. After countless inquiries, it was eventually delivered back to the sender (the shop), where half the contents were missing, and the other half was damaged. I immediately raised a complaint and started a dispute process, expecting Euro Paka to handle the claim professionally. Unfortunately, this couldn’t have been further from the reality.

The dispute dragged on for months without resolution. Euro Paka handled the claim poorly and unprofessionally, failing to provide clear communication or updates. In the end, the claim was rejected, and no insurance was paid out. I later discovered that the rejection was due to insufficient evidence, despite the fact that I had provided everything they asked for—a simple letter authorizing them to represent me and photos of the damages. Shockingly, they never requested any additional documentation to strengthen the case.

It became clear to me that Euro Paka has no idea about proper transport procedures or policies. Their service is amateurish at best, and their lack of understanding and support leaves customers like me in the lurch. On top of that, their phone numbers don’t even work, making it impossible to get through to them.

Euro Paka is nothing but a company of cowboys. If you’re considering using them, I strongly urge you to think twice. Their incompetence and unprofessionalism caused me unnecessary stress and financial loss. Be warned—this is not a reliable transport company.

I don't recommend it at all!! The company lost our 4 (!) Packages of 30 kg with personal belongings! We have been trying to get them back since April, now we have June, and still no information! Phoning and sending e-mails do not help, the company only denies its responsibility and dumps everything on the carrier, with whom it apparently cannot communicate, since after two months of 'talks' nothing has changed, and our parcels are not there. They are not even on their way. I don't understand then what am I paying for? Since the company is not responsible for anything? I can order a courier directly from its website, I thought that this company is reliable and will help me in case of any problems. One big disappointment.
I must also add that the company removes negative reviews and comments on its social media, and then threatens to sue for expressing a negative opinion... Unfortunately, dear Europako, we have freedom of speech in Poland and we can express dissatisfaction with services. However, I will consider whether to sue you for such threats of blackmail :)

Avoid at all cost! Measured the package together with another person, days later apparently my package was off by 1.5cm. They demanded for me to pay over a double the package worth making it 3 times of the original price in the end. No pictures or other proofs provided showing different measurements to the ones I gave them.
Don't use them and if you do, make sure you take pictures of everything, ideally ask the courier to confirm that everything checks out before giving it away, so that later you don't get a surprise like I did.

I paid extra for a FedEx express 2 day service to the UK. Once I paid the shipping date changed to 10 days. The shipping took over a month in the end because of missing customs documents. Impossible to contact them on the phone. Useless.

My parcel has not been collected for over a week now. All the contact numbers to this company don’t work!!! I’ve tried to contact them via phone, e-mail, contact form online but no response. It looks like I lost my money and my parcel is still in PL. Don’t use these services it looks like they only scam you for your money!

I would never ever use this company again! I have sold an item and send an parcel to the client. They have picked up the payment for it (over 100£) and are still holding into my money!It has been more than a month now. I will be taking them to the court.

Was asked to pay extra money due to an issue with the parcel. The employees stole half of the contents of the parcel(including food, toiletries, family postcards etc) then they repacked it into a smaller box. That was then delivered back to the original address, it arrived damaged, wet and full of holes!!!! HORRIBLE!

Very unreliable. Also rude over the phone.

I have used this company for many years and never had any issues until last Sunday. My parcel was delivered 3 weeks ago (again no problem with that) but last Sunday I got an email at 10pm saying that I needed to pay the outstanding balance for the parcel within the next 7 days, otherwise they would take me to court! It was a big surprise because I paid for the service upfront as usual and the parcel was delivered 3 weeks ago and I wasn't notified about any problems! I got back to them asking for clarification and some evidence - if there was a problem with my parcel of course I will pay but need to know that it really refers to my parcel and it's not a mistake. They sent me their T&C's which I read many times and said that it could happen if the parcel was bigger than declared on the order form. Again, I asked for some evidence and they said that they got a list from DHL with all parcels that require additional fees but they couldn't forward it to me! Seriously?! Sounds like they are making it up! Also not a single time did the person who responded to my emails use their name and surname in the signature, the signature on the email says Debt Collection Department. Sounds very much like a scam! It's really a shame as I have been using them for many years but after treating me like an idiot I am going to look for another provider.

Scammers. Still waiting for refund. Emails ignored. DO NOT TRUST.

Scammers. They come back days later and say your package wasn't accurately weighed and measured AND ASKED FOR AN ADDITIONAL 780 ZLOTY!!! The original shipping was approx 180 zloty. They threaten pursuit in an e-court. They can go to hell.

To say they are useless is underestimatination. Couple of months ago we were charged for package twice casue they claimed package was heavier than booked (we use industrial scale so it's simply impossible).What's funny is that the invoice for over weight came 5 months afyer the package was sent. My shipper just paid it automatically but I quickly realized he shouldn't because after a short search it appears that plenty of people have exactly same issue.
Three weeks ago we used their service again, purely by laziness, and we got our lesson number two. Package went missing and after two weeks there was still no message on it at all. When we contacted euro-paka they told us straight away that package was never picked up in the first place, which isn't true. Thankfully DHL took it up with us and we were able to find the package after all but the customer service and lack of interest at euro-paka's side was disgraceful.
I would have given zero starts if possible.
I highly recommend against using their service, especially if you send high numbers like us, which is between 30 and 40
30kg packages a year.

Terrible Service. Misinformation. Suggest in website that parcels under value of 700 PLN don’t attract custom charges. Now my parcel is being held hostage with charge of £100 even though worth of parcel is only £120 and it’s not all new things. No one even informed me where parcel is. Sent 10th October and still not here. Pathetic service.

I have ordered parcel shipping and the parcel was not collected. I tried to contact with the thorugh their website and by ringing them. No answer. Avoid. They are scamming people!

Worst company ever !

Took money for my package but never pick up! Trying to contact with them it’s impossible nobody is answer the phone , nobody is answer for emails !!!

Never again !!

Unfortunately umbrella was broken in parcel, even though it was paid as fragile