Drinkstuff Reviews 25,650

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's dedication to providing excellent service. Consumers appreciate the prompt delivery service and the careful packaging, which ensures that products arrive in perfect condition. The order process is described as straightforward, and people are pleased with the wide range of high-quality products available at competitive prices. Consumers highlight the company's exceptional customer service, with staff members being helpful and efficient in resolving any issues. Reviewers also appreciate the proactive communication regarding order status and delivery schedules. The quality of the products consistently meets or exceeds expectations, making this company a reliable choice for various needs.

Based on these reviews

Rated 5 out of 5 stars
Verified

So simple in ordering and the items arrive fast. Always use this company as the simplified on line process with such a range of goods makes it extremely efficient. Well done

Rated 5 out of 5 stars

Ordered some pieces from a Denby range. Some were in stock and some were waited upon. Drinkstuff sent available items straight way, well packaged, then a second follow on package when final item becam... See more

Rated 5 out of 5 stars
Verified

I've bought from Drinkstuff before and needed some napkins, Drinkstuff are the only company that sells the genuine ones I want and not seconds which is probably why they are more expensive than others... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quick service. Product was damaged upon arrival. This was clearly from the manufacturer as the packaging was un damaged and packed incredibly well. Called drink stuff and two days later the repl... See more

Rated 4 out of 5 stars
Redirected

Only part of order delivered by carrier, DPD(next day delivery paid). Waited a day to see if rest arrived, it didn't. Contacted drinkstuff who sent out rest of order with apologies, but who subsequent... See more

Company replied

Rated 5 out of 5 stars
Verified

Love this glass, it's really big and looks very sophisticated. Great communication throughout the ordering process and will order from them again!

Rated 5 out of 5 stars
Verified

I ordered some cocktail syrups from Drinkstuff for my husband’s cocktail-themed birthday night, and they were absolutely perfect! The quality was just like what you’d get in a proper cocktail bar... See more

Company replied

Rated 5 out of 5 stars

Sadly my cake stand arrived ŵith a chip in the dome, I sent photos and was told a replacement would be sent out. No hassle no arguments and within 48 hrs a new one arrived. Its perfect. What an incred... See more

Company replied

Rated 5 out of 5 stars
Verified

I decided to do 'dry February' and purchased a bottle of William Fox Juniper Syrup to have with tonic instead of gin. It's fabulous!! Be aware that there's 12g sugar for the 20ml per drink recommended... See more

Rated 5 out of 5 stars

I ordered 96 plastic, 2 pint steins for our Wedding Reception as we're having a Bierkeller band. Tony, the Sales Manager informed me that the ones I'd ordered were our of stock but sent an order of... See more

Rated 5 out of 5 stars

Recently bought Stillabunt Magic Foamer as I was running short and my old supplier had stopped stocking. Thank you Drinkstuff! I have tried egg white (seriously do not go there) Chickpea water (fiddl... See more

Company replied

Rated 5 out of 5 stars

I am just recently employed by RCA Trust as an Alcohol Brief Interventions Practitioner. I was looking for give away items to the public to support our campaign. I outreached to Drink stuff and spoke... See more

Rated 5 out of 5 stars

Ordered revel elite hiball tumbers. Very pleased with them. lightweight but not flimsy. Nice to drink from unlike many other alternatives to glass. Colour as seen on website. Very speedy delivery and... See more

Rated 5 out of 5 stars
Verified

My order was packed and sent very quickly before its due date. The packaging was extremely good to protect my order. Very pleased with the item. Would recommend.

Rated 3 out of 5 stars
Verified

My items arrived very well packaged - thank you. One of the two dishes has a small black blemish in the middle of it. Not enough to warrant returning it, but a mark nonetheless. I was also disappoin... See more

Rated 5 out of 5 stars
Verified

Ordered sweets vending machine, delivered on time, was kept upto date with delivery. also well packaged inside boxes no damages at all, sweets machine works perfectly fine. Brought for daughter birthd... See more

Company replied

Rated 5 out of 5 stars

We ordered the Port Sipper Set with Four Sippers to go along with a bottle of Port for a birthday present, when the Sipper set arrived it had Two out of the Four Sippers missing, we contacted custo... See more

Company replied

Rated 5 out of 5 stars

Found Drinkstuff on line when looking for a particular size and shape of tumbler glass that had eluded us for some time, the Island tumbler 300mm meeting our needs with many different styles of gla... See more

Company replied

Rated 5 out of 5 stars
Verified

Really quick delivery. One item out of stock but they notified us quickly. Expertly packaged too. Will do business again. x

Rated 5 out of 5 stars
Verified

I would highly recommend Drinkstuff, I had an issue with my order and Tony really helped me out. He listened to the problem, sent out a replacement to arrive the next day and organised a collection fo... See more

Rated 5 out of 5 stars

We keep destroying our hiball glasses so decided to order 12 the same do we will have spares. Ordering was easy and with delivery they were less than many suppliers six. The 10oz 280ml glasses are p... See more

Rated 5 out of 5 stars
Verified

I ordered 12 Amelia Arocroc glasses, and was able to exchange them for a larger size by sending back the first set and getting a refund while I submitted a separate order for the second set. I had ph... See more

Rated 5 out of 5 stars
Verified

Beautiful, and not too expensive, cocktail glasses. I bought four and when they arrived one was broken, but that was replaced without any problems and arrived very quickly properly wrapped and in pris... See more

Company replied

Rated 5 out of 5 stars
Verified

We made our first order for our bar and I made an error on the order as I needed next day delivery. One quick call to explain and it was sorted straight away and I got the next day delivery. Also... See more

Rated 5 out of 5 stars
Verified

I am just new to the Alcohol Brief Interventions. I was training back in October 2024. the clientele struggled to understand alcohol units. I had some unit cups (3). i needed more. Drink aware supplie... See more

Rated 5 out of 5 stars

Ordered a set of wine glasses to match those we were given as a gift over twenty years ago. There were some delays in delivery (not down to Drinkstuff themselves) but we were kept informed and given... See more

Rated 5 out of 5 stars

Found these guys online- they were one of the few that had the product we needed. Ordered a sample just to see the quality- and were super impressed with speed of service as well as communication.... See more

Rated 5 out of 5 stars
Verified

Kept updated about my order status. Option to split delivery or wait until all items were available which which was really useful. Well packaged and delivered promptly.

Rated 5 out of 5 stars

I ordered a couple bits for work, new mixing vessels and a muddler. After ordering I realised that the delivery date was a date we were closed, so I emailed asking to change the date which they did no... See more

Company replied

Rated 5 out of 5 stars
Verified

My Husband always purchased our glasses from you and after all but two remain after many years of use I thought I'd replace them . My Husband has sadly passed away so I had to search for the company h... See more

Company replied

Rated 5 out of 5 stars
Redirected

Absolutely fantastic customer care. I placed an order on the 9th of June, there was a problem with stock levels and so I got an email advising me that sadly the items I had ordered, were actua... See more

Rated 5 out of 5 stars
Verified

Ordered 12 x half litre milk jugs. Very reasonably priced and good quality. Paid for 48hr delivery and they were delivered on time with tracking. Very pleased with order. Huge range of items avail... See more

Company replied

Rated 5 out of 5 stars

The order process is very straightforward. Return customer as the straws are exactly what I need at a competitive price. The package was huge but arrived completely intact.

Rated 3 out of 5 stars

I recently ordered 2 Hayworth gin glasses from Drinkstuff at a very good price compaired to others ,the ordering process was easy and straightforward and the glasses were delivered within the advised... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely one of the best suppliers of bar related products in this field, used for personal and professional supply over several years. Total experience from ordering to delivery is usually f... See more

Rated 5 out of 5 stars
Verified

I bought a plastic stein ive been looking for one for ages it's great good site great company easy transaction

Rated 5 out of 5 stars
Verified

The product I bought (large black tray to put coffee machine and kettle on in my own kitchen) arrived quickly and in good order. All as described and at a good price. Very happy. I'd recommend Drinkst... See more

Rated 5 out of 5 stars
Verified

Great service, haven’t used the silver flakes yet as they are for a 25th anniversary in November but they look great and just what I wanted

Rated 5 out of 5 stars

Fantastic customer support. Needed decanters for a special family event with a limited time delivery and they made sure it happened.

Rated 5 out of 5 stars

Excellent customer service when I received a wrong item. Immediately arranged despatch of correct item and was able to keep the wrong item. Ten out of Ten for customer service

Rated 5 out of 5 stars
Verified

The whole process of ordering, to having the goods delivered was seamless. Everything was professional and customer focused. We'd definitely use Drinkstuff again, and we'd recommend them.

Rated 4 out of 5 stars
Verified

Ordering was easy and price is great.one thing the box was not delivered properly and the box was open but nothing missing

Rated 5 out of 5 stars
Verified

Product of excellent quality. It arrived well packaged in a timely manner

Rated 5 out of 5 stars
Verified

V efficient and helpful. Everything arrived promptly as described.

Rated 5 out of 5 stars

I have placed an order not yet received. However, I give 5 stars for Customer Service in the first instance. I spoke to Emma Rose who assisted me over the phone with the ingredients that I would need... See more

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Company details

  1. #5 of 18 best companies in Catering supplier
  2. #6 of 8 best companies in Cutlery Shop
  3. #184 of 379 best companies in Gift shop
  4. #8 of 19 best companies in Glassware Shop
  5. #1 of 1 best companies in Hotel Supply Shop
  6. #59 of 135 best companies in Kitchen supply shop

Written by the company

We’re Drinkstuff, an online retailer of bar, glassware, tableware and catering equipment here to help both home and business customers. With over 20,000 unique and inspiring products from top brands, you can be sure to find exactly what you need.

Why buy from Drinkstuff?

Written by the company

Live Stock
If an item is shown "In stock" on our website it is in our warehouse and ready to be picked, packed and dispatched to you.
Free Delivery over £100
Spend over £100 and get Standard UK Delivery for FREE! Get free delivery to Scottish Highlands, Northern Ireland and Off-shore UK when you spend over £100.
Next Day Delivery with 1 Hour Time Slot
Select Next Day Delivery with DPD and receive a 1 hour time slot on the morning of your delivery via email.
Business Discount
If you're a business, please contact our dedicated sales team to discuss your requirements. Our Business Account offers discounts on regular orders and bulk purchases. Contact: sales@drinkstuff.com
Safe & Secure
We accept debit/credit cards over an encrypted connection as well as PayPal for a fast, hassle-free payment.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Came as Described

Love this glass, it's really big and looks very sophisticated. Great communication throughout the ordering process and will order from them again!

10 October 2025
Rated 5 out of 5 stars
Verified

Super speedy

Really quick delivery. One item out of stock but they notified us quickly. Expertly packaged too. Will do business again. x

3 October 2025
Rated 1 out of 5 stars
Verified
Drinkstuff logo

Reply from Drinkstuff

Dear Santhosh,

Thank you for your review.

I am sorry to hear that you have not received your order.
Please do always be sure to contact us directly via email or telephone so that we can easily track the parcel for you.

It unfortunately appears the courier has advised the parcel was refused upon delivery?

I will be in touch to discuss this further with you and check your delivery address is correct.

Apologies for any inconvenience.

Best regards,
Amelia
Sales Support Lead.

Rated 1 out of 5 stars
Verified

Amazon delivery cancelled

Amazon delivery cancelled. No email from drinkstuff, no explanation. I've been refunded but if I'd have been relying on this order I'd have been in trouble.
Pretty shit really

18 September 2025
Drinkstuff logo

Reply from Drinkstuff

Dear customer,

Thank you for leaving your feedback.

I am firstly sorry to hear about your experience with us, this is not what we wish for our customers to receive.

With this parcel, it appears the courier had returned it to us as the driver noted the delivery was rejected.
A refund has been issued when the parcel was returned, but you should have been offered the option to have the goods resent. I deeply apologise this was not the case.

I will be in touch to discuss this further with you.

I apologise for the inconvenience caused and I will look into this matter.

Best regards,
Amelia
Sales Support Lead

Rated 1 out of 5 stars

Sent a product that looks completely…

Sent a product that looks completely different to how it was advertised on the website. For a product that is judged purely on aesthetics this is very unhelpful. Barely a apology and no real options or help other than well this is what you get. Very disappointed.

26 September 2025
Unprompted review
Drinkstuff logo

Reply from Drinkstuff

Dear Marcus,

Thank you for submitting your review.

We are all very sorry to read your comments and to know you are unhappy with your purchase. I am also sorry to hear that the team were not able to assist you with this.

I unfortunately cannot see any details have been provided for me to investigate this matter further for you.

Please do kindly provide your order number or email me via hello@drinkstuff.com and I will happily take a further look.

I hope to hear from you soon.

Best regards,
Amelia
Sales Support Lead.

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