𝗙𝗥: Très bon service qui nous permet d'obtenir des médicaments introuvables ailleurs. Cependant je regrette qu'il n'y ait pas l'antidote des opiacées le "Naloxone" ou le "Prenoxad". Je regrette é... See more
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Not delivering. Now asking for your Id? Via there "bluclinic" not delivering and not get my 120 euro money back from this "apothekery" Don't get involved. 2 times it got well. Last time (sept 2025) n... See more
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Immediate response to my request, the doctor prescribed the required medicine promptly. The only minus point was the time (3 weeks) it took to get the paper prescription, maybe also due to the wint... See more
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A positively good experience From start to finish it went well. I clicked on, answered the questionnaire, filled in my details, paid the money, ordered on Tuesday evening, was kept informed by emai... See more
Company details
Written by the company
Dokteronline.com is een informatieve website en daarnaast een onlineservice voor consumenten. Wij bieden zelf geen producten aan, maar regelen – indien gewenst – voor u een online consult met een geregistreerde en onafhankelijke EU-arts. Het eventueel daaruit voortkomende recept wordt naar uw huisadres gestuurd of – indien u daartoe opdracht geeft – door ons doorgestuurd naar Blueclinic. Blueclinic zorgt ervoor dat u met uw recept veilig, snel en discreet echte producten kunt krijgen van goede gecontroleerde onafhankelijke EU-apotheken. Dokteronline.com is dus een consultservice en geen online dokter, online apotheek of internetapotheek.
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3.8
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5k reviews
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I feel completely misled by this…
Update:
I can see just that the prescribed medication is Dymista 120 sprays. However, I still do not understand how the amount of €67.95 has been calculated and I would like to receive a detailed breakdown of the costs before proceeding.
Hello,
I am confused about the additional payment request of €67.95. I have not received any information about what medication was prescribed, how many bottles or units are included, or what exactly this amount covers. I only received a request to pay.
Before making any payment, I would like to know what medication has been prescribed, what quantity is included, and why I am being charged €67.95. Could you please provide more information or an invoice showing what I would be paying for?
At the moment, I am being asked to pay without knowing what I am actually purchasing.
Kind regards,
Adina Fichios
————————————————————
I feel completely misled by this service.
I paid €29 for what I believed was an online consultation and prescription process for a common allergy medication. After the doctor approved my request, I was surprised to receive another payment request for €67.95.
At no point was it clear to me that I would end up paying nearly €100 in total for a consultation and a Dymista nasal spray. The follow-up email did not even clearly explain what the additional €67.95 charge was for.
As someone who already pays a very high monthly health insurance premium in the Netherlands, this experience feels extremely disappointing and poor value for money.
The medical approval was fast, but the pricing was not transparent enough. I would strongly advise future customers to carefully check all costs before paying for a consultation.
2 June 2026
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Ms. Fichios,
Thank you for your follow-up review.
The information regarding the prescribed medication, quantity, and associated costs is available in your personal Dokteronline account, where you can view a summary of your order before proceeding with payment.
As this is a public review platform, we are unable to discuss or disclose personal and order-related information here. If you require further clarification regarding your request and the charges shown, please contact our Customer Service team directly. They will be happy to review your order with you and provide any additional information you may need.
Kind regards,
Customer Service - Dokteronline
Good Quality Service
Quick Service, dokter understands my health issues and good diagnosis
22 April 2026
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Ms. Bhatnagar,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best.
Kind regards,
Customer Service Team - Dokteronline
Not delivering. Never a refund via there 'blueclinic'' apothekery
Not delivering. Now asking for your Id? Via there "bluclinic" not delivering and not get my 120 euro money back from this "apothekery" Don't get involved. 2 times it got well. Last time (sept 2025) not deliverance. 8 mailings back and fored with dokteronline, and never got my money back. no deliverance. no money . And now asking for ID? never again. stay away from them
13 November 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear customer,
We’re really sorry to hear about your experience — we understand how frustrating and disappointing this must have been.
Blue Clinic works with independent doctors and partner pharmacies to arrange consultations and delivery. Once an order is approved, the pharmacy prepares and ships the parcel, and the courier handles the delivery. While delivery is usually quick, delays or issues during shipping can unfortunately occur, and in those cases an investigation is needed to determine what happened.
Regarding refunds, orders can be cancelled up until the pharmacy has prepared them for dispatch. After that stage, situations like delivery issues are handled together with the pharmacy and courier so that a proper resolution can be reached.
We also understand your concerns about identity verification. This is an important safety measure for online medical services and helps ensure that doctors can safely assess requests and that medication is prescribed to the correct person, in line with regulatory requirements. The one-time verification is carried out by a secure verification partner and usually takes less than 5 minutes. During the process, you’ll be asked to upload an ID document (such as a passport, ID card or driver’s licence) and complete a quick selfie check.
Once verified, the order continues automatically to the doctor for assessment.
We would really like to take another look at your case and help where we can. Please contact our Customer Service team with your order details so we can investigate this further for you.
We thank you for your attention and wish you a pleasant day.
Best regards,
Customer Service - BlueClinic
Reply from Dokteronline.com | Your online health service
Dear Mr. / Ms. AHMED,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best.
Kind regards,
Customer Service Team - Dokteronline
Dangerous platform !
Do not use !!! Very dangerous platform who does not very counter indication for patient and medication. Poor medical service! Taking a medication is serious and always present risks.
Read this article from Swiss National TV and you will see “Quand obtenir des médicaments sous ordonnance ne demande que quelques clics”
4 April 2026
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Ms. Elie-Martin De Castro,
We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback.
Our platform operates under strict medical protocols and regulations. Every request requires a patient verification, comprehensive medical questionnaire, which is reviewed by a registered EU doctor before any prescription is issued. Treatments are only approved when they are considered safe and appropriate, and contraindications are carefully assessed.
We are aware of the media article referenced. However, it does not fully represent the safeguards, medical oversight, and regulatory framework under which platforms like ours operate. Therefore, if something in your own experience raised concerns, we would genuinely like to understand and review it.
Please reach out to us directly so we can assist you further.
With warm regards,
Customer Service Team - Dokteronline
Reliable online prescription service for weight loss medicine
Immediate response to my request, the doctor prescribed the required medicine promptly.
The only minus point was the time (3 weeks) it took to get the paper prescription, maybe also due to the winter conditions.
Once received, the prescription was accepted without any problems by my local pharmacy.
30 December 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Mr. Gogulescu,
Thank you very much for taking the time to leave us a 5-star review!
We’re delighted to hear that you were satisfied with the speed of the consultation and that your request was handled promptly. We also take note of your feedback regarding the delivery time of the paper prescription and appreciate you bringing this to our attention.
We look forward to supporting you again in the future and are always here if you need us.
Wishing you all the best and a great day!
Kind regards,
Customer Service Team – Dokteronline
Wish i could give ZERO stars i have…
Wish i could give ZERO stars i have requested multiple medicines but every single one of them got declined!!!! absolute waste of time!!! they also never give an explanation why they don't want to send it 😡
4 November 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear customer,
We’re sorry to hear about your disappointment and truly understand your frustration when your requests were declined.
Please note that every medical request submitted through our platform is carefully reviewed by an independent, registered doctor and pharmacy. Both make their decisions based on medical suitability and safety.
For privacy and legal reasons, we unfortunately cannot discuss individual cases publicly.
If you wish to receive more information about your specific requests, please contact our customer service team directly.
We’ll be happy to review your case and clarify the outcome as much as possible.
We truly appreciate your feedback and hope we can assist you better in the future.
Kind regards,
Customer Service Team – Dokteronline
Prescription never arrived in my mail.
I have not received my prescription in nearly a month, it's kind of insane.
Their phone number is either fake, or inactive, their customer support seems like AI to me.
It's crazy that it takes nearly a month to deliver a small, 0.1kg paper prescription.
I've since requested a resend but no one has bothered to tell me if that has gone through, and when will this resend arrive.
Extremely disappointed so far, I would love to call them and talk to someone, at the VERY least.
16 August 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry for the frustration you’ve experienced with the delay in your prescription delivery. We understand how important it is to receive your medication on time.
We can see that our colleague has already emailed you with the new tracking link for the reshipment of your prescription. Please check your inbox (and spam folder just in case) for the latest update.
If you have any further questions or still haven’t received the tracking details, please don’t hesitate to reach out to our customer service.
Kind regards,
Customer Service - Dokteronline
I paid 44 euros for the medicine and…
I paid 44 euros for the medicine and the prescription. I only received the paper. I followed up on the medicine order via DHL. It went to another country and another address. This is really unfortunate. I am still contacting them to get the money back and I have not received anything.
22 May 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Mr. Al Halabi
Thank you for your honest review. We are sorry to hear that you are not satisfied with our services.
Please note that Dokteronline provides two types of services:
1. You can place a consultation to receive the medication through BlueClinic.
2. You can place a consultation to receive a paper prescription, allowing you to purchase the medication at your local pharmacy.
Based on your order, you chose the latter option. This is why you received a paper prescription, enabling you to buy the medication at your local pharmacy.
According to the tracking information, the paper prescription was successfully delivered to your address.
Since it was delivered successfully, we are unable to issue a refund.
If you have any further questions, please feel free to contact our customer service team.
Best regards,
Customer Service Team - Dokteronline
Thank you for your best services.
20 August 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Mr. / Ms. Oprea,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Dokteronline
Got everything I needed delivered in a…
Got everything I needed delivered in a safe way, in a very discreet box.
4 August 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Mr. Araújo,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Dokteronline
Faster to wait to see your own GP then to receive treatment here
This feedback comes as a critical warning for anyone considering using this service, especially if you have an urgent medical need: absolutely avoid it if you have any kind of infection or acute symptoms that require immediate treatment. My own experience highlights this critical point. I was prescribed antibiotics for a dental infection and paid a very expensive price for them on June 23rd. Astonishingly, as of July 10th, I am still waiting to receive them. Each time I inquired about the status of my 'treatment,' I was repeatedly assured it was 'on the way,' yet it never materialized. Having waited far too long for essential medication, I have now requested my money back. However, I am left wondering how long this refund process will take, or indeed, if they will ever return my funds. Given the complete lack of service after an expensive upfront payment and a string of unfulfilled promises, it's impossible not to question if this constitutes a scam, depending on the precise definition. My primary concern now, beyond getting my money back, is how many other vulnerable individuals might have found themselves in this exact, frustrating, and potentially dangerous situation.
25 June 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Miss Luiza Constache,
Thank you for taking the time to share this feedback.
We’re sorry to hear about your concerns and appreciate the opportunity to provide some important context about how our service works.
Dokteronline is an online informative platform that facilitates access to medical consultations and prescription treatments for non-urgent health conditions. As clearly stated in our Terms and Conditions, our service is not intended for emergencies or acute medical situations. If someone is experiencing an infection or symptoms requiring immediate treatment, we strongly recommend seeking urgent care through local healthcare services.
When it comes to medication delivery, we work with licensed pharmacies and shipping providers, and most deliveries are completed within the indicated timeframe.
Upon reviewing your case, we would like to clarify that the delay was not due to an internal issue on our side. DHL had reached out to request additional information needed for customs clearance. Unfortunately, as this information was not provided in time, your parcel could not be delivered and was returned. These types of customs procedures are beyond our direct control but are a necessary part of international shipping.
That said, we do recognize that dealing with such processes can be complex or unfamiliar. In light of this, and in the spirit of goodwill, we have processed a full refund for your order—even though the delay was not caused by our service.
We always strive to ensure the best possible experience for our customers and regret that this situation unfolded in such a way. We appreciate your feedback and hope this information brings some clarity. In the future, please, be attentive to any communication from delivery services, as timely action is often crucial for successful delivery.
We wish you all the best!
Sincerely,
Customer Service Team - Dokteronline
Reply from Dokteronline.com | Your online health service
Dear Ms. van den Berg,
Thank you for rating our services with a fantastic 5 stars!
A fast delivery is always important, but even more when it is about medication, so we are happy, we were able to provide this service to you.
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Dokteronline
Reply from Dokteronline.com | Your online health service
Geachte heer Robertson,
Heel erg bedankt voor het beoordelen van onze diensten met fantastische 5 sterren!
Wij hopen dat wij u in de toekomst kunnen blijven ondersteunen met onze diensten en zien u heel graag terug op ons platform.
Wij wensen u het allerbeste en een prettig weekend!
Met vriendelijke groet,
Klantenservice Team - Dokteronline
My symptoms were carefully diagnosed…
My symptoms were carefully diagnosed and I received my medication in good time to my address.
30 April 2025
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Ms. falade,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Dokteronline
Everything went well with my order and…
Everything went well with my order and I am pleased with the service will use again for sure
3 March 2025
Unprompted review
professional care!
Discrete, fast and professional.
i am very satisfied with this solution!
i would recommend to everyone.
10 February 2025
Unprompted review
Excellent service from start to finish
Excellent service from start to finish, appreciate the professionality of dokteronline.
16 February 2025
Unprompted review
I recommend with confidence.
3 February 2025
Unprompted review
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