Dokteronline.com | Your online health service Reviews 

19,589
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My first two orders were quickly processed and delivered within two/three days. I am very happy with the experience and especially with their belief that patients have a right to choose their own trea... See more

Rated 5 out of 5 stars

Great service. With-in 2 working days I received my answer per email and the following week the medication had arrived. 5 stars, though I am curious if I will be required to pay the full amount again... See more

Company replied

Rated 5 out of 5 stars

HI Experience was great, quick order, quick delivery. No problems. Be aware your meds will ship from Spain, which means leaflet is in Spanish. But of course you can find any leaflet online in any l... See more

Company replied

Rated 5 out of 5 stars

The system was clearly explained and simple to use. The company informed me at all times where the process stood and delivered on time what I needed. There's many opportunities to ask questions or for... See more

Company details

  1. Online Prescription Medication Vendor
  2. Doctor referral service

Written by the company

Dokteronline.com ist eine informative Website und ein Online-Gesundheitsservice, der für Sie eine Arztkonsultation in die Wege leiten kann. Wir verkaufen selbst keine Produkte, verhelfen Ihnen jedoch auf Ihren Wunsch zur richtigen Behandlung Ihrer Erkrankung oder Beschwerden. Dazu bringen wir Sie in Kontakt mit in der EU zugelassenen Ärzten und Apotheken. Bei rezeptpflichtigen Medikamenten entscheidet ein Arzt nach einer Online-Konsultation, ob das von Ihnen gewählte Arzneimittel geeignet ist. Bewilligte Bestellungen werden von einer Apotheke bearbeitet und Ihnen schnellstmöglich ins Haus geliefert. So einfach kann es sein.

Dokteronline Support

Written by the company

Vertrauenswürdig
Wir arbeiten lediglich mit offiziell zugelassenen, unabhängigen Ärzten aus dem Vereinigten Königreich zusammen. Die Apotheke, welche die Medikamente liefert, ist die größte Internet- und Postversandapotheke in Großbritannien.
Diskreter Versand
Alle Medikamente werden diskret aus einer europäischen Apotheke versand. Dies geschieht mittels einer neutralen Verpackung, sodass der gesamte Prozess äußerst diskret verläuft.
Ablauf
Bei Dokteronline können Sie Ihre Medikamente und Drogerieprodukte ganz einfach und sicher online bestellen und Sie bekommen diese im Anschluss nach Hause geliefert. So können Sie sich reichlich Zeit sparen und brauchen so auch nicht beim Arzt und Apotheker zu warten.
Schnelle Lieferung
Ihre Anfragen werden noch am selben (Werk)Tag an den angeschlossenen Arzt weitergeleitet. Diese versuchen noch am selben Tag Ihre Anfrage zu bearbeiten. Wenn ein Arzt das Rezept ausgestellt hat, dann wird dies umgehend an die Apotheke weitergeleitet, welche das Medikament wiederum sofort ausliefert. Wenn die Bezahlung also eingegangen ist, dauert es ca. 2-4 Tage bis Sie Ihre Bestellung erhalten.
Entdecken Sie die Vorteile unserer Dokteronline App
Die Dokteronline-App spart Ihnen Zeit, bietet Flexibilität und verbessert den Zugang zu hochwertiger Gesundheitsversorgung - direkt aus Ihrer Hand. Laden Sie die Dokteronline-App noch heute herunter und erleben Sie den Unterschied!

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4.8

Excellent

TrustScore 5 out of 5

20k reviews

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4.8

All reviews

(19,589)

848 reviews in the last 12 months

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Rated 5 out of 5 stars

Im completely satisfied with the Doctors assessment

Im completely satisfied with the doctor’s assessment and discreet, fast and reliable Versand.

6 July 2026
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. / Ms. Husayan,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Dokteronline

Rated 4 out of 5 stars

Fast delivery

Fast delivery. ver fast doctor consultation. But price of medicament too too high

1 June 2026
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Azdajic,

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

Everything very good and fast

Everything very good and fast

1 June 2026
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Customer, 

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

Ease of use and very convenient

Ease of use and very convenient, specially to medicaments that you know you should use constantly in a safe way given past prescriptions.

26 April 2026
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Rodrigues,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

🤩 amazing 🤩

Amazing, fast responses, always available and fast delivery

10 February 2026
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Serrano-Anderson,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

Everything was done quickly and…

Everything was done quickly and professionally. I'm truly grateful for the high quality. I'm very pleased and am now a regular customer.

4 November 2025
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Todorova,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

I’m very happy with the service I received.

The questionnaire was very detailed, and my doctor was helpful throughout. The follow-up and delivery process were also very successful. I’m very happy with the service I received.

1 October 2025
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Ozdem,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

Love Dokteronline

Love Dokteronline! If you explain your health problems well in a short questonaire they let you try matching medikations. Communication with doctors offline ist often more difficult and stressing.

3 July 2025
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Diana,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

Exceptional Customer Care

Exceptional Customer Care
Haven't received my order yet but it's on the pharmacy. I would just like to point out that docternow really has an exceptional customer care service. I asked a good number of questions in several emails and they really went above and beyond to answer and explain.

Date of experience: June 04, 2025

4 June 2025
Unprompted review
Rated 5 out of 5 stars

All recommendations

Fast delivery and easy ordering, everything was perfectly covered.

3 April 2025
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Banisaad,

we are delighted to hear that the whole process was easy for you. We strive to keep our service as efficient as possible and will be happy to welcome you back as our customer.

Best regards
Customer Service Dokteronline

Rated 1 out of 5 stars

Bad experience

I was forced to pay and take the ordered article eventhough I informed them dont need it anymore, early enough, before it was shipped. On top of that, the sent antibiotics are harmful and not recommended according to my real doctor. So regress might follow.

18 April 2025
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear customer,

Thank you for your feedback. We strive to provide the best service and would like to clarify our process. Once an order is approved, it often quickly progresses into the shipping phase, making cancellations challenging at that stage, and not always guaranteed, even though the parcel is not shipped yet.

Please note that we are not a pharmacy ourselves, but a platform that connects individuals with licensed and regulated doctors and pharmacies. Dokteronline does not sell or deliver any medications directly.

All doctors we refer to are licensed and comply with the relevant regulations in their EU home country, under the supervision of the appropriate authorities. Similarly, all pharmacies we collaborate with are licensed, regulated, and supervised in their respective EU home countries.

If you have further questions or concerns, please reach out to our customer service team for assistance.

Kind regards,
Customer service- Dokteronline

Rated 5 out of 5 stars

Very happy with the service

My first two orders were quickly processed and delivered within two/three days. I am very happy with the experience and especially with their belief that patients have a right to choose their own treatment (within reason of course). I know my body and how it reacts to medications best. I also travel quite a bit for my work and don't always have access to local health services. It's a huge relief that I can treat myself with my tried and tested medications when first symptoms set in. No more need to look for short-term doctor's appointments, preceding lab tests and discussions about the best treatment anymore. It's a liberating experience for me.

30 August 2024
Unprompted review

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