I’ve had a really good experience using Ding Top Up. The process is quick and easy, and sending a phone top-up is very convenient. The credit was delivered quickly, and I had no problems with the tran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ding has helped me a lot! I was far from home and had lost my simcard but had to keep it active so I topped uo with ding until I came to my country to solve that. I needed a code to top up with my tr... See more
Company replied
I've been dealing with this company. For quite some time now. Sending top ups. To my family, and friends. In the Philippines. I've had a great service. Now. They've started to connect you. Straight t... See more
Company replied
Ding has been a straightforward, easy-to-use, excellent service for topping up mobile time and data. I have used it for more than 3 years and have never had a problem with prompt delivery of my pu... See more
Company replied
Company details
- Telecommunications service provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
Written by the company
Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.
Ding - A little goes a long way
Written by the company
- Mobile top-up delivered safely and securely, in a matter of seconds.
- Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.
Contact info
3 Shelbourne Buildings, Crampton Avenue, Shelbourne Road, Ballsbridge, Dublin 4, D04 C2Y6, Dublin, Ireland
- customercare@ding.com
- www.ding.com
4.5
Excellent
16k reviews
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Sweet and smiple to use also has great…
Sweet and smiple to use also has great does for the islands,love using ding
26 August 2026
Reply from Ding
Thank you for your lovely feedback! 😊 It's wonderful to hear that you find the app sweet and simple to use, and we're thrilled that it enhances your experience with the islands. If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Their service is fast and reliable
Their service is fast and reliable. I've been using Ding for at least 3 years and never had a problem with delays or errors. I love this company and their customer support is very helpful and nice to talk to!!
19 August 2026
Reply from Ding
Thank you for your wonderful feedback! It’s fantastic to hear that you've enjoyed our fast and reliable service for the past three years! 😊 Your appreciation for our team truly warms our hearts. If you ever need assistance, feel free to reach out via live chat or at customercare@ding.com.
- Ding Customer Care.
Absolutely terrible exchange rate for…
Absolutely terrible exchange rate for Afghanistan
I paid €24.80 to top up an Afghan number, and Ding credited only 1,156 AFN before tax. That means Ding effectively used an exchange rate of only 46.61 AFN for €1.
At an exchange rate of approximately 76–77 AFN per €1, €24.80 would be around 1,900 AFN, not 1,156 AFN.
Then Ding deducted another 115.60 AFN (10% AIT), leaving the recipient with only 1,040.40 AFN.
So I paid €24.80 and the recipient received 1,040.40 AFN, while the market value of that €24.80 is roughly 1,900 AFN before tax. That is a difference of around 860 AFN.
This is an extremely poor exchange rate and makes the service far more expensive than it appears. Charging a reasonable fee is one thing, but offering such an unfavorable exchange rate is unacceptable. Ding needs to be much more transparent about its exchange rates and give customers a fair conversion rate.
I will not use Ding again and cannot recommend it for sending money/top-ups to Afghanistan.
3 September 2026
Unprompted review
Reply from Ding
Thanks for sharing your valuable feedback, Ahmad. While we strive to provide competitive rates, there are occasions when the rates we offer may not match free market rates due to operator constraints and currency volatility. We’ve sent you an email with more information. Please reply to that email if you need any furter assistance. - Ding Customer Care
Reply from Ding
Thank you for your kind words! It's wonderful to know that you find our service speedy and trusted. 😊 If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Unhappy customer
They’re really fake when it comes to points, you keep earning points but you can’t use them. If you have problem with your transaction they can’t help you.
26 August 2026
Reply from Ding
Hi Irene, we apologize for the trouble you experienced with the loyalty points . We’ve looked into the issue and sent you an email with detailed information. Don’t hesitate to contact us if you need any more assistance. - Ding Customer Care Ding Customer Care
Reply from Ding
Thank you for your wonderful feedback! 😊 We're so glad to hear that you appreciate our fast service and the opportunity to build points for discounts. Your satisfaction truly motivates us to keep delivering great experiences! If you ever have any questions or concerns, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your wonderful feedback! It's fantastic to hear that you're enjoying the full service experience. Your support means a lot to us! 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your wonderful feedback! 🎉 It’s fantastic to hear that you find our app quick and easy to use. If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Ding Sells Expired Vouchers
A gift card was purchased for me by a friend. Ding sent a link to an expired voucher and refused to acknowledge the mistake and send an unexpired voucher.
.....
Update: Ding reached out after recieving the review and acknowledged a mistake had occurred.
They say they have issued a refund and would like to offer a alternative gift card experience.
I appreciate the response to the review, but I would have appreciated the experience more, if the process had been more streamlined and efficacious from the start.
Three stars.
22 August 2026
Unprompted review
Reply from Ding
Tailor, we apologize for the issue you experienced with your voucher. We’ve investigated and sent you an email with detailed information. Please don’t hesitate to reach out if there’s anything else we can assist you with. - Ding Customer Care
Very easy to use service
Very easy to use service! I have used Ding for close to 2 years with no issues.
26 August 2026
Reply from Ding
Thank you for your wonderful feedback! It's fantastic to hear that you've found our service easy to use and that you've enjoyed a great experience over the past two years. Your support means the world to us! 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Ding is great!
Always good service with Ding! The only company I use for international calls. Quick. Easy. Reasonable rates.
26 August 2026
Reply from Ding
Thank you for your wonderful feedback! 🎉 We're so glad to hear that you find our service quick, easy, and affordable for your international calls. Your support means the world to us! If you ever need assistance, feel free to reach out via live chat or at customercare@ding.com.
- Ding Customer Care.
Ding has helped me a lot!
Ding has helped me a lot!
I was far from home and had lost my simcard but had to keep it active so I topped uo with ding until I came to my country to solve that. I needed a code to top up with my traditional method and Ding was the alternative who became main choice!
28 July 2026
Unprompted review
Reply from Ding
Thank you for your wonderful feedback! 🎉 It's fantastic to hear how Ding was there for you when you needed to keep your SIM active away from home. Your experience truly inspires us, and we appreciate you choosing us as your go-to solution! If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Price of sending via Ding
The system works well but the costs or the exchange rate are very unfavorable. Sending money via Remitly, for example, yields much more for the recipient. An amount of 1,900 kesh instead of 1,125 kesh. I can understand that Ding has to charge a bit more, but this difference is inexplicable.
So, I am going to use Ding much less often.
11 August 2026
Reply from Ding
Thanks for sharing your valuable feedback, Gerbert. While we strive to provide competitive rates, there are occasions when the rates we offer may not match free market rates due to operator constraints and currency volatility. - Ding Customer Care
I got our help anytime anywhere When i…
I got our help anytime anywhere When i get problem...and that's so securely im so happy to used that app
26 August 2026
Reply from Ding
Thank you for your wonderful feedback! 😊 It’s fantastic to hear that you feel supported and secure using our app. Your happiness motivates us to keep improving! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Easy and Reliable Service
I’ve had a really good experience using Ding Top Up. The process is quick and easy, and sending a phone top-up is very convenient. The credit was delivered quickly, and I had no problems with the transaction. I also like that I can top up a phone from the comfort of my home without having to go anywhere. I would definitely recommend Ding Top Up to anyone who needs a fast and convenient way to send mobile credit.
26 August 2026
Reply from Ding
It's fantastic to hear about your great experience! We're delighted that you find the service quick and convenient, allowing you to top up easily from home. Your recommendation means a lot to us! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. 😊
- Ding Customer Care.
Ding is incredibly fast and reliable
Ding is incredibly fast and reliable. I send recharges to my family abroad, and the top-up arrives in seconds every single time. The app is super easy to use. Highly recommend!
26 August 2026
Reply from Ding
We appreciate your enthusiastic review! 🎉 It's fantastic to know that Ding's speed and reliability have made recharging for your family such an effortless experience. Thank you for recommending us! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Good to help people!
26 August 2026
Reply from Ding
Thank you for your wonderful feedback! It's fantastic to hear how much you appreciate the app's ability to assist others! 😊 If you ever have any questions or need support, feel free to reach out to our team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your wonderful feedback! We're so glad to hear that you found the data transfer quick, efficient, and easy. 😊 If you have any further questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the app! 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
super very good
26 August 2026
Reply from Ding
Thank you for the wonderful feedback! 🎉 It's fantastic to know you find it amazing! If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
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