The returns process was quite complicated and really did not work well. I was sent a QR code to allow a return where the label would be printed at the designated drop-off facility. 2 problems- the dr... See more
Company replied
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See what reviewers are saying
I purchased a pair of running shoes that were competitively priced (lower than anywhere else I looked online). My order arrived very quickly - in 2 days - and everything was accurate. I am very happy... See more
The right product at a discount. Second time I’ve bought from them. They recommend collecting the package from a secure place if you can’t be at home. I can select my local post office at the point of... See more
The product is great and the price was great although price for delivery was a bit steep on top of that a 2 day late delivery. I will say I was kept informed about the late delivery which was a posit... See more
Company details
Written by the company
Deporvillage es la tienda online de deportes líder especializada en ciclismo, running y outdoor. Contamos con un amplio catálogo de productos de las marcas más punteras del mercado, seleccionados por expertos para deportistas exigentes. Nuestro compromiso es ofrecerte el mejor material técnico con una experiencia de compra rápida, eficiente y diseñada para ayudarte a alcanzar tus próximas metas
Contact info
c/ Les Tines 32, PI El Grau, 08272, St Fruitós de Bages, Spain
- www.deporvillage.com
4.4
Excellent
462k reviews
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Horrible customer service!
I have tried to get in touch with customer service for a month regarding a return that has not been correctly processed. I have sent countless mails and requests through their chat, but have not received even a single reply... Don't waste your time with this company!
20 July 2026
Unprompted review
Reply from Deporvillage
Hi,
We have checked that one of our agents is already attending your issue. We remain at your disposal by email.
Thank you.
The Deporvillage team
Where is my order?
This is the second time I have bought off this company. They say 48hours ir speedy delivery but I am now again waiting over 10 days for my item. Last time it was 3 or more weeks. The web chat doesn't work and very difficult to get in touch with anyone
10 July 2026
Unprompted review
Reply from Deporvillage
Hi,,
We are sorry for the inconvenience caused. Our customer service department is currently dealing with your incident. You will receive more information shortly.
We apologise for any inconvenience caused.
Regards,
The Deporvillage team
My order arrived pretty quickly
My order arrived pretty quickly, within 24 hours. The product was great quality and the price surely nice.
My experience was great so far.
10 July 2026
Great products at good prices
Great products at good prices. Never had a problem ordering from deporvillage
14 January 2026
Very fast and great price.
30 June 2026
Extremely disappointing customer…
Extremely disappointing customer service and delivery experience.
I placed an order with Deporvillage, but my parcel has still not been delivered. After the shipment was delayed, I contacted customer support and was told they were investigating the issue with the courier and would provide an update within 24–48 hours.
Unfortunately, that timeframe passed without any meaningful update or resolution. They later replied publicly saying they were working to resolve the issue, but I still have not received my order or any clear information about what is happening.
As a customer, I expected better communication and timely support. Being left waiting without a resolution or a realistic update has been extremely frustrating. Based on my experience, I cannot recommend Deporvillage due to the poor after-sales support and lack of effective communication
13 July 2026
Unprompted review
Reply from Deporvillage
Hi,
We have checked that one of our agents is already attending your issue. We remain at your disposal by email.
Thank you.
The Deporvillage team
Great price tag and fast delivery
7 April 2026
Good quality delivered as promised
18 July 2026
I was kept well informed from start to…
I was kept well informed from start to finish. My order came a few days late but I was updated all the way. Thank you Deporvillage I would use your company again. You offer good service & keen prices.
18 July 2026
Fine service from Deporvillage
Fine service from Deporvillage. Best price I could find for my Castelli jersey and despite them being an overseas seller the delivery to the UK worked fine and great communication on the progress of my order. All good for me 🙂
18 July 2026
Good choice & communication
Good choice, website easy to use. Great price, excellent communication about order. I am really pleased with the product.
Would use again, thanks!
18 July 2026
When 3-4 days of delivery become over…
When 3-4 days of delivery become over 14 days, one cannot be satisfied; at the end it arrived, product is fine
18 July 2026
Unprompted review
Reply from Deporvillage
Hello,
We're sorry to hear you've experienced an issue. We'd like to help you straight away, so if you could provide us with your order number, we'll review your case as soon as possible.
Thank you for your patience and trust.
Kind regards,
Just perfect from roduct ordering to…
Just perfect from ordering to delivery. Shoes delivered before estimated date.
18 July 2026
fast delivery and lower price
17 July 2026
Shipping was from Europe!
I received the product on time and as ordered. So that's good , but i didn't realize that shipping was from Spain!
Not only the shipping costs were very high (yes I was aware of it before ordering but wanted the product anyway) but I also had to pay custom duties and clearing charges.
I looked everywhere on site to find out where the product was shipping from but that information was very successfully hidden by the company. So at the end I paid double what i intended for my shoes.
Please, make it easier for consumers to find out where the products are coming from.
I live in Canada and would very rarely order something from Europe unless I cannot get it in Canada.
17 July 2026
Reply from Deporvillage
Hi,
We would like to inform you that for purchases made from outside the EU, import duties managed by the customs authorities of each country may apply. These fees are independent of Deporvillage, as stated in our purchase conditions:
https://www.deporvillage.net/stc/purchase-conditions
One of our agents has contacted you by email to provide you with a solution.
Kind regards,
Recommend Depor Village
Kept me updated throughout the process and arrived when they said it would. Great service and produce as described. Night recommend this company.
18 July 2026
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