Compumail Reviews 

Great price, Positive and understanding customer support. Order took longer than expected to arrive but that is the delivery services fault.

Not trustworthy.
Order 1: Ordered a good deal via pricerunner (1 på lager/x på fjernlager) - was cancelled as they said they could not provide anymore. But then 1 week later the price was raised.
Order 2: Ordered a good deal via pricerunner and waited... talked to helpdesk to confirm dates - later got an email that the order was late but would arrive at x date - the day after no update - talked to helpdesk - they couldn't give any indication on when product would arrive - waited 2 days - no update - cancelled the order myself.

they want us to pay the return product which doesn't work well and reduce the money because we have try it, of course, otherwise how come we will know that it works or not
and they don't pay back the whole amount of the order

I ordered a Philips iron in the late afternoon and received the package next morning! Incredible speed, a wide variety of products and great prices, highly recommended.

I have a Bosch battery-driven Advanced Rotak lawnmower, and they make a battery-driven model called the Advanced Rotak 40-650. I wanted to buy one, Googled it, and found it on Compumail's website. I looked at the site, then looked through the Specifications, then ordered it. When I received it, the largest words on the box were "Corded Lawnmower." Apparently Bosch makes both a battery-driven 40-650 and a corded 40-650. Compumail had neglected to mention anywhere that it was corded. When I contacted them, I asked them to pay for return shipping, because the site listing didn't even mention that it was corded. Compumail's customer service claimed it was my fault, because I had only looked at the Compumail ad, and didn't check the product at the manufacturer's website. I wrote several times. They never acknowledged any fault and never agreed to pay for shipping. (I never opened the box.) This is pretty bad customer service -- blaming the customer for not knowing what should have been written on the product listing. LATER NOTE: Compumail responded that "it is the customers responsibility to read our specifications on our website." I DID READ the specifications on the website. Nowhere in the specifications does it noted that it is a corded lawnmower!

Hurtig levering ingen issues

Super fast delivery of Samsung Galaxy S 26+. A little discomfort, that I had to contact customer support to confirm the order, but I understand the company's rules well.

Extremely fast delivery and excellent value for money. The product was significantly cheaper than same products on the market.

Extremely rude customer service. Placed an order and was given explicit instructions by email to contact the validation queue and upon receiving the call the man was extremely ride without explaining where my order was and hung up. I think it could have been handled more politely to explain to the customer what the problem is as there is no email confirmation after the call to tell me that the order is validated.

Great deal of almost 40% saving! Speedy shipping and ease of ordering and tracking of order! I only have a positive to say about Compumail.dk: Bravo

I recently purchased an ASUS monitor from Compumail (Order #6998025). When it arrived, I discovered several scratches on the screen surface. I contacted their customer support immediately and provided clear photographic evidence of the damage. Unfortunately, instead of offering a solution or a partial refund for the inconvenience, the support team simply claimed that their products are scanned before shipment and refused any responsibility, effectively blaming me for the damage during unboxing. I am very disappointed with this outcome, as I received a product in less-than-new condition and was left without any support or compensation. I would not recommend this store if you are looking for reliable customer service.

I bought an expensive Nintendo Switch 2 as a gift for my husband, and they sent me a clearly used one!! The box was damaged and the screen was scratched. Completely unacceptable, and the return process is awful. Thanks for ruining this, I will never buy from this place again.

Fast delivery, fair price, perfect packaging and good package tracking system with timely information! I recommend!

Fast order fulfillment and friendly service. The company's location is convenient, so you don't have to wait in traffic jams. The phone I purchased is fine. I recommend Compumail.

Poor service on defect product
I received a defect vacuum cleaner and issued complaint (they call it RMA). I delivered the product to them some 25 days ago and have received anything useful status information from them yet. I have reached out to the a few time, but they just says that they have forwarded the case to an external partner and they will get back to me when it's solved. I have asked them to cancel the order, but then also refused that.
I will look another supplier next time.

Please do not waste your time by using this website to buy anything!

I have had an extremely frustrating experience trying to get the things i paid for.

They just dont send the products you ordered, then you have to call them multiple times because they can't be bothered to communicate

Very disappointing customer service.

The webshop used a misleading product image, which caused me to order the wrong item because an important component appeared to be included. After receiving the order, I contacted customer support and explained the situation clearly.

Instead of helping find a reasonable solution, they simply told me to return the item. The missing component is difficult to source separately, and I asked whether they could help provide or locate it since the confusion came from their own product listing. They refused to assist.

Mistakes can happen, but good customer service is about how a company handles them. Unfortunately, I felt they took no responsibility for the misleading listing and made no effort to help resolve the issue.

I would be careful ordering from this webshop unless you verify every detail yourself.

I bought BenQ GV50 projector from here. The delivery is about 1 week, which is OK, comparing to other suppliers like Amazon. The product is perfect and well packed! The price is the best among all searching results when I bought it. Generally it is a great shopping experience!

I hope that, unlike me, you had the common sense to look up information about this scam of a store before buying anything from them. If you need proof of what I’m saying, just read more reviews and you’ll see I’m neither the first nor probably the last person affected by this.

I bought something from their website on Sunday, where it clearly stated that delivery would take place on 12/05. I found it hard to believe, but decided to trust them anyway.

On the morning of 11/05, I called because I still hadn’t received any order confirmation, despite the money already having left my bank account. They told me the order hadn’t been processed yet and that it would be done later that day.

Later on, I did receive the order confirmation, so I called them again to ask about the delivery date. During this second call, I was treated rudely (as if calling a second time was somehow bothering them), and they bluntly GUARANTEED that the delivery would arrive the following day (12/05). And before them replying with the usual “sometimes delays happen blah blah,” let me be clear: during the call I was GUARANTEED that the package would arrive on 12/05.

Surprise: the next day, my order never arrived. In fact, the order status hasn’t updated since the day I called them (11/05).

Today, 13/05, I called again and they told me that PostNord has the package and that it’s their fault. They told me to wait “a few days” to see if it arrives. Yes, “a few days.” Not two, not three, just “a few days.”

I contacted PostNord myself, and they confirmed that while they have received information about the shipment, they have not received any physical package. They are still waiting for it in order to process the delivery.

I called Compumail again, and their response was: “PostNord probably didn’t scan the package.”

So in summary: nobody knows where my package is. Compumail says PostNord has it, and PostNord says Compumail still has it.

When I asked about a refund, I was told they would first need to request the package back (which makes sense), but until they physically receive it, they cannot refund my money.

My order is worth more than 7,000 DKK. This is not some cheap purchase. And yet right now I have neither the money, nor the package, nor any actual information about whether it will ever arrive.

If I still don’t have it by Monday, I will be reporting the theft to the authorities.

Update: I did NOT receive It on 13/05. Status not updated since 11/05. Compumail still says that is PostNord fault.

I used to have bad things to say about them, but now my opinion has changed, especially after calling customer support. They explained everything, responded quickly, and had the best prices. I plan to use them again and again.