CNM Online  Reviews 

113
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the remarkably fast delivery times, smooth ordering processes, and the brilliant overall quality of the bathroom and heating items received. People consistently mention that staff members are exceptionally knowledgeable, friendly, and always ready to provide valuable guidance throughout the entire purchasing journey. However, some customers also noted frustrating issues with courier services, including severely delayed deliveries, missing items, and damaged packages arriving at their homes. A few reviewers experienced specific problems regarding unhelpful customer support when urgent assistance was required and unfortunate delivery setbacks that caused significant worry.

What people talk about most

Product

People report high satisfaction with the product quality, noting that items arrive as described and work... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting super quick and... See more

Service

Customers had positive experiences with service, highlighting great communication, speedy deliveries, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the performance and... See more

Staff

Reviewers express high satisfaction and positive feedback about staff. Consumers consistently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheapest price on the market after lots of investigating. delivered quickly and in perfect condition. Kept up to date with delivery times and dates as well as contact from the driver before he arrived... See more

Rated 5 out of 5 stars

Unable to order online but when I called the order was generated and order placed as soon as I paid via the email link. Order arrived the next day to my surprise as I expected to wait for up to a w... See more

Company replied

Rated 5 out of 5 stars

had to phone up to get an understanding of what I needed. They were really helpful, bringing up my previous order and ensuring that I ordered like for like from my previous order. Delivery was super... See more

Rated 5 out of 5 stars

I have used Cnm 4 times and only have postive things to say about the service you receive and how knowledgeable the staff are. Delivery always on time and kept in the loop regarding delivery times.



Company details

  1. #45 of 113 best companies in Bathroom Supply Shop
  2. #60 of 107 best companies in Bathroom Renovator
  3. #39 of 73 best companies in Heating equipment supplier
  4. #133 of 245 best companies in Home improvement shop
  5. #1 of 1 best companies in Public toilet
  6. #16 of 38 best companies in Radiator shop

Written by the company

Specialising in Bathroom & Heating solutions for all properties 🏠 Showroom 📍 Eggborough / CNM Online is a trading name of Prestige Radiators Ltd. We are a family run business founded in 2004 and located in Eggborough, North Yorkshire. We are proud certified members of the UK’s largest procurement and supply chain management service for the construction industry. Since 2004 we have seen huge growth in our customer base and product variety. Our aim is to bring to you quality Washroom and Heating products. We have a keen eye for detail and are always searching for unique finds within our industry to provide you with the best products available. Water Heaters Washroom Products Designer Radiators LST Towel Rails Luxury Bathroom Items Hand Dryers Hair Dryers Consumables Heaters and much more...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(113)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery 👌 thanks so much…

Super fast delivery 👌 thanks so much highly recommend

28 August 2026
CNM Online  logo

Reply from CNM Online

Many thanks for your positive review. We’re pleased to hear everything met your expectations, and your feedback means a great deal to our team. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Item as described online and it arrived…

Item as described online and it arrived on time. The fan works perfectly. Thanks.

17 August 2026
CNM Online  logo

Reply from CNM Online

Thank you for your kind feedback. We’re delighted to know you’re happy with both our service and products. Your support is genuinely appreciated, and we hope to be of help again soon.

Rated 5 out of 5 stars

Helpful staff

Helpful staff
Quick delivery
Good product that I wanted that was out of stock everywhere elsr

14 August 2026
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Reply from CNM Online

Many thanks for your positive review. We’re pleased to hear everything met your expectations, and your feedback means a great deal to our team. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

ALL ITEMS WERE IN STOCK AND DELIVERY…

ALL ITEMS WERE IN STOCK AND DELIVERY WAS NEXT DAY NOT AS I THOUGHT IT WOULD HAVE BEEN, WITHIN 5 DAYS.

6 August 2026
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Reply from CNM Online

Thank you for your kind feedback. We’re delighted to know you’re happy with both our service and products. Your support is genuinely appreciated, and we hope to be of help again soon.

Rated 5 out of 5 stars

Great radiator arrived super quick…

Great radiator arrived super quick would definitely recommend

15 July 2026
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Reply from CNM Online

Thank you for your great review. It’s always encouraging to hear that our efforts are making a difference for our customers. If we can help with anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Fast dispatch and delivery well packed…

Fast dispatch and delivery well packed wasn't sure what to expect with the performance of the unit as I was asked by the customer to get a small instant water heater to fit a vanity unit the size was perfect and the performance of water temperature was really good overall I'd buy one again

30 June 2026
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Reply from CNM Online

Thank you for your great review. It’s always encouraging to hear that our efforts are making a difference for our customers. If we can help with anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great company!!

Great company! We love our fan! Easy process and great value for money! Customer service team will go the extra mile no matter what. Thanks

10 July 2026
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Reply from CNM Online

Thank you for your kind feedback. We’re delighted to know you’re happy with both our service and products. Your support is genuinely appreciated, and we hope to be of help again soon.

Rated 4 out of 5 stars

Slight delay when item was out of stock…

Slight delay when item was out of stock and we were not told, but eventually after contacting them tochase ip the order an alternative was supplied.

13 July 2026
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Reply from CNM Online

Morning Peter, sorry there was a delay with stock and we hope he alternative was suitable. Thank you for your purchase.

Rated 5 out of 5 stars

Great Customer Service and Great Product

Great customer service also as I lived local allowed me to collect product is brilliant would highly recommend both CNM and the fan itself

10 July 2026
CNM Online  logo

Reply from CNM Online

Thank you for your lovely review. We’re glad to hear you were happy with your experience, and it’s great to know our team delivered the level of service we aim for. Thanks again for choosing us.

Rated 5 out of 5 stars

Always a fantastic service with CNM…

Always a fantastic service with CNM online! Ordered a few times now and always so happy! We’ve had bathroom items, radiators, fans… and we just couldn’t be happier with the products! Definitely recommend

9 July 2026
Unprompted review
CNM Online  logo

Reply from CNM Online

Many thanks for your positive review. We’re pleased to hear everything met your expectations, and your feedback means a great deal to our team. We appreciate your support and look forward to serving you again.

Rated 2 out of 5 stars

They seem to operate under a numer of trading names

I ordered a Niche but I was unaware that they trade under a number of names so I had aleady ordered the very same product once and had to pay to return both products. Customer Serveces didnt even reply to my second email. So just beware that they opperate under a number of trade names.

19 June 2026
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Reply from CNM Online

Thank you for taking the time to leave your review.

We apologise for any confusion regarding our trading name, Prestige Radiators. However, we would like to clarify that we do not trade under multiple names, as explained in our previous correspondence with you.

If you believe the other companies are connected to us, we would encourage you to contact them directly, as they will also be able to confirm that they are entirely separate businesses.

We appreciate your feedback and are sorry that your experience did not meet your expectations.

Rated 5 out of 5 stars

Wonderful service

Experience was very excellent and delivery was very faster.

23 June 2026
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Reply from CNM Online

Thank you for your kind feedback. We’re delighted to know you’re happy with both our service and products. Your support is genuinely appreciated, and we hope to be of help again soon.

Rated 5 out of 5 stars

Reliable company delivery was on time

Reliable company delivery was on time and in good condition

5 June 2026
CNM Online  logo

Reply from CNM Online

Thank you for your kind feedback. We’re delighted to know you’re happy with both our service and products. Your support is genuinely appreciated, and we hope to be of help again soon.

Rated 5 out of 5 stars

Very quick delivery and an excellent…

Very quick delivery and an excellent instant water heaters. I have now installed 3 of these heaters and found they work well.and are reliable.

4 June 2026
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Reply from CNM Online

Thank you for your great review. It’s always encouraging to hear that our efforts are making a difference for our customers. If we can help with anything in the future, please don’t hesitate to get in touch.

Rated 4 out of 5 stars
CNM Online  logo

Reply from CNM Online

Many thanks for your positive review. We’re pleased to hear everything met your expectations, and your feedback means a great deal to our team. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Simple product does the job

Uncomplicated design, delivered on time, just what I needed

9 June 2026
CNM Online  logo

Reply from CNM Online

Thank you for your lovely review. We’re glad to hear you were happy with your experience, and it’s great to know our team delivered the level of service we aim for. Thanks again for choosing us.

Rated 5 out of 5 stars

Such a brilliant company

Such a brilliant company. Efficient, no quibble exchanges on faulty items. Refreshing.

28 May 2026
CNM Online  logo

Reply from CNM Online

Thank you for your lovely review. We’re glad to hear you were happy with your experience, and it’s great to know our team delivered the level of service we aim for. Thanks again for choosing us.

Rated 5 out of 5 stars
CNM Online  logo

Reply from CNM Online

Thank you for your kind feedback. We’re delighted to know you’re happy with both our service and products. Your support is genuinely appreciated, and we hope to be of help again soon.

Rated 5 out of 5 stars

Very satisfying

Very satisfying

14 May 2026
CNM Online  logo

Reply from CNM Online

Many thanks for your positive review. We’re pleased to hear everything met your expectations, and your feedback means a great deal to our team. We appreciate your support and look forward to serving you again.

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