Avace Reviews 

93
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and knowledge of the staff who provide valuable advice. Many people appreciate the competitive pricing and the overall ease of their ordering process, making it a straightforward experience. Reviewers frequently highlight the very fast and prompt delivery service, with many orders arriving the next day or even sooner. The products themselves are consistently described as being of great quality and well-packaged, contributing to a highly satisfactory overall experience for consumers.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery,... See more

Product

People report positive experiences with the product, often highlighting its excellent quality and suitability... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, first-class, and... See more

Price

Clients share positive opinions on price, consistently highlighting great, unbeatable, and competitive... See more

Order

Consumers find the ordering process to be a positive experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed to source some Graphenstone paint to complete a house we're building, nobody else was holding stock after the UK importer went pop - So finding these guys was an absolute live saver. I dealt... See more

Company replied

Rated 5 out of 5 stars

MR D Mayhew of Suffolk I needed product advice , and The Avace Team were very helpful and the people i spoke to were very knowledgeable and profesional and couldnt have helped more. I will definatley... See more

Company replied

Rated 5 out of 5 stars

I purchase paints/coatings on a regular basis and I arrived at this store for the first time. I will be buying from here again. Price including delivery was the cheapest. Website was a drea... See more

Company replied

Rated 5 out of 5 stars

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20... See more

Company replied


Company details

  1. #12 of 32 best companies in Paint Manufacturer
  2. #27 of 49 best companies in Paint shop
  3. #1 of 1 best companies in Powder coating service
  4. #11 of 28 best companies in Wallpaper Shop

Written by the company

Stockist, Manufacturer and Distributor of High Quality Decorative, Breathable, All-in-One Paint Brands for Commercial and Residential Buildings. With over 40 years of experience, we have researched and selected the best brands for each of the marketing segments in which we operate. We also offer the lowest prices online including free delivery throughout the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
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1-star

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4.7

All reviews

(93)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the third time I have ordered…

This is the third time I have ordered from them.every time the staff are friendly and helpful not to mention efficienct. They remember you when you call to place an order and and advise you when it will arrive. This is a first class company to use if you want excellent service quickly and efficiently. All round good experiences.

10 July 2026
Unprompted review
Avace logo

Reply from Avace

Thanks Mrs Smith!

It was lovely to be able to help you and your decorator.

Happy Painting"

Emily - AVACE Ltd

Rated 5 out of 5 stars

Fantastic service

Fantastic service
And price
Delivery spot on

8 July 2026
Avace logo

Reply from Avace

Hi Paul,

Thanks for your recent order. We look forward to helping you again in the future with any other painting projects.

Happy Painting!

Emily- AVACE Ltd

Rated 5 out of 5 stars

Telephoned before placing an on line…

Telephoned before placing an on line order, very knowledgeable and helpful in getting my paint to me next day.

23 June 2026
Avace logo

Reply from Avace

Hi Heidi,

Thank you for choosing AVACE to place your order. We strive to get customer orders delivered to them next day, this however, can depend on stock levels, but we were glad to see we were able to get your order out the next day.

Happy Painting! We look forward to helping again in the future.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Excellent customer service

I wasn’t too sure when my order would arrive so I called them and was advised my order was being dispatched that day. This was confirmed in an email and I received my order the following day so was very happy with this.

1 June 2026
Avace logo

Reply from Avace

Hi Andrea,

We do try our hardest to get customers orders out the next day, with free carriage. This is what separates us from our competitors. Apologies if you didn't receive the order as a next day delivery, this can sometimes be down to stock levels.

Happy Painting!

Emily - AVACE Ltd

Rated 4 out of 5 stars

No problems at all

No problems at all

29 May 2026
Avace logo

Reply from Avace

Hi Archie,

We're glad you had no issues with placing your order and that everything went through seemlessly.

Happy Painting!

Emily - AVACE Ltd

Rated 3 out of 5 stars

Prompt delivery but lids to the two…

Prompt delivery but lids to the two pots of English heritage green paint weren’t properly secured so there has been some minor spills.

13 May 2026
Avace logo

Reply from Avace

Hi Tim,

Apologies for the slight leak of the tins.

If you order from us again, please take a photo so that we may pass this on to our couriers. We take a lot of care and pride into sending out our orders and usually find it's a result of careless delivery drivers. However, we will take a further look into our packing of orders so that we can prevent this happening in the future.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Arrived on time

Arrived on time, no hiccups with ordering or free delivery.

3 May 2026
Avace logo

Reply from Avace

Hi Raj,

Thanks for your positive review. We're glad to have helped.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. Delivered first thing this morning by a top delivery man.

7 May 2026
Avace logo

Reply from Avace

Hi!

Thanks for your positive review. We're glad to have helped.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Low prices and professional team who actually care about service

Low, honest prices and great professional service from the top down. They double-checked that everything I needed was correct and that I was getting the right product for the work I was doing. Delivery first time around was exactly when they said it would be, so I could plan reliably around that.

5 May 2026
Unprompted review
Avace logo

Reply from Avace

Hi Keith,

Thanks for your positive review. We're glad to have helped.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Excellent technical advice

Excellent technical advice, good verification of the orders, and speedy despatch

27 April 2026
Avace logo

Reply from Avace

Hi Donald,

Thanks for your positive review. We're glad to have helped.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Great customer support- gave us…

Great customer support- gave us fabulous advice on product choice and efficacy. Products arrived next day and are perfect for job. Cannot recommend highly enough

20 April 2026
Avace logo

Reply from Avace

Hi Victoria,

Thanks for your positive review. We're glad to have helped.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Excellent price and super fast…

Excellent price and super fast delivery. Will buy again. Highly recommend company.

19 April 2026
Avace logo

Reply from Avace

Hi Deborah,

Thanks for your positive review. We're glad to have helped.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Very efficient

Very efficient. Good website. Next day delivery.

22 April 2026
Avace logo

Reply from Avace

Hi Nick,

Thanks for your positive review!

We're glad you enjoyed using our new website and found it easy to use.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Great price and product. Thanks.

2 April 2026
Avace logo

Reply from Avace

Hi Jodi,

Thank you so much for your kind review!

Keep an eye out for new releases and discounts via email.

Take care, and happy painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Paint company did real good and…

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20.30 and given up all hope , then today arrives and it’s alleged it will be delivered by delsol 16.50-18.50 , so probably be let down again , won’t buy again as there courier service lets them down !!

4 April 2026
Avace logo

Reply from Avace

Hi Kevin,

We were so disappointed to hear that you had issues with the courier. We hope that you do chose to use us again, and we can book the delivery with another, more reliable courier.

Once again, apologies, but we're glad you had a great experience using our website and placing your order.

Emily - AVACE Ltd

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