CHECK24 Reviews 

Check24 offers a worldwide rental car brokerage service. I rented a vehicle from Mexico and entered into a contract with Check24 that included brokerage services and vehicle insurance. These items had to be paid for immediately online upon signing the contract. Enterprise Car Rental in Mexico offered the vehicle for rent, including services and insurance. A hold of €600 was placed on my credit card to secure the broker's claim. The insurance was supposed to be credited later against the amount already paid to Check24. Upon returning the vehicle, Enterprise Car Rental stated that they were unfamiliar with Check24 and that there was no business relationship between the companies. Therefore, no credit would be given for the two contracts or any outstanding amounts. Check24, upon request, only offered to record the incident. The promised callback and refund of the insurance premium never occurred. No phone call was ever made. The service hotline was never reachable; the call was repeatedly disconnected. The AI ​​used upstream blocked the possibility of subsequent conversations. A clear case of shady business practices that facilitate fraudulent activities. Stay away.

Horrendous, truly horrifying . Booked our rather expensive holiday with them only to be tricked by a hotel on their website with the same name! Had to tolerate a black moulded hotel, holes in the walls and water everywhere. Never again.

⭐ 1 Star – Extremely Disappointing Experience with CHECK24

I am extremely disappointed with my experience with CHECK24 and would not recommend using their service for flight bookings.

I booked a flight from Düsseldorf to Antalya through CHECK24. The flight was originally shown as departing at 11:55. The departure time was later changed to 10:00. According to my experience, I did not receive proper and timely notification of this important change. When we arrived at the airport, the flight had already departed.

As a result, we were forced to purchase completely new flight tickets at the airport, costing €1,920.

What disappointed me even more was CHECK24’s handling of my complaint. Instead of helping to resolve the situation, they questioned the documents and payment evidence I provided and raised doubts about the validity of the additional flight tickets.

I provided the tickets and proof of payment and explained the situation in detail. Nevertheless, CHECK24 refused to take responsibility and did not provide a satisfactory solution.

For me, this raises a serious question: What protection and support does CHECK24 actually provide to customers when something goes wrong with a booking made through their platform?

I trusted CHECK24 to handle my booking properly and expected professional customer support when an important flight change caused significant financial damage. Unfortunately, my experience was the complete opposite.

I have lost €1,920 because of this situation and have had to take further steps to pursue the matter.

Very disappointing customer service. I will not use CHECK24 again for flight bookings and cannot recommend them based on my experience.

⭐ 1 star.

easy, convenient, and reasonable.

UPDATE (Rating changed from 1★ to 3★):
After posting this review, customer support reached out to resolve the situation. They reviewed the terms on my voucher, acknowledged the lack of transparency regarding business credit cards, and issued a refund for the forced local waiver fee. I appreciate that they took responsibility and made it right financially, though I hope they update their booking terms so future travelers don't face this issue at the rental desk.

Original Review:
Check24 offers zero support when their rental partners scam customers. I booked a car through Check24 with Pandora, but at pickup, Pandora refused my card claiming it was a "business credit card"—a restriction listed nowhere in the contract. Trapped with my family waiting outside in the heat, I was forced to pay an extra €200 for a deposit waiver just to get the car. Pandora clearly exists to rip off tourists, and Check24 completely washed their hands of the situation despite selling me the booking.

Perfect performance

Flexible and more choices based on your specific interests. 😉

Alles Top, Danke

I had a great experience with CHECK24's customer service. They really set the bar for me. I did not know this level of perfection could be possible. The support was excellent, fast, and very professional. I was particularly impressed by how effectively they use AI to provide quick answers and streamline the process. At the same time, there was still a genuine human connection when needed, which made the experience feel personal and trustworthy. It's rare to find a company that combines technology and customer care so well. Overall, a top-notch service experience that exceeded my expectations.

I do not understand how CHECK24 can continue selling holiday packages to Catania on 11 August, when the increased activity of Mount Etna had already been known since 5 August and was already causing significant disruption at Catania Airport.
A simple warning notice on the offers would have been a much fairer and more customer-oriented approach. Instead, customers are still able to book packages that appear to be “free cancellable”, while the actual conditions only become clear after clicking through to the detailed offer and reading the AGB terms, where it states that free cancellation is no longer possible for bookings made less than 22 days before departure.
This puts customers in a very difficult position: they are left waiting and uncertain whether their flight will even operate, while at the same time losing the opportunity to make alternative arrangements in time. The anticipation of the holiday is significantly affected by this uncertainty.
More transparency and proactive communication about known risks would have been much fairer towards customers.

@Nadine Check 24, thank you for your response to my review. Unfortunately, I have not received any private message via Trustpilot or by email.
I would be happy to provide my booking details so that you can review my case. Please let me know where I can send my booking reference and email address privately.
Thank you.

@Check 24: Update after my telephone conversation with CHECK24:

I understand that CHECK24 is not responsible for the volcanic activity itself. My criticism is not directed at the natural event, but rather at the lack of proactive information about a known risk when offering and selling a trip to Catania.

I also believe it would be fair to clearly inform other customers that, according to our telephone conversation, CHECK24 acts primarily as an online booking platform and, in situations like this, refers customers back to the respective tour operator or airline. This means that the customer is left responsible for actively contacting different parties, investigating the current situation, and finding out what is happening on the ground.

From a customer perspective, this creates a difficult situation: customers rely on the information presented on the platform when making their booking, but later discover that they must independently coordinate with several different providers when unexpected problems occur. This significantly affects the quality and peace of mind of the holiday experience.

In my opinion, this approach is not fully aligned with a customer-oriented service philosophy. A travel platform that offers and sells holiday packages should also provide clear guidance and proactive communication when there are known risks that may significantly affect the customer’s travel experience.

Cool !!!!!!!!!!!!!

Reza moradi

Customer service Helpful and competent. Portal is great, easy way to track the steps, book, compare.

I made a reservation through Check24.de for Amadria Hotel Jakov. After making the reservation, I contacted the hotel directly to confirm my booking. However, the hotel informed me that my reservation was not made for Hotel Jakov, but instead for Hotel Niko.

I informed check24 customer service about this issue on July 23rd and requested a solution. Last 20 days Unfortunately, I have not received any proper response or solution so far just waiting

Everything was great for me—the flight, the hotel, the shuttle, and the tickets I bought at home—and I’d give my return trip a good rating as well.