Capium Reviews 

Excellent support from Nicholas
I have been using Capium for a few years now, i have always had excellent support from the team but this month, the support team, especially Nicholas, have gone above & beyond. MTD is new to us all and I know I don't like change ;0) but the help i have received from you all has been greatly appreciated - THANK YOU

Software not compatible with Mobile or Edge browser or Chrome browser or when using incognito mode. DocuSign works every time so I do not understand how they cannot make it work?

I have used Capium software for 6 months now. It was a bit tricky to begin with as it is with every software when you are trying to learn it from scratch as they are all different. After initial struggles from switching I am now quite comfortable with it and use it for all my clients with bookkeeping, payroll, accounts preparation & CT submissions. The support is great and individual sessions have been extremely helpful and all team members I have dealt with have been very polite and professional. Overall I do think it is a good software and very competitive pricing & good value for money for small firms.

I had to book an individual meeting with one the team member as I had some queries regarding MTD module. The person who attend the meeting was very helpful and she went through my queries step by step. We use Capium for the accounts production as well as for tax returns. It is very easy to understand and the staff always offer us outstanding support when we get to raise a ticket. As for the MTD IT module, we find it very easy to use. Thank you to all the teams behind Capium for your incredible work and outstanding service.

We have found the new MTD IT software extremely easy to use as an accountancy practice managing a number of MTD IT clients. The ability to bulk authorise clients has saved us a significant amount of time and is an excellent feature.

Submitting our first return was a smooth and intuitive process, with the added benefit of being able to request client approval before submission. The transaction import template is also straightforward and easy to use, making data uploads quick and efficient.

Overall, the software has provided a great experience and has made managing MTD IT submissions much more efficient for our practice.

This platform isn't set up for small businesses that are making the transition to MTD. I've had nothing but issues; the portal isn't easy to use, all the support videos are made with accountants in mind, not tradespeople, you get AI generated responses, it's difficult to talk to a human being and support tickets are closed before they have been resolved. Avoid at all costs...Following my review, Capium invited me to speak with their customer success and technical teams, who were professional and took the time to explain the product and listen to my feedback. Unfortunately, whilst I appreciated their openness, it didn't change my overall experience of using the platform.

A special thank you to the Capium Onboarding Team such as Kaltrina Hoxha, Neeraj Biju, Ash Rahman and the entire team that worked with us for their outstanding support over the past eight months, through consistent one-on-one sessions and structured weekly Wednesday meetings. Their expertise and dedication made this transition seamless.

Julius and Julius & Associates LLP Team

We’ve been using Capium for almost a year now, and we’re genuinely impressed with how it’s shaped up. Sure, there were a few hiccups early on, but once things settled, it’s been smooth and reliable. The customer service and support have been spot‑on too — always prompt and really helpful. It’s become a solid part of our day‑to‑day.

Great accounting software but even greater customer support service. Especially from Kaltrina Hoxha. She has been amazing and gone above and beyond to support our business and clients.

I have been using Capium’s Bookkeeping, Accounts Production, and Tax Return modules for about a year. I also trialled their Payroll and Practice Management modules but did not like them, so I did not continue beyond the free trial. This review therefore relates only to the Bookkeeping, Accounts Production, and Tax Return modules.

I have experience using a wide range of accounting software, and in comparison, I find Capium to be far from user-friendly. You will spend a significant amount of time working out where and how to record data. Compared to more established and reputable software, processing information in Capium takes noticeably longer.

For this reason, I do not believe this software is suitable for a busy practice. Training new staff would be challenging due to its poor usability. However, it is worth noting that Capium’s support team is responsive and helpful, typically replying within one working day.

One positive aspect is data synchronisation. I particularly like the functionality whereby updating the trial balance in the Accounts Production module automatically updates the saved accounts in accounts production and in CT600.

To give a couple of examples: while preparing a tax return, I needed to adjust Class 4 NICs due to NICs already paid on employment income. I could not work out how to do this within the software and eventually had to raise a support ticket with Capium. Although they responded the next day and explained the process, this is not something that should require support intervention.

Another example relates to claiming Foreign Tax Credit Relief. After entering the foreign income, recording the foreign tax deducted, and ticking the “claim foreign tax credit relief” box, the tax computation still did not reflect the relief. After spending considerable time experimenting with different options, I discovered that the foreign tax credit also needed to be entered under the “unremitted income” tab. This is an illogical location when the income is not unremitted. Additionally, the foreign tax credit must be calculated manually by comparing the foreign tax paid with the UK tax on the same income.

That said, the software does have a lot of potential. However, it clearly needs stronger input from a business analyst to improve usability and eliminate unnecessary repetition. For example, claiming Foreign Tax Credit Relief requires entering the same data across three different tabs, and recording brought-forward losses also requires input in multiple locations.

In summary, in its current state, this software is not suitable for a busy practice. It is not user-friendly and requires excessive repetitive data entry.

We are using capium and its very affordable and reliable software for bookkeeping, VAT and and accounts.

Absolutely amazing service and support from Kaltrina Hoxha. Went above and beyond with onboarding and helping me get used to the software. Provided exceptional support - Thank you

made everything look simple and seamless.

On behalf of TAX CUBE FINANCIAL, I am proud to offer our highest professional recommendation for Ms. Sharadha Vidhya, whose mastery in presenting and teaching the Capium accounting software sets a benchmark in the field of financial technology education.
Ms. Vidhya’s instructional clarity, logical structure, and deep understanding of Capium’s capabilities make her an unparalleled resource for both novice and experienced users. Her sessions consistently deliver maximum performance outcomes, enabling users to integrate, navigate, and optimize the software with confidence and precision.
Her teaching style is not only technically sound but also pedagogically exceptional—combining practical relevance with strategic insight. Each explanation is tailored to real-world application, making complex features accessible and actionable. In our experience, her training has directly contributed to improved operational efficiency and compliance across our accounting workflows.
We firmly believe Ms. Vidhya deserves recognition as one of the UK’s finest university lecturers in accounting technology. Her commitment to excellence, user empowerment, and software fluency is unmatched. She embodies the qualities of a top-tier educator: clarity, relevance, and impact.
🔹 Rating: ★★★★★+
🔹 Recommendation: Without reservation
🔹 Endorsed by: TAX CUBE FINANCIAL
Ms. Sharadha Vidhya is not just a teacher—she is a transformative force in accounting education. We trust her expertise and continue to benefit from her guidance.
With special admiration and cordiality,
Nistor Ionita

I recently had the pleasure of transitioning my data to Capium Software, and the experience was made seamless thanks to their exceptional client manager, Tara Smith. Tara was incredibly helpful throughout the entire process of transferring and merging our data. She was responsive, patient, and guided us every step of the way, ensuring that everything went smoothly. Her dedication to customer satisfaction was clear, and she made a potentially complicated process feel easy. I highly recommend Capium Software, especially for their outstanding customer service, and I’m grateful for Tara’s support during this transition!

Its always a big decision when you decide to change accounting software but Capium supported me from the very beginning. So helpful and patient. Explained everything in small bitesize trainings via teams and then there for extra support when needed. Would not hesitate to recommend.

Excellent support from the moment we began our onboarding process. With 90 days free support to assist with training and onboarding/migration, we've found weekly meetings with Charlotte Day insightful and helpful in getting to know the system and learn how best to set it up for our practice. Alongside Nick Cheyne, we've been made to feel like valued customers and I would have no hesitation in recommending them as a full ecosystem for any accountancy practice. We've moved from a global high profile solution to Capium, and I have not regretted the move. We've saved time, money and stress. Thank you Nick, Charlotte and all at Capium.

New customer and regret not moving over sooner! Great software with excellent support and incredibly easy to pick up and work with.
Account manager Neeraj is accessible and in an era where competitors support is questionable, call centre driven and account managers impossible to speak with this "simple" aspect speaks volumes as to the business Capium is and the service they provide.
A friendly personal touch still goes a long way in the digital era!!

I have been with Capium for about 3 yeards. They have been a great improvement on my previous software. The continuing expansion and updates to the software have added to its attraction as a user and the sup;port is exceptionally good.

I have been using Capium full suite for over 3 years. I am very happy with the software and their customer service.