Campbells Prime Meat Reviews 

12,315
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have ordered from them a few times. The minced beef, minced venison and bacon are extremely good. However, what stands out in a world where sadly customer service seems to have diminished is their... See more

Rated 5 out of 5 stars

This was the 2nd time I've ordered from Campbells. The package went missing and I informed customer service who immediately offered a replacement or a refund. I took the replacement as the meat is fan... See more

Rated 5 out of 5 stars

I have ordered meat from this company before and it was really good in all aspects. Being 1/2 Scottish I like to do business with Scotland. I have ordered early for Christmas as I have 18 to dinner... See more

Rated 1 out of 5 stars

Awful company, delivered to wrong addresses, causing our restaurant to close, losing us thousands of pounds. Essentially made us do their job and deliver their items. Alot of poor quality items, or i... See more

Company replied

Company details

  1. Butcher
  2. also in
  3. Butcher shop deli
  4. Fishmonger
  5. Meat Products
  6. Poultry Shop

Written by the company

We are a family run business for over 100 years and are renowned for supplying an extensive range of fresh meat, fresh fish and delicatessen products to Scotland’s top Michelin star hotels and restaurants. You may have probably been to or desired to dine at a Martin Wishart, Nick Nairn or Tom Kitchin restaurant and wondered if you could enjoy the same delicious meal in the comfort of your home. It may come in as a surprise to you but we supply fresh meat, fresh fish on a daily basis to these top chefs and 1000 other top hotels in Scotland which includes the likes of Sheraton, Balmoral, Old Course, Turnberry and Cameron House. We dry age our beef for a period of at least 21 days which improves the flavour of the meat and makes it more tender thereby making it a prime quality meat which is generally preferred by top chefs. We are proud of our Scottish heritage and our very own Scotch beef brand – ‘Campbells Gold’ which guarantees the best quality meat. We have been offering the same product quality to our household customers via our website www.campbellsmeat.com which is delivered fresh not frozen straight to customers’ doorsteps across the UK mainland in one working day. All meat is traceable back to farm and is born, bred and slaughtered in Scotland with information available to customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12k reviews

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No recent history of asking for reviews

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Replied to 53% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(12,315)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

This was the 2nd time ive ordered

This was the 2nd time I've ordered from Campbells. The package went missing and I informed customer service who immediately offered a replacement or a refund. I took the replacement as the meat is fantastic. I would highly recommend them if you are looking for quality at a decent price.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Have ordered from them a few times. The minced beef, minced venison and bacon are extremely good.
However, what stands out in a world where sadly customer service seems to have diminished is their exemplary customer service and response time to queries. I really can't talk highly enough of my personal experience of their speed of response and willingness to support any concerns with delivery etc, which is often out of their hands.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered meat from this company before

I have ordered meat from this company before and it was really good in all aspects. Being 1/2 Scottish I like to do business with Scotland. I have ordered early for Christmas as I have 18 to dinner. A bit disappointed that the parcel should have been delivered on the 31.10.26 but on tracking I found it was still with DPD in Edinburgh, however it was delivered in the time stated in the email from DPD giving me a time today. 12.30 1.11.26. I was worried the meat would be spoiled by any delay but was glad to see it was well packed with frozen ice packs by Campbells......thank you everyone....

1 November 2026
Unprompted review
Rated 1 out of 5 stars

Sad decline

I am old, so I remember when Campbells were a good company, selling excellent product. Now they can't be bothered, and don't seem to want business. Had deleted my account and could not manage to send an e mail so that i could log on and place an order. And to add insult to injury, my facebook feed is full of their damned advertising, telling me how wonderful they are!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

My first order from Campbells at a cost…

My first order from Campbells at a cost of £143 and I was delighted. I've used other meat companies that deliver and Campbells meat was by far superior to them. Over the moon with my purchase and now my new supplier ongoing. Thank you team, keep up the good work and quality. I do not mind paying a little extra for the quality and if you don't....I recommend.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

My order did not arrive on the correct day

My order did not arrive on the agreed-on date. Due to the nature of the content, this was quite critical. My call was answered quickly, the instruction that I was given was courteous and clear, and a resolution to the problem to my satisfaction. It was refreshing to deal with a "person" rather than the endless amount of Q and A that is part of the automatic answering systems popular today.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible experience

Incredible experience, the meat is high quality and what shocked me the most is out of the hottest day on record for this month, they delivered ice cold, fresh sausages, dairy and more. Had problems with other companies delivering spoiled meat/not enough ice packs etc with the recent heat wave

They done me right and would recommend to anyone.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Just taken delivery of meat for a BBQ…

Just taken delivery of meat for a BBQ tomorrow, all had to go straight in the bin as it was all warm and sweaty, clearly been in a boiling hot van all day

Edit: spoke to cambells and they were 10/10 in rectifying

26 June 2026
Unprompted review
Campbells Prime Meat logo

Reply from Campbells Prime Meat

Hello Callum,

Thank you for your feedback.

We understand that you are not fully satisfied with your order and would like to apologise for this.

If you could please contact our customer service team on info@campbellsmeat.com with more information, we would be happy to discuss this further with you.

Kind regards,
Team Campbells

Rated 5 out of 5 stars

Fantastic meats and more

Fantastic meats and more. I have been a customer for years and they always deliver. Their customer support is also excellent and swift.
You have to check them out as they have some great deals every week and are much better than you get at the supermarket all at great prices too.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Kindness and Professional

Although we had issues with the delivery of our recent order Cambells were very quick to sort the issue extremely helpful and quick to respond to emails. Was dealt with kindness and professionalism.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible fat content...and only 45% pork

Tried their sausages in my search for a 'decent sausage' online..big mistake.
The pork content in only 45%, something they won't tell you on the website, only appears on sausage pack labels.
The fat content is horrendous... more than you'd find at a weight watchers national convention..!!
You have to Cremate these sausages in air fryer to get most of the fat out...great for your health and especially for diabetics..
I really don't know how they get away with it ...but lesson learnt.. Avoid like the Plague....!!!!
My search continues...

22 May 2026
Unprompted review
Campbells Prime Meat logo

Reply from Campbells Prime Meat

Hello Geof,

Thank you for your feedback.

We understand that you are not fully satisfied with your order and would like to apologise for this.

If you could please contact our customer service team on info@campbellsmeat.com with this information, we would be happy to discuss this further with you.

Kind regards,
Team Campbells

Rated 1 out of 5 stars

Awful company

Awful company, delivered to wrong addresses, causing our restaurant to close, losing us thousands of pounds. Essentially made us do their job and deliver their items. Alot of poor quality items, or items not delivered. Many non deliveries, with apparent orders lost in the system. If you speak to their drivers, the drivers hate the company aswel, make them do too many drops as nobody wants to work for them. The reps just want your money, not good people.
Avoid.

19 October 2025
Unprompted review
Campbells Prime Meat logo

Reply from Campbells Prime Meat

Hello, thank you for your feedback. We are sorry to hear of the experience you have had, this is certainly not the feedback which we expect to receive. If you could please contact our team on info@campbellsmeat.com with further details, we can resolve this for you. Kind regards, Team Campbells

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