We reported a broken lid on a Fel at our property - Paul attended promptly and fixed it with no trouble and assured us that if we had any further issues to let Brown Recycling Ltd know, who would ask... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Good communication from James @ Brown's. Newly formed company taking over from an existing business. Initially, we had no idea how much waste the business would generate. Now after 6 weeks tra... See more
Company replied
Have been working alongside Stephanie Little for quite a while now as a supplier of theirs dealing with their Hazardous Waste at customer sites. Stephanie and her team have been a pleasure to work wit... See more
Company replied
First time visit in a very long time ,upon arrival every thing expected of me was explained in a manor anyone could understand, upon arriving at the bailing yard I met by a guy named shaggy who c... See more
Company replied
Company details
- #12 of 46 best companies in Waste-Management Service
- #8 of 29 best companies in Recycling centre
- #5 of 8 best companies in Scrap metal dealer
Written by the company
We’ve been in business since 1926 and have the fifth generation of the Brown family in the company. We continue to be ambitious to grow our business, investing in our fleet, our facilities, the latest technology, and our people to provide the best possible total waste management service to our customers. By providing the best possible service and expert advice, we’ve built long term trusted relationships and partnerships with our customers. We’re proud to have been working with many businesses for more than 20 years. Focused on sustainability, we offer recycling and zero-waste-to-landfill solutions, ensuring waste is processed responsibly and reducing the impact on the environment.
Contact info
Vanguard House, ST6 2DZ, Stoke-on-Trent, United Kingdom
- 01782 816 520
- info@brownrecycling.co.uk
- www.brownrecycling.co.uk
4.9
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BROKEN FEL LID
We reported a broken lid on a Fel at our property - Paul attended promptly and fixed it with no trouble and assured us that if we had any further issues to let Brown Recycling Ltd know, who would ask him to come out again. We have used Brown Recycling Ltd now for approximately 18 months and it was the best move that we've ever made. Thank you for your ongoing brilliant service.
16 July 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi there,
Thank you for taking the time to share your fantastic 5-star review and feedback. It's great to hear about the positive customer service Paul provided. We'll sure be passing this onto Paul, who will really appreciate it.
Kind regards,
The Brown Recycling
Reply from Brown Recycling Ltd
Hi Nick,
Thank you for the fantastic 5-star review, we really appreciate it!
Kind regards,
The Brown Recycling Team
Very friendly and suportive staff at…
Very friendly and suportive staff at security gate. All information what i need, very professional. All the best !
8 July 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Dan,
Thank you for the fantastic 5-star review!
Kind regards,
The Brown Recycling Team
Keith Sherratt
Keith Sherratt did more for me than any other driver. He had to drop a skip, to pick the full one up. Moved the full skip out of the way, picked the empty 1 up and put it where the full skip was. And he was very polite and friendly, nothing was too much for him. Credit to the company, if I could get him to deliver and collect my skips every time, I would.
2 July 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Danny,
Thank you for taking the time to share your fantastic 5-star review with us. We'll definitely be passing this onto Keith!
Kind regards,
The Brown Recycling Team
Reply from Brown Recycling Ltd
Hi Ewa,
Thank you for your 5-star review!
Kind regards,
The Brown Recycling Team
Reply from Brown Recycling Ltd
Thank you for your fantastic 5-star review about Danielle! If you could confirm your name or the business you work in then we can make sure this is passed onto her.
Kind regards,
The Brown Recycling Team
Great friendly staff loaded early mark…
Great friendly staff loaded early mark in weighbridge helpful
25 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Carl,
Thank you for your 5-star review, we will sure be passing this onto Mark!
Kind regards,
The Brown Recycling Team
Visited company to make a collection
Visited company to make a collection, had to use weighbridge, great reception.
Mark explained everything that I needed to know, happy chap.
23 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Philip,
Thank you for sharing your fantastic 5-star review with us! we'll definitely be passing your positive review onto Mark.
Kind regards,
The Brown Recycling Team
Reply from Brown Recycling Ltd
Hi Peter,
Thank you for the 5-star review, we'll definitely be passing your positive review onto Mark.
Kind regards,
The Brown Recycling Team
Reply from Brown Recycling Ltd
Hi Philip,
Thank you for sharing your 5-star review!
Kind regards,
The Brown Recycling Team
we moved from A competitor to Browns…
we moved from A competitor to Browns 10months ago and it struck me this morning as to how good the Brown's service is . Collections made with minimal disruption to operations in the factory and all at better rates than the competition whom we had been with for over 10 years .
we recommend Browns to any firm with factory and office waste for their clean and tidy reliable services .
22 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Thank you for taking the time to share your fantastic 5-star review with us!
We're pleased to hear about your positive experience and we hope to continue to provde excellent service at every opportunity!
Kind regards,
The Brown Recycling Team
Good price and quick service.
22 May 2026
Reply from Brown Recycling Ltd
Hi Darren,
Thank you for the fantastic 5-star review!
Kind regards,
The Brown Recycling Team
Mark on weightbridge .Treated us with…
Mark on weightbridge .Treated us with respect .
Answered all the questions,explained everything and made the process very simple wish everywhere had this attitude!
Top service
19 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Nicolas,
Thank you for taking the time to share your experience with us and rewarding it with 5-stars. We will definitely be passing this onto Mark!
Kind regards,
The Brown Recycling Team
Easy access weighbridge operative very…
Easy access weighbridge operative very helpful, Mark spot on
18 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Gary,
Thank you for your great 5-star review, we will sure be passing this onto Mark!
Kind regards,
The Brown Recycling Team
Greate service
19 May 2026
Reply from Brown Recycling Ltd
Hi Brandrick,
Thank you for the 5-star review!
Kind regards,
The Brown Recycling Team
Mark on weigh bridge good guy
Mark on weigh bridge good guy
Always Very helpful
Shag in yard is a good guy allso
Very helpful when backing on to bay 👌 👍 😊
16 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Joseph,
Thank you for taking the time to share your 5-star review with us!
Kind regards,
The Brown Recycling Team
Efficient and friendly delivery and…
Efficient and friendly delivery and collection without fuss
12 May 2026
Reply from Brown Recycling Ltd
Hi Steve,
Thank you for the brilliant 5-star review!
Kind regards,
The Brown Recycling Team
Fast delivery with very friendly…
Fast delivery with very friendly driver. My property was respected and the skip put exactly where I requested it. Also collection was prompt with the same amount of service.
14 May 2026
Reply from Brown Recycling Ltd
Hi Andrea,
Thank you for taking the time to share your fantastic 5-star review with us!
Kind regards,
The Brown Recycling Team
It was very simple to get in and out
It was very simple to get in and out. No problems and all the staff I encountered were friendly enough.
5 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Thank you for your 5-star review, we really appreciate it!
Kind regards,
The Brown Recycling Team
Friendly informative and professional
Friendly informative and professional
4 June 2026
Unprompted review
Reply from Brown Recycling Ltd
Hi Chris,
Thank you for the fantastic 5-star review!
Kind regards,
The Brown Recycling Team
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