BOOHOOMAN Reviews 

I made an order for next day delivery. That was 10 days ago the order still hasn’t arrived or tracking updated on EVRI which granted they can be poor at times. However the customer services has been and continues to be shocking. I also purchased the premium delivery which had not been activated on my account so if I did want to order something else (which is not going to happen) then I’d have to pay again.
They must use a generic call centre to manage their chat as I’ve now received a message stating the below I have no idea who Claire is or why I would purchase a Matress from boohoo man.

No doubt I will have to contact my bank for a refund. My advice don’t order from here.

Hi Claire,

Thank you for contacting us for the order ID: DUX056926604.

We can confirm that a refund has been initiated for the Washington 3000 Hybrid 5 Layer Memory Mattress 9 Zone Support (£315.00). Please allow up to 5 days for this to reflect in your original payment method, by 4th August 2026. - Frankie

Items have never been delivered as lost by delivery company. Trying to get BOOHOOMAN to refund or resend is a nightmare. Can only email them and different person each time (if it is a real person) still waiting for refund and getting fobbed off. Will never use them again as all good when delivered but terrible customer service when there is a problem. Beware

Attention
Grosse ARNAQUE ...

Terrible customer service in terms of returning items. When ordering it clearly says the items can be returned within 21 days, but when you go onto the return portal, it won’t allow you to return some items. I sent an email to customer service thinking it was a system error but they replied to confirm they couldn’t be returned. I pushed again and they then said I needed to send photos proving none of the seals on the packaging had been opened! Obviously not possible when you’re trying items on!!
I finally got it sorted, but my thoughts for anyone in this position:

- I guess it’s a bot replying to initial messages, so summarise everything in each email - no-one’s reading a trail.
- When I mentioned my statutory rights and that I would raise a complaint with Resolver and contact Trading Standards, it felt like my email got answered by a person.
- I also noticed from reviews that some people had the refund returned to gift cards – so just to be on the safe side when asking for a return label I advised I would raise a section 75 with my credit card company if it didn’t come back to my original payment source.

I did get my return sorted and refunded eventually - so don’t give up, as I expect they want. Don’t know what’s going on with this company but I won’t order again

Terrible customer service, I sent in a complaint and I received a reply from a different person each time I replied to the email. They emailed. Quite a few times asking me for the same screenshots. Some of the customer service names that replied to the same email.Harlow, Jules, Francis,Blair,Sloane, Safina, Arden, Tamsin. I don't think this is all of them.

Something corrupt is going on with Boohooman. DO NOT USE.
As others have said, we have received yet another order with an incorrect item, order no; MUK131177117
Again having to spend days talking to robots and different people never reading previous messages and being expected to pay returns and no guarantees of the original item.
My son has now spent 3 days messaging and still being told to return as normal via the porta and nothing said about them sending the item he actually ordered.
This company needs reporting and investigating as something has gone wrong

If I could I would put 0 stars.
Yet again boohoo has sent the WRONG item. This has then lead to me having to over and over message people on there system who are no help at all and are making me have to return the item and to my expense of having to pay for the return even though it was there MISTAKE. I also need the correct item sent free of delivery charge but am getting nowhere with that even though on message it’s been promised twice they are just lying and not actually doing it for me. This is a huge waste of my time and money and very poor service from boohoo.
Muk131177117- Order number

10/10 would recommend. will be back for more clothes that's for sure. Kai was a great help as well.

I've been trying since April to get a gift card / credit back from Boohoo. I returned some items as they didn't fit, and because I used a one-for-all type voucher, I need a gift card or credit back, not a refund as there wasn't a card used... I've contacted and contacted about this and since April I just get responses saying they're sending a gift card and to wait however long - the time scale changes every time - I've been told 14 days, 7 days, 5 business days, 48 hours, and 24 hours, though have never received anything from them.

If I ever receive the gift card, it'll be used and I will never use this sad excuse for a company again.

I hadn't received a tracking number for my order after 4 days so I messaged their messenger and was assisted almost instantly. Thank you very much Kai, you were a big help.

Very disappointed with BoohooMAN – for the second time. I paid extra for next-day delivery, yet they failed to provide the service they advertise. If a company cannot consistently deliver on next-day shipping, they shouldn’t be charging customers for it.

This has been an extremely frustrating and disappointing experience, especially as it’s now happened twice. I expected much better. Based on my experience, I would advise others to avoid paying for next-day delivery, or even shopping here if fast delivery is important to you.

This will definitely be the last time I order anything from BoohooMAN.

I ordered it a few days ago to be delivered for today as I’ve got my holiday tomorrow and it has not been delivered and I’m unable to get compensated as it still falls in the “ delivery window”, why say you’ll deliver it for today if you won’t

I have premier delivery and I placed an order the premier option wasn’t coming up so I clicked on the free option and then I messaged customer service to ask them to make it so I get it the day after as I have premier. The customer service did absolutely nothing to help me and just kept sending me automated messages.

Ordered the 22nd of June. Boohoo shipped on the 23rd of June. Evri still have not delivered. ( from the 24th of June “ we have your parcel at our depot “ the tracking has not changed “
Boohoo said i had to wait till the 10th July for it to be classed as missing and to start a refund. On the 10th July i asked for a full refund which i got told after the 10th, so i applied today via message ( everything done via messeges or emails now ) to be told they were extremely busy and an advisor would be with me shortly. That was at 9am it is now 7:45pm and still no one has contacted me to initiate the refund.

Used Boohooman a couple of times in the past happy no issues this order 2 shirts one did not match the description online picture eyelets missing off the sleeve the second shirt came completely screwed up in a tiny ball literally that creased up it would of been impossible to get creases out so returned both shirts ..

If it was possible I would leave this company 0 stars!! That is how awful their customer service is!!
I ordered some aftershave for a friend's birthday, it did not arrive! I have contacted customer service by email 6 times over 4 weeks. Everytime they reply, its the same answer. Wait 3 more working days for an update.
I wont want an update I want a refund for the product I paid for and didnt get.
Unless you want to pay money for thin air....Do not use this company!! I know i will not be ordering from them again!

the clothes are such poor quality. they are nothing like in the pictures and they feel extremely uncomfortable i also tried to return the clothes but it didn’t let me
overall horrible experience and please DO NOT buy from boohooman

Return service was a nightmare. Their Facebook business chat is useless. Continuous bots and when you reach a person they don't read the chat and then you get a bot again.

Email was not very helpful either. The challenge was that the return portal was not letting go me return shorts. Customer service insisted it cant be returned due to hygiene reasons. Tags were still in tact, never worn, and their policy doesn't state anything close to shorts being part of their non returnable items. It took some back and forth for to come to the conclusion that they were enforcing their policy wrong and sent me a return label.

Refund came as a gift card....

Additionally I had to pay like 15$ for initial shipping AND the return.

I shopped so many times with boohoo but their customer service is terrible. Won't shop there again.

This was one of my worst experiences ever with a brand they sent me the wrong item and refused and ignored my request to get my money back this took there horrible disgrace of a so called customer service 2 months to process that they sent me the wrong item, would never order again!

I messaged about a a few questions about my order and their website deals they have on etc. I just wanted to understand a few things with my order dispatch. I got a response so fast! No waiting around whatsoever, Kai was great and very helpful. I’ve never had such a quick response. I’ve never had a problem with boohooman.