there were 2 additions to the cost of the ticket: "ticket fee" and for an SMS. There were additional requests for buyer information. Concession tickets only available "at the door". I just want to... See more
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I needed an urgent response & spoke to Katherine in customer support on the phone and she went to find out how I could edit my membership. 10 minutes later she called back with how to do the change... See more
Company replied
Meets all my requirements for selling tickets. I've used this platform for a number of years now to sell events tickets, have tried others but keep coming back because of it's ease of use and payme... See more
Company replied
From my first call to the first video meeting I had both great help and great energy from the staff that helped me. Regardless of any of my questions, they helped me all the way thru and the setup wa... See more
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Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just want to buy a ticket
there were 2 additions to the cost of the ticket: "ticket fee" and for an SMS. There were additional requests for buyer information. Concession tickets only available "at the door".
I just want to buy a ticket
22 July 2026
Unprompted review
Reply from Billetto
Hi Vivien,
Thank you so much for your 5-star review.
We're delighted to hear that you found the booking process easy and had a great experience.
Making it simple to discover and book events is exactly what we strive for.
Thank you for taking the time to share your feedback.
Kind regards,
Team Billetto
Automatic newsletter subscription
I write this review because any service that automatically subcribes you to their news letter pisses me off to no end. I'll use my power as a consumer to fight this annoying practise.
5 June 2026
Unprompted review
Reply from Billetto
Hi Torkel,
Thank you for taking the time to share your feedback. We're sorry to hear that this caused frustration.
At Billetto the newsletter signup, our fields are clearly marked and even emphasized with bold text for added transparency. We aim to make the process straightforward while offering the flexibility to opt in or out as you see fit, and you can unsubscribe at any time by clicking the unsubscribe link included in our emails.
We appreciate your feedback and will continue working to ensure a seamless and transparent experience for all our users. If there’s anything specific we can assist you with, don’t hesitate to contact us at support@billetto.com.
Regards
Team Billetto
Superb service :)
I had a question about my account and payment of my sales, and Lotte was immediately responsive, polite, and very clear with instructions and help. Superb service :)
11 June 2026
Unprompted review
Reply from Billetto
Hi Miz DeShannon,
Thank you so much for your stars and your kind words! 😊
It was a pleasure assisting you, and we are delighted to hear that you found the support helpful and clear. We always strive to provide quick, friendly, and effective assistance, so it's wonderful to know that your experience reflected that.
Thank you for taking the time to share your feedback, and we wish you continued success with your events!
Kind regards,
Billetto Team 🎟️✨
Annoying experience
Annoying process to buy a ticket. Too many options to untick to avoid additional charges, and lots of corporate emails sent after purchasing one ticket.
15 June 2026
Unprompted review
Reply from Billetto
Hi Zoë
Thank you for taking the time to share your feedback.
We're sorry to hear that your ticket purchase wasn't as straightforward as you had hoped.
The additional services offered during checkout, such as ticket insurance and SMS tickets, are entirely optional and can be deselected if you don't wish to add them.
After your purchase, you will normally receive three emails:
Your order confirmation
Your receipt
If it's your first purchase with Billetto, a short welcome email explaining how to access and save your tickets in your Billetto account for future convenience.
We appreciate your feedback and will share it with our team as we're always looking for ways to improve the purchasing experience.
Best regards
Team Billetto
Reply from Billetto
Hi,
Thank you for your 5-star review! We're so happy to hear the experience was quick and painless 😊
Thanks again for your support!
Best regards,
Team Billetto
Reply from Billetto
Tack for the kind words ⭐️
Great to hear that the payment process was easy and that downloading your ticket was smooth 😊 That’s exactly the experience we aim to provide.
Best regards
Billetto Support
Fees. for. *everything.*
12 April 2026
Unprompted review
Reply from Billetto
Thank you for your review ⭐️
We’re sorry to hear that you feel this way about the fees.
These fees help cover things like payment processing, platform maintenance, and support, ensuring a smooth and secure experience for both organisers and attendees. We always aim to be transparent about them before a purchase is completed.
If you have any questions about a specific order or would like a more detailed explanation, you’re very welcome to reach out — we’re happy to help.
Best regards
Billetto Support
Beware It Takes A Long Time For Refunds
Buying the ticket was easy and straight forward. However the event has now been cancelled and there has been no refund !!!
This issue is now resolved but why did it take so long?
The gig was cancelled on the 19th and the money was returned to my account on the the 28th. All other ticket agents I have used have returned the money within a day, one actually returned the money before I knew the event was cancelled.
To be fair to Billeto they did return the whole amount paid including the booking fee.
20 March 2026
Unprompted review
Reply from Billetto
Tak for din anmeldelse ⭐️
We’re sorry to hear about your experience.
When an event is cancelled, refunds are typically handled by the organiser. In most cases, the amount is automatically refunded to the original payment method used at checkout.
If you haven’t received your refund yet, we’d be more than happy to help investigate this further. Please reach out to us at support@billetto.com
with your ticket details, and we’ll look into it right away.
Kind regards
Billetto Support
They cheat
I bought a ticket with included insurance and my kid got sick a day before the event. I immediately claimed insurance and they replied that Billetto never activated my insurance. Billetto customer support was nice at first, but then they just stopped answering to me and I never got my money back. This seems like a scam
28 November 2025
Unprompted review
Reply from Billetto
Thank you for sharing your experience.
We’re very sorry to hear about the situation and understand how frustrating it must have been, especially when your child became ill just before the event.
The ticket insurance is handled by our external insurance partner, which means that all insurance claims are processed directly by them. If there has been any misunderstanding regarding the activation of the insurance, we would very much like to look into this further.
Please feel free to contact us at support@billetto.com
and include your order number, so we can review the case and help clarify what may have happened.
Kind regards,
Billetto Support
Legit service but full of traps.
UPDATE: As expected, they are lying and insisting those boxes weren't ticked. They very much were, as other reviewers have said.
The fact they want to double down on this lie tells you all you need to know, and I have reduced my review to 1 star as a result. There is nothing "overwhelming" about your predatory practises.
I was hesitant to use this service but a local event uses it so kind of had to.
I echo other reviewers concerns: it automatically ticks two boxes where you consent to receiving promotional material. I've seen replies from Billetto saying this doesn't happen: it absolutely does, so they're openly lying.
I appreciate using third party services to text minders/tickets cost the company money, but they look incredibly shady to the consumer. So to go from two automatically opt-in marketing boxes to seeing these charges left me wondering if I was about to be scammed.
This company seems legit, so I will say this: even if you mean well, you should pay attention to the optics of how you present this stuff to people. The fact customers are concerned about how legit the site is should be causing concern.
20 February 2026
Unprompted review
Reply from Billetto
Hi,
You are right — the boxes are marked during checkout.
We’re sorry for the earlier misunderstanding and for the confusion this has caused.
The consent boxes are pre-selected, but they are optional and can be deselected before completing the purchase. That said, we completely understand that pre-ticked marketing boxes can feel frustrating or misleading, especially if you don’t expect them to be marked by default.
It was never our intention to suggest otherwise, and we apologise for our previous response.
We genuinely appreciate you pointing this out. Feedback like yours helps us evaluate how our checkout flow is perceived and where we need to improve clarity and transparency.
If there’s anything further you’d like us to review regarding your purchase, we’re happy to look into it.
Kind regards
Billetto Support
impossible to print ticket unless…
impossible to print ticket unless reduced in size. I do not have a mobile phone so rely on printer attached to PC.
Sorry, 86 but still with all faculties!
16 February 2026
Unprompted review
Reply from Billetto
Thank you for your review ⭐️
We’re sorry to hear you experienced difficulties when printing your ticket.
Tickets should be printable directly from a PC without needing to manually reduce the size. If the ticket appears too large in the print preview, we recommend selecting “Fit to page” or adjusting the scaling settings before printing.
If that doesn’t solve the issue, please contact our support team and we will gladly resend your ticket in a printer-friendly format to make sure everything works smoothly for you.
Kind regards,
Billetto Support
Remember to unsubscribe from illegal mailing lists
Being subscribed to newsletters and marketing emails is automatically ticked when you buy tickets, which is illegal according to marketing laws in EU and DK.
That makes me wonder of other things. Also, charging 10 kr for an SMS ticket and 10 kr to be reminded? Just download the PDF and save it in your calendar. Service is good overall, just shady feeling.
Edit. Multiple people have said it is pre ticked, yet this company publicly denies breaking the law instead of fixing it. Also, why do I need to create an account for a one time purchase? You should have the option to do that, not force people to create an account so you can prove to investors that you have a lot of users.
7 February 2026
Unprompted review
Reply from Billetto
Thank you for taking the time to share your thoughts – we really appreciate both the positive feedback and the concerns you’ve raised.
We want to reassure you that we fully comply with EU and Danish marketing legislation. Consent to receive newsletters or marketing emails is not pre-ticked when purchasing tickets, and customers can always choose whether or not they wish to subscribe. If something looked unclear during checkout, we’d very much like to look into that.
Regarding SMS tickets and reminders: these are completely optional add-on services. Many customers find them convenient, but downloading the PDF ticket or adding the event to your calendar is, as you mention, a perfectly valid (and free) alternative.
We’re glad to hear that you find the service good overall, and we take your feedback seriously. If you’d like us to review a specific purchase or checkout experience, you’re more than welcome to reach out to our support team.
Billetto Support
Quick and intuitive
Quick and intuitive way to obtain tickets. Interface is easy to understand and fast processing
3 February 2026
Unprompted review
Reply from Billetto
Thank you for your review ⭐️
We’re really happy to hear that you found the ticketing process quick and intuitive. It’s great to know that the interface was easy to understand and that everything worked smoothly.
Thanks for taking the time to share your experience with us.
Kind regards
Billetto Support
Had a great experience booking my…
Had a great experience booking my tickets especially as we don’t speak Danish 👍
14 January 2026
Unprompted review
Reply from Billetto
Thank you for your review ⭐️
We’re really happy to hear that you had a great experience booking your tickets — and especially glad we could make it easy even without speaking Danish 👍
Have a nice day 🌷
Billetto Support
Very easy and fast to buy a ticket.
Very easy and fast to buy a ticket.
15 December 2025
Unprompted review
Reply from Billetto
Thanks for sharing your experience ⭐️
We’re happy to hear that buying your ticket was easy and fast – that’s exactly what we aim for 🎟️
Best regards
Billetto Support
Reply from Billetto
Thanks for your review!
We’re happy to hear that you find the app easy to use 😊
Kind regards
Billetto Support
Good and simple
14 December 2025
Unprompted review
Reply from Billetto
Thank you for your feedback ⭐️
Great to hear that the experience felt good and simple – that’s exactly what we aim for. Thanks for taking the time to share it.
Kind regards
Billetto Support
Reply from Billetto
Hej,
Tusind tak for din fine anmeldelse – det er skønt at høre, at du har haft en fantastisk oplevelse og oplever Billetto som user friendly 🫶
Med venlig hilsen
Billetto Support
Will not remove an event listed despite…
Will not remove an event listed despite being asked multiple times and saying it shows my full name, address, my copywritten images and contact. DO NOT TRUST THEM, THEY LIST FAKE EVENTS AND EVENTS NO LONGER HAPPENING.
1 January 2026
Unprompted review
Reply from Billetto
Thanks for your feedback.
We’re sorry to hear about your experience and understand how frustrating this has been.
We have been in ongoing contact with you regarding this matter and have explained the situation throughout our correspondence. While we always aim to be as helpful as possible, we are required to follow specific processes and comply with applicable legislation and platform policies when handling event listings and content changes.
The matter has now been resolved and is considered closed from our side.
Kind regards
Billetto Support
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