Came quickly. Both sweaters fit nice. Usual quality Berghaus offer. True to size (medium) fit. The only let down was EVRI driver left the package in the bin!!! Who does that? Otherwise very good overa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jacket was as expected. Excellent. I am looking for a jacket now. The total opposite of what i ordered. One of my jacket zips have broken, so i will need a new one. it is like a mess jacket, very... See more
Company replied
Replacing my 25 year old Berghaus jacket I ordered the same size but on arrival it was too big. Returns process was simple and I reordered a lower size only to find I was outside the sale period by o... See more
Company replied
Comfortable walking shoes Website easy to navigate, don't usually buy shoes/boots online , but decided to take a punt since I had a voucher and there was a sale. Arrived quickly, fit well, tried... See more
Company replied
Company details
- #85 of 92 best companies in Outdoor clothing and equipment shop
- #404 of 589 best companies in Clothing Shop
- #72 of 87 best companies in Outdoor sports shop
Written by the company
In 1966, outdoor wear as we know it didn’t really exist. Then, Berghaus came along. Born in the North East of England from a single idea by Peter Lockey and Gordon Davison, Berghaus started selling quality outdoor gear in 1966 from a small shop called the LD Mountain Centre in Newcastle, UK. It’s been our goal to make proper gear packed with innovation from the beginning. Our founders quickly gained a reputation for selling the best outdoor wear the industry had to offer, including products like Atomic Skis, Marker Bindings and Nordica Ski. They were also the first to bring the iconic SCARPA walking boot to the UK market. The natural next step for Lockey and Davison was to make their own gear. Soon, they began to design, test and create brand new outdoor wear, inspired by what climbers actually wanted and needed. And so, Berghaus was born.
Free Repairs
Written by the company
- Nature can be tough on even the toughest clothing. So when the elements do their worst, we bring out our best
- Our gear repair service is free. We'll ask you pick up the cost of sending your gear into us but the fix-up Is on us. No matter how worn or weathered your kit is, we'll repair It for free, if we possibly can, as many times as you need us to. Every repair is unique. Some are quick fixes. Others need more attention. But we aim to have you item back with you within 21 days of receiving it. Repair don’t replace and give more life to your gear and the outdoors. Plus, it’s good for the wallet too. https://www.berghaus.com/repairs.list
Contact info
Colima Avenue 12, SR5 3XB, Sunderland, United Kingdom
- 0800 151 0770
- https://www.berghaus.com/contact-us.list
- www.berghaus.com
4.2
Great
11k reviews
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I love the colour and fit of this…
I love the colour and fit of this anorak and it was great value
23 December 2025
Happy customer here
Great experience - quick delivery, clear communication. Item I bought was exactly what I wanted (hoodie fleece) and on sale.
15 April 2026
Good coats, no issues.
I have bought a few things online from Berghaus, never had any problems.
26 November 2025
A loyal Berghaus customer
As a loyal Berghaus customer, I find their products consistently high-quality and their after-sales support outstanding.
Their commitment to sustainability is evident in their highly efficient, free repair service, which significantly reduces waste and their overall carbon footprint.
Because of this, they are always my first choice whenever I'm in the market for new outdoor gear.
13 January 2026
Great clothing & designs
22 May 2026
Scammed
Scammed. Sadly I racked up quite a lot of money in referrals from sharing deals via the refer a friend scheme. Had my account terminated as they said I abused the system (nowhere does it say you can't share your friend referral code online). Have avoided using Berghaus ever since.
8 May 2026
Unprompted review
Berghaus VC22 2.0 Lightweight Goretex Boots
Berghaus consistently make excellent innovative footwear, these boots are no exception, lightweight and comfortable, I look forward to many years of happy use. Their service was excellent, I had to return the first pair because of a typo on my behalf when ordering they were far too small, but the process was fast and frustration free, returning the replacements well inside their advertised window.
I have been buying footwear from them for over 30 years and indeed still have a pair of serviceable Mantas from the mid nineties!
27 April 2026
Items arrived quickly and in excellent…
Items arrived quickly and in excellent condition
29 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Berghaus
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Berghaus
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Berghaus
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Reply from Berghaus
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Great house
15 June 2026
Reply from Berghaus
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Changes to website
Can’t sign into my account to order anything because of a requirement to use shopify. I wondered if they’d been hacked or something. In the end I gave up. Shame I like their products but the website is not user friendly
30 June 2026
Unprompted review
Reply from Berghaus
Hi Martin,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Reply from Berghaus
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
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