martin leach – Reviews

Reviews

Jul 4, 2026

Changes to website

Can’t sign into my account to order anything because of a requirement to use shopify. I wondered if they’d been hacked or something. In the end I gave up. Shame I like their products but the website is not user friendly

30 June 2026

Unprompted review

Reply from Berghaus

Jul 6, 2026

Hi Martin,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,
Liam

Review of Passenger

Dec 26, 2025

Indifferent attitude

I bought a hat for my daughter way before Christmas. It never arrived. The response from the courier was contact Passenger. The response from passenger was you guessed it contact the courier. It wasn’t a lot of money but the attitude of passenger left me feeling that if I’d spent a hundred they wouldn’t have been interested. I would rather shop where people care about their customers

23 December 2025

Unprompted review

Reply from Passenger

Dec 28, 2025

Hey Martin,

Thank you for your review and we're really sorry to hear about this matter!

I do apologise, but I am unable to search for the previous conversation you have had with the customer service department. However, if the parcel hasn't been delivered yet, it's likely that this has been lost in transit and would be refunded by now.

As there isn't an order number or email address associated with your review, I am unable to assist further at this time. Please can you reach out to our customer service department, as they will be able to review this and assist further.

Best wishes,

Harrison
Passenger Team