Ordered from its UK site on January 23rd…haven’t received item yet…phoned to ask when it would be delivered as it is needed for a gift for February 4th. Customer service could only tell me ‘it’s clear... See more
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I've been ordering many times from Beautycos now and always go through the store from Odense (Klaregade). You get a very honest and professional advising. I love that the products are always at a g... See more
Company replied
I ordered some items that are typically very difficult to purchase elsewhere in Denmark. So already being able to have a reliable source is a plus. The delivery was to the shop. When I came to pick... See more
Company replied
Very responsive. When my parcel was missed with a courier the customer service was so kind to send replacement directly which has arrived in less then 24 hours. Thanks to Louise. H.
Company replied
Company details
About BEAUTYCOS.dk
Information provided by various external sources
Vi har et af Danmarks største udvalg af hårprodukter, hudplejeprodukter, parfume og makeup samt alt hvad beautyhjertet begærer. Vi sælger alle de kendte mærker som du kan få hos din frisør, kosmetolog og makeupartist, vi er bare meget billigere. Vi kæmper hver dag for at være Danmarks billigste forhandler af hårprodukter og vi yder prisgaranti på hele vores sortiment.
Vi har et kæmpe udvalg af alle de kendte brands. Vi har en bred vifte af professionelt personale ansat. Hos BEAUTYCOS finder du alt fra frisører, farveteknikere, negleteknikere, materialister til kosmetologer. Vi har nøje sammensat vores team for at kunne give dig professionel vejledning.
Vi har webshop samt mange fysiske butikker som ligger i hele Danmark, så hvis du mangler nogle varer akut, kan du stort set altid finde en butik nær dig. Vi vil gerne være din favorit forhandler af blandt andet shampoo, conditioner og hårkur
Vi har et kæmpe udvalg af alle de kendte brands. Vi har en bred vifte af professionelt personale ansat. Hos BEAUTYCOS finder du alt fra frisører, farveteknikere, negleteknikere, materialister til kosmetologer. Vi har nøje sammensat vores team for at kunne give dig professionel vejledning.
Vi har webshop samt mange fysiske butikker som ligger i hele Danmark, så hvis du mangler nogle varer akut, kan du stort set altid finde en butik nær dig. Vi vil gerne være din favorit forhandler af blandt andet shampoo, conditioner og hårkur
Contact info
Læssøegade 177, 5230, Odense M
- 66 19 49 49
- webshop@beautycos.dk
- www.beautycos.dk
4.3
Excellent
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good delivery time…
Ordered from its UK site on January 23rd…haven’t received item yet…phoned to ask when it would be delivered as it is needed for a gift for February 4th. Customer service could only tell me ‘it’s cleared customs’ I thought I was ordering from the uk. Probably won’t arrive in time so order is of no use
23 January 2026
Unprompted review
Quick delivery and reasonable price
Quick delivery and reasonable price
20 November 2025
Unprompted review
Reply from BEAUTYCOS.dk
Hi Xiaoyan,
Thank you so much for your review!
We’re very happy to hear that you experienced quick delivery and a reasonable price. It means a lot to us.
You’re always welcome back! 😊
Best regards,
Beautycos
Not ok not giving refounds in the shops.
1 November 2025
Unprompted review
Reply from BEAUTYCOS.dk
Hej,
Tak for din anmeldelse. Når man køber varer via vores webshop og ønsker en refundering, skal tilbagebetalingen ske via den oprindelige ordre fra webshoppen. Det skyldes, at vores fysiske butikker drives som selvstændige enheder, mens webshoppen administreres separat.
For at gøre processen nemmere tilbyder vi dog, at man gerne må aflevere varerne i en af vores butikker. Her hjælper medarbejderne med at kontakte webshoppen, så krediteringen kan gennemføres derfra — på den måde slipper du for selv at betale returfragt eller kontakte kundeservice pr. telefon eller mail.
Vi håber, at denne forklaring gør proceduren tydeligere, og at din næste oplevelse hos os bliver en 5-stjernet oplevelse.
Venlig hilsen
BEAUTYCOS Teamet
FAKE products
FAKE products
I ordered a couple of expensive perfumes and both are FAKE. The packages look authentic but none of them has perfume in it - it is just fluids. DO NOT buy from this company.
Also scrolling down in trustpilot you can see a pop up where they notify the fact that this company has hustled the ratings.
20 December 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hello Aida,
We have replied to your e-mail in details, however I will reiterate the important points here.
As you probably know, it is illegal to sell fake products in Denmark. So of course we do not sell fake products. We have been around for over 15 years and serve over 2000 customers every day through our 14 webshops and 12 physical stores.
We have sold many of the perfumes you have bought from us in the last 2 months, and you're the first person who doesn't think the product lives up to expectations.
Of course, we're sorry to hear that you bought something that didn't live up to your expectations. Even though we have many customers who are satisfied with exactly the same perfumes, we always want everyone to be happy. In the e-mail we have sent to you we have explained the options for how we can help you.
Regarding the pop up you mention, it only gives examples of what the warning says, it does not explicit say we have hustled with the ratings. We have not done this, and I would like to explain it if you are interested but it is too long to fit here. However, I can assure you that we have not hustled with ratings in any way, shape or form.
If you have any questions we are more than happy to explain through e-mail.
We wish you a great day.
Best regards, Malene
Bad products but good service
I ordered high-end shampoo and conditioner from Paul Mitchell which turned out to be unusable. The shampoo was just too liquid and didn’t clean enough while the conditioner was just like glue. I had to wash my hair again just to get it out of my hair.
Sadly the customer service was as useless as the products. It started okay, saying they will look into it and then never heard back.
Updating the review with a good response from beauty cos’ customer service, which ended up with me getting a refund for the faulty product.
And I appreciated they did take responsibility for the mistake and delayed response.
14 January 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hello Delena,
Thank you for your review. We are so happy that we got a chance to make it better as I mentioned in the e-mail that this is definitely not the way we usually handle complaints.
I hope the solution was satisfactory.
Please do not hesitate to contact us if you need help in the future.
We wish you a lovely day
Best regards, Malene
Hurtig levering
Hurtig levering. Men ringe at lokke med en pose Nørregård bolsjer for sign-up til nyhedsbrev og så leverer en miniature pose vingummi.
8 November 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Jannie,
Tak for din anmeldelse. Vi er glade for at høre, at du har fået din ordre hurtigt.
Jeg forstår dog ikke at du skriver at vi lokker med en pose Nørregård bolsjer. Vi skriver tydeligt at det er en 10g/mini slikpose af Nørregade Jelly Beans som vi giver med, hvis man skriver sig op til vores nyhedsbrev. På din ordrebekræftelse står vægten på den også til at være 0.01. Begge ting er for at være transparente om hvad man som kunden får, da vi kun ønsker at være ærlige.
Vi håber at du trods alt er glad for din ordre og slikposen. Du må endelig sige til hvis der er noget vi kan hjælpe med, vi sidder klar både på telefon og e-mail alle hverdage mellem 9 og 16.
Rigtig god dag til dig.
Mvh Malene
Good service
I ordered some items that are typically very difficult to purchase elsewhere in Denmark. So already being able to have a reliable source is a plus.
The delivery was to the shop. When I came to pick up the order, the package was prepared with a review sheet.
The service employee was kind and professional. Would recommend.
16 October 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hi Urška,
Thank you so much for your wonderful review! I'm thrilled to hear that you had such a positive experience shopping with us. Your feedback means a lot to the entire team at Beautycos, and we’re so glad that we were able to meet your expectations.
We strive to provide excellent service and the best possible shopping experience, so it’s great to know that we’ve succeeded in your case. If you ever need anything in the future or have any questions, don't hesitate to reach out. We're always here to help!
Thanks again for choosing Beautycos, and we look forward to assisting you again soon!
Kind regards,
Emma
Beautycos
Reply from BEAUTYCOS.dk
Hej Hazel!
Tak for din fine anmeldelse. Vi er glade for, at din ordre kom hurtigt frem. Vi bestræber os på altid at levere indenfor 1-2 arbejdsdage, så i hurtigst muligt kan få glæde af jeres ordre. Tak fordi du handlede hos os.
Du ønskes en rigtig god dag.
Med venlig hilsen Cecilie, Beautycos :)
Let og ligetil
22 August 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Anni.
Dejligt at se du har haft en god oplevelse med at handle hos os!
Hav en dejlig dag
Mvh.
Emma Sophie, Beautycos
Fast delivery
2 August 2024
Unprompted review
Reply from BEAUTYCOS.dk
Tusind tak for sådan en flot anmeldelse. Jeg håber din bestilling er levet op til dine forventninger😊
//Stine
Broken Kevin Murphy bottle, no resolution
LE: The next day (19 July) after sharing my experience on TrustPilot and Google, Malene from the beautycos team reached out to me to apologize and to let me know that she understands my irritation as in the emails exchanged with her colleague my questions/concerns weren't answered. Malene arranged for a new bottle of shampoo to be sent to me, together with a couple of samples.
----
I ordered 3 products from Kevin Murphy - 2 shampoo bottles and 1 dry shampoo spray.
One of the shampoo bottles arrived broken and almost half of the product was lost.
The package was superficially secured with 2 pieces of brown paper. The parcel itself wasn't damaged at all, it was in good condition when I picked it up from the pick-up point.
When I reached out to customer service, the only solution shared was that they would reach out to the shipping company because on their end they had packed the package according to their standard and it was in good condition when it left, so it must be the shipping company's fault. So, I was asked to provide photos of all the sides of the box, labels, and the state of the product - which I did. The person I was in touch with, Michela, mentioned that they would raise a report with the shipping company to prevent situations like this from happening in the future.
That was their resolution. I do not care to resolve a possible future situation, but to solving the PRESENT and CURRENT situation, which is that I paid for a full product, and I ended up with a broken bottle half full.
It was a fluffy and superficial email conversation that I am afraid is the only thing that will come out of this incident. There are no actual solutions or reimbursements, only throwing the fault from one to another.
Is it the shipping company's fault that the content was superficially secured by the BeautyCos team with only 2 pieces of brown paper?
I have never received a damaged parcel from GLS in the past +5 years.
I am very disappointed with the superficial approach to this situation was handled. I would have given it 0 stars, but that is not possible.
I will not be ordering again from BeautyCos. I would rather buy from another shop that sells them at a higher price rather than ordering anything else from Beautycos again.
15 July 2024
Unprompted review
Reply from BEAUTYCOS.dk
Dear Diana,
Thank you so much for your understanding. I am very happy that I got the chance to contact you and find a suitable solution.
As you write in the update, I could see that your question regarding a solution for you and the broken bottle had not been written out, and I have talked with my colleague who was on the case. They apologised for the mistake and hoped for your understanding.
I can see the new package has been delivered and I hope everything is fine with it.
Please do not hesitate to contact us if you experience any problems, we are here to help.
We wish you a lovely day
Best regards Malene
5 stars
Ordered my favorit parfume (which was cheapest here according to Pricerunner) and got it in the mail less than 24 hours later. Perfection.
12 July 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Jonas
Mange tak for de 5 stjerner!!
Vi håber på at se dig igen på vores webshop eller i en af vores fysiske butikker!
Hav en dejlig dag – Hilsen Kirstine, Beautycos😊
Great
Always dispatching products promptly and offering great customer service. Will definitely continue using.
14 June 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Andrea
Tusind tak for sådan en flot anmeldelse. Jeg håber din bestilling er levet op til dine forventninger.
Hav en rigtig dejlig dag.
Med venlig hilsen,
Kirstine - Beautycos😊
Reply from BEAUTYCOS.dk
Hej Mette,
Tusinde tak for din anmeldelse.
Vi vil rigtig gerne være de bedste til det vi gør, og vi håber derfor at du vil fortælle hvad vi kunne havde gjort bedre for at du havde haft en 5-stjernet oplevelse.
Vi sidder klar til at hjælpe både på telefon og e-mail alle hverdage 9-16, så tøv endelig ikke med at kontakte os hvis der er noget vi kan hjælpe med, eller hvis du har et forslag til hvordan vi kan blive endnu bedre.
Du ønskes en dejlig dag :)
Mvh Malene
Reply from BEAUTYCOS.dk
Hej Altan
Tak for anmeldelsen og for at du har taget dig tid til at skrive til os.
Dejligt at høre at du har været tilfreds med leveringen.
Vi forsøger altid at levere vores varer indenfor 1-2 hverdage.
God weekend.
Venlig hilsen,
Kirstine, Beautycos
God service
10 May 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Christina
Mange tak for din anmeldelse og for at du har taget dig tid til at skrive til os.
Hvor er det bare dejligt at høre at du har været tilfreds med vores service.
Jeg håber meget vi kan hjælpe dig igen en anden gang.
God weekend til dig.
Venlig hilsen,
Kirstine, Beautycos
Excellent and fast
Its easy to buy, the price are good, the answers from customer service are nice and good , time to send the pack is fast
8 April 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Aldana
Mange tak for den fine anmeldelse og for at du har taget dig tid til at skrive til os.
Jeg er glad for at høre at du har haft en nem og god oplevelse med at handle hos os.
Jeg håber vi kan hjælpe dig igen en anden gang.
Hav en dejlig dag.
Venlig hilsen,
Kirstine, Beautycos
Reply from BEAUTYCOS.dk
Hej Asad
Tak for din fine anmeldelse.
Vi er glade for, at din ordre kom hurtigt frem. Vi bestræber os på altid at levere indenfor 1-2 arbejdsdage, så i hurtigst muligt kan få glæde af jeres ordre.
Tak fordi du handlede hos os.
Du ønskes en rigtig god dag.
Med venlig hilsen,
Emma, Beautycos
Lovely product and service
Lovely product, works as advertised.
Lovely and polite service.
18 March 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Cataleya
Mange tak for din fine anmeldelse, og for at du har taget dig tid til at skrive til os.
Dejligt at høre at du har været tilfreds med de produkter du havde bestilt, og ikke mindst vores service.
Jeg håber vi kan hjælpe dig igen en anden gang.
Hav en rigtig dejlig dag.
Venlig hilsen,
Kirstine, Beautycos
Best prices and quick delivery!
21 March 2024
Unprompted review
Reply from BEAUTYCOS.dk
Hej Sam
Mange tak for din rosende anmeldelse.
Jeg er glad for at høre at du har været tilfreds med priser og levering.
Jeg håber vi kan hjælpe dig igen en anden gang, enten på webshoppen eller i en af vores fysiske butikker.
God weekend.
Venlig hilsen,
Kirstine, Beautycos
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