Barking Mad - Dog Home Boarding | Dog Sitting Reviews 

10,197
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that their dogs are exceptionally well cared for, returning home happy, healthy, and thoroughly relaxed after wonderful holiday stays with dedicated hosts. Many consumers note that the matching process is thorough and thoughtful, ensuring every pets specific requirements and daily routines are fully met. Reviewers consistently praise the professional staff for their reliability, excellent communication, and willingness to accommodate short notice requests. People also love receiving regular photo updates and messages, which offer wonderful reassurance and make it easy to enjoy time away without worry.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting exceptional care, wonderful dog... See more

Staff

Customers had positive experiences with staff, frequently expressing deep appreciation for the exceptional... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing complete satisfaction and confidence when... See more

User experience

Clients share positive opinions on user experience, highlighting how regular photos, videos, and messages... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers are consistently kept... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent doggy holidays, which make fabulous human holidays possible 😀. Barking Mad offer a first class, peace of mind service. Our dog is happy, well cared for and enjoying himself while we're... See more

Company replied

Rated 5 out of 5 stars

Our 9 year old Labrador has had another wonderful holiday with her hosts. We loved receiving regular updates and photos whilst we were away. She enjoyed lots of varied walks and returned home happy... See more

Company replied

Rated 5 out of 5 stars

We cannot fault the care and service of the Scottish branch. We had been let down for our dogs care. Richard moved heaven and earth to help us, he came and assessed Lotties character, she went for he... See more

Company replied

Rated 5 out of 5 stars

Donna went out of her way to get Milo and I set up with very short notice and managed to find some fantastic hosts who were able to take Milo within a week of us signing up. Very professional set up... See more

Company replied


Company details

  1. Pet sitter
  2. also in
  3. Dog Day Care Centre
  4. Pet boarding service

Information provided by various external sources

Happy Dog, Happy Holiday, Happy You! The UK's No.1 alternative to dog boarding kennels, Barking Mad provides a Home-from-Home holiday for your dog. We provide a professional personal service and are NOT an online agency. We meet you and your dog in person every time as well as knowing all our dog carers personally. We also meet and check our dog loving hosts for every single holiday. We secretly hope your dog has a better holiday than you do! (Part of the Franchise Brands plc group).

Barking Mad Dog Care - Happy Dog, Happy Holiday, Happy You!

Written by the company

Your dog's holiday starts here! Pet Sitting, Dog Home Boarding, Dog Care
We treat our customers like friends and our dog loving hosts like family! Experienced professional one to one service. We are the original dog holiday company since 2000 and we meet all our customers, dogs and host in person every time. We are NOT an online agency.

Complete Peace of Mind!

Your dog's holiday is 100% love and professional care every time.

Your dog's holiday is 100% love and professional care every time.
If there’s anybody who knows about dogs, then it’s us. Since 2000 we’ve been arranging ‘homey’ holidays just as good as the one we had with Grandma when we went to the beach, ate ice cream and everything. Every day, everybody says thank you, and we don’t think life can get any better than that!

Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,197)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and value

Used Barking Mad for the second time to take our dog to and from the vets at Newcastle from Houghton. Price for the pet taxi was excellent value. Roy who took us was friendly and collected us on time and picked up from the vets on time. I would definitely recommend them.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Five day stay October 2026

Our local Barking Mad manager, Lindsey, couldn’t be more friendly and helpful. Spent time getting to know every detail of our pup’s routine/likes/dislikes and has matched him with the most amazing hosts, our holidays are so much better knowing he is having the best time too. This is a wonderful service, gives us complete peace of mind.

2 November 2026
Rated 5 out of 5 stars

Picked up on time

Picked up on time, and regular updates kept us reassured that our dogs were being looked after well

29 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for your lovely feedback! We're glad the regular updates gave you peace of mind and reassured you that your dogs were happy and well cared for throughout their stay.

Rated 5 out of 5 stars

I get photos of what Misty is doing.She…

I get photos of what Misty is doing.She seems happy when she comes home

29 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

It's lovely to hear Misty comes home happy! We're glad you enjoy receiving photos and updates of her adventures while she's away. Thanks for your review!

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service - 3 dogs were too

29 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

We're so pleased you and all three of your dogs were happy with the Barking Mad experience! Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Fantastic doggy holiday

Our wee dog has been going to Barking Mad for his holidays over the past 6 years. We are able to go on holiday fully confident that he will be well cared for and enjoy his holiday. It’s great to get regular feedback and photos while we are away. Thanks Brad and team!

23 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for trusting Barking Mad with your dog's holidays for the past six years! It's lovely to hear you can relax knowing he's having a wonderful time too. Brad and the team really appreciate your continued support!

Rated 5 out of 5 stars

Very happy with this service

Lindsey is very professional. Our dog Meg is always very well cared for. We are kept very well informed with messages and videos. It means we can go away with complete peace of mind.

21 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

What lovely feedback, thank you! We're so pleased Lindsey takes such great care of Meg and that the regular updates and videos give you complete peace of mind while you're away.

Rated 5 out of 5 stars

Our hosts and Tracy were absolutely…

Our hosts and Tracy were absolutely superb when we were on holiday and one of our dogs was taken ill. They kept us informed and liaised with our Veterinary and took our elderly girl to the vets and videoed called us from the consultation. The Barking Mad team were without doubt exceptional and we were so grateful for all their love and care which shone through.

30 September 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for sharing such heartfelt feedback. We're so pleased Tracy and your hosts were able to provide such wonderful care and support when your dog became unwell. It's lovely to know their kindness and communication made a difficult situation a little easier for you.

Rated 5 out of 5 stars

We are returning customers

We are returning customers, absolutely love the concept of Barking Mad, our dog Millie is having a holiday while we are away too. She has a wonderful time and we love receiving the photos and updates that are shared with us. Our hosts have been brilliant, really understanding our dogs little quirks, admin and transport are both very professional as well, we will definitely return and can thoroughly recommend Barking Mad

24 September 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

It's wonderful to hear Millie enjoys her holidays just as much as you do. We're so pleased you appreciate the photo updates and the care our fantastic hosts provide. We look forward to welcoming Millie back again soon!

Rated 5 out of 5 stars

Reliable & Tracey will do all she can…

Reliable & Tracey will do all she can to accommodate.

29 September 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for the lovely feedback! It's great to hear Tracey has been so helpful and accommodating. We really appreciate your kind words!

Rated 5 out of 5 stars

We cannot fault the care and service of…

We cannot fault the care and service of the Scottish branch. We had been let down for our dogs care. Richard moved heaven and earth to help us, he came and assessed Lotties character, she went for her trial and came home a very happy dog, we had no worries when we went on holiday. Lottie was well cared for by wonderful dog sitters. Highly recommend as I will certainly be using Barking Mad again. Thank you Richard and your amazing dog sitters.

6 October 2026
Unprompted review
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

What a wonderful review, thank you! We're so pleased Richard was able to help at short notice and find Lottie such a lovely home from home. It's fantastic to hear she had a happy holiday and you could relax knowing she was in safe hands!

Rated 5 out of 5 stars

Excellent Company

We have used Barking Mad since 2019 and they always do a great job in matching Pippa with excellent boarders. Receiving the photos and videos gives us peace of mind that Pippa is being well looked after and we would have no hesitation in recommending Barking Mad to anyone looking for a boarder to look after their dog.

2 October 2026
Unprompted review
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for your continued trust in Barking Mad since 2019! It's lovely to hear Pippa always enjoys her stays and that the photos and videos give you peace of mind.

Rated 5 out of 5 stars

Our 9 year old Labrador has had another…

Our 9 year old Labrador has had another wonderful holiday with her hosts.
We loved receiving regular updates and photos whilst we were away.
She enjoyed lots of varied walks and returned home happy and healthy.

14 September 2026
Unprompted review
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

It's wonderful to hear your Labrador enjoyed another fantastic holiday with her hosts! We're so pleased you appreciated the regular updates and that she returned home happy and healthy.

Rated 5 out of 5 stars

First class

First class, kept upto date with photos, we know that the fog is safe and secure, always well looped after.

28 September 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Many thanks for the 5 stars! We're pleased the photo updates give you reassurance and that you know your dog is always safe, happy and well cared for.

Rated 5 out of 5 stars

Great experience with Barking Mad

Donna went out of her way to get Milo and I set up with very short notice and managed to find some fantastic hosts who were able to take Milo within a week of us signing up.
Very professional set up taking lots of info to inform the hosts so they were able to cater for all Milo’s needs.
I’d definitely recommend to others.

16 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for the fantastic review! Donna will be thrilled to hear how much you appreciated her help in finding Milo such lovely hosts at short notice. We're so pleased everything went smoothly and Milo's needs were well catered for!

Rated 5 out of 5 stars

Knowing our boy was being well cared for

Knowing our boy was safe, happy and being well cared for made for a great experience for us. We went on our holiday feeling relaxed and happy that he was going to have a great holiday, too.
The Barking Mad team are so helpful. We highly recommend them and their excellent service.

15 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

What lovely feedback, thank you! It's great to know you could enjoy your holiday feeling relaxed and confident that your boy was having a wonderful time too.

Rated 5 out of 5 stars

So good to go away knowing your dogs…

So good to go away knowing your dogs are in safe hands.

21 September 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for the lovely feedback! We're delighted you can enjoy your time away knowing your dogs are happy, safe and well cared for. That's exactly what we aim to provide!

Rated 5 out of 5 stars

Bailey loves his Barking Mad stays

We love Roy and Barking Mad. Bailey loves his holidays, he is always so happy when he comes home and I love the photo updates and communication from initial requests, collection and drop off - if you need cover for holidays / work trips / house moves give Roy a shout.

13 October 2026
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for the wonderful feedback! We're delighted Bailey enjoys his Barking Mad holidays so much and that Roy makes the whole process so easy. It's lovely to hear you appreciate the photo updates and communication throughout his stays!

Rated 5 out of 5 stars

So glad we found barking mad!

Bertie’s usual host (who we suspect he secretly wishes was his actual family! 😂) was away on the dates we needed, so we spoke to Allie, who had already found another lovely host for him.

Naturally, we were a little apprehensive, as Bertie is absolutely obsessed with his usual host family, so we weren’t quite sure how he’d feel about staying somewhere different.

As it turned out, we needn’t have worried at all! Bertie had an amazing time, was thoroughly spoilt rotten, and came home a very happy dog after his own little holiday.

Allie just has a real understanding of dogs and their individual needs, personalities and who they’ll be happiest with. That’s what makes all the difference.

We feel incredibly lucky to have found Barking Mad. The care they provide is second to none, and their commitment to making sure every dog is happy, loved and well looked after is absolutely evident.

We wouldn’t hesitate to recommend Barking Mad to anyone looking for a home-from-home experience for their dog.

17 October 2026
Unprompted review
Barking Mad - Dog Home Boarding | Dog Sitting logo

Reply from Barking Mad - Dog Home Boarding | Dog Sitting

Thank you for such a wonderful review! We're delighted Allie found another perfect match for Bertie and that he had such a fantastic holiday with his new hosts. It's lovely to hear how much you appreciate the care and attention that goes into matching every dog with the right family. We look forward to welcoming Bertie back for many more happy holidays!

Rated 1 out of 5 stars

Avoid

Avoid.I Told them about my dog wee issue and was assured he would be fine and that they had suitable people to care for him. 2 days into the holiday the carer didn't want the dog anymore because of his weeing However stated the previous day the dog was fine and no issues they said the dog kept weeing and had a wee on the sofa however the same morning / previous days had my dog sleeping on it . Ben (Midlands branch) was very unhelpful with finding other options and basically wanted us (were away in a different country) to sort something and that our dog needed to be collected today and one of our emergency contacts will have to have him. The whole point we paid for this service was because our emergency contact can’t give our the best care. Ben was not helpful in finding other options. Ben also tried putting the responsibility of finding somewhere on my emergency contact. This whole situation has left my family uneasy and upset. Thankfully my emergency contact will look after my dog however if i didn't have this person what would happened to my dog ? Because Ben wasnt finding anywhere else for my dog. I would of understood the situation if I hadn’t told them about my dog wee issue but i did.

16 October 2026
Unprompted review

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