Able Group Reviews 

Mark of MSE Pest Control attended punctually when I rang for help with a wasps' nest. As it didn't take him long to spray the nest I initially thought the cost was a little on the high side. Unfortunately the nest was in an awkward position between a ceiling and the floor above and some of the wasps survived. Mark returned punctually when I called him back and he spent a long time making sure everything would be fine. So I received good value for money from a very polite and helpful gentleman.

Very helpful and friendly I called as I had been locked out and they arrived in 30 minutes and were able to get me back in within the next 10 minutes.

Should really be zero stars.
Promised a locksmith within two hours, then received a call to say it would be at least four hours. Then received another call to cancel completely. They were well aware that we had no security as our front door would not lock.
Instead of waiting we could have contacted someone else.

Treated for wasps on 30th July and told me to call back if they reappeared. By 3rd week in August they had returned in exactly the same spot, but the company won’t do anything about it.

Let down at last minute. Took a day off work without pay to be in for appointment to have a wasp nest removed. Told they had no staff in the area! Not good enough for me. Terrible service. Avoid like the plague. Not reliable. Found cheaper and better elsewhere.

We had a wasp issue in our roof / loft area, Ables employee spent 30 minutes treating our wasps nest from the floor. Although there did seem to be less activity around the entrance to the nest The next day was as bad as when we requested help. So rang Able who stated we would have to pay again as they did not garentee their work. Engaged another company job done and they garentee their work and retreat at no extra cost. Shame on you Able group.

Plumber turned up reasonably quickly for a Bank Holiday Monday, he was polite and efficient, carried out the work cleanly. Overall a good efficient service from the initial telephone call to completion of the job.

The locksmith was professionally and informative. He explained all.about the ew lick he was putting in and then how to work it.

Came out promptly and did the job withut fuss. The worker was polite, friendly, and explained the reason for the fault.

Arrived, did the job in the rain, said might not work with Rain - but the powder should work. 5 days later still have wasps, they do say they won't come out. I've rang other companies and they do gaurentee come back for less than £80 I pass £166. Feel ripped off!!

I wish to report what I believe to be an unfair and exploitative pricing practice. During a burst pipe emergency, I was charged over £958 for a simple replacement of a flexible pipe under the sink and a tap. The work took 1 hour and 15 minutes, yet I was billed for 2 hours. So I don't think they are being honest when they say affordable.
In my opinion, the company took advantage of both the urgency of the situation and my lack of technical knowledge. I am submitting this so that the pricing practices can be reviewed and so other consumers can be protected.

Beg Bug service didn’t work. Bed bugs still persisted despite following guidance exactly.

What made it worse is we paid over £400 to have a “specialist” arrive, spray some liquid over 45 minutes, not tell us exactly where they’re sprayed it and then leave all visible bed bugs still there.

We came home to see the room covered in live bed bugs. Not only that but the 2-6 week window which was meant to finish off most of the bed bugs still saw a resurgence in bugs.

No desire to help us with this problem, only to pay more money for yet again another visit.

On top of that, one person said it will take 2 weeks and they rarely come back out for repeat pest control. Another said it takes 5 weeks and it’s “common sense” in a very patronising way.

Frankly I wouldn’t trust this company to help you with pest control and would advise going with a company that actually cares about removing your problem. Even offering a repeat visit would be helpful in this case

The engineer came on time, did the job well, and was friendly too!

I rang at 13.00 to arrange for a plumber to sort out an urgent heating problem. We had a houseful of people staying overnight and no hot water. Agreed same day arrival between 16.00 and 18.00 and received a confirmation email. At 16.00 they phoned saying no plumbers available ! (Despite sending me an email saying "all booked in"). We rearranged for the following morning for 08.30.
08.30 came .... no plumber. No phone call saying "I'm on my way" so at 09.30 I booked a plumber with another company. The Able Group plumber finally arrived at 09.55! No apology... I sent him away.
A total waste of time.

The plumber called at the arranged time and carried out work efficiently and to a high standard,

Really happy with the service. Communication was excellent from start to finish, they arrived exactly when they said they would and quickly fixed the issue. Professional, reliable and friendly — would definitely recommend!

They were able to come to us within 4 hours of our phone call.
All prices were explained in advance so no nasty surprises.

Had a nice young man to deal with my wasp nest, unfortunately the wasps are still there. Very disappointed as their work isn’t guaranteed, they want me to pay again.

I am very pleased with the work done by the locksmith he was very professional and very pleasant 10/10

On payment card details were disclosed over the telephone. Unsure this is a current secure transaction method. Would have preferred a payment portal.