Aspect Reviews 

I was charged £380 for a very minor job in my ground floor toilet—simply fitting a stop valve and a small extension line (less than 2 feet of pipe). The parts themselves cost less than £10, yet the labour charge was completely disproportionate to the work involved. I feel let down by the pricing and won't be using this service again. Potential customers should be wary of the high costs for small repairs.

Customer Care has not replied to me for 22 days
Been trying to get a reply out of their customer care team for 22 days now about a complaint raised about one of their plumbers. Their customer care automatic responses say they will get in touch within 3-5 business days. I've heard zero from them. It seems they have little care for the experience of those who encounter their team.

here's the auto reply - "Thank you for your email, we are working hard to answer your questions and deal with your queries. We aim to have these dealt with as quickly as possible however please do allow up to 3-5 business days for a response."

Everything,look at your call computer 4 app. No one turned up and didn’t bother to tell me waiting two days. Charged at high rate to add insult to injury!

One of the worst customer service experiences I’ve ever had.

The company charges what I consider to be excessive fees, and my experience became even more concerning when a payment was taken from the card details I had originally provided for my initial deposit, which I had not authorised.

Getting my money back was an absolute battle. It took more than two and a half months to receive only part of the refund I was owed. During that time, I was repeatedly passed from one department to another, given different explanations, and promised callbacks and emails that simply never materialised.

Even worse, I submitted formal complaints through their online process and received no response.

The sales process was very different from the customer service that followed. There was plenty of urgency and reassurance when they wanted my business, but once there was a problem, getting anyone to take responsibility became incredibly difficult.

The entire experience left me feeling frustrated, ignored and completely unable to trust the company.

If you’re considering using them, I strongly recommend doing your homework first and reading the negative reviews carefully. My experience has been enough to ensure that I will never use this company again.

Customer service shouldn’t require this much persistence just to get your own money back.

One of the worst customer service experiences I’ve ever had.

The company charges what I consider to be excessive fees, and my experience became even more concerning when a payment was taken from the card details I had originally provided for my initial deposit, which I had not authorised.

Getting my money back was an absolute battle. It took more than two and a half months to receive only part of the refund I was owed. During that time, I was repeatedly passed from one department to another, given different explanations, and promised callbacks and emails that simply never materialised.

Even worse, I submitted formal complaints through their online process and received no response.

The sales process was very different from the customer service that followed. There was plenty of urgency and reassurance when they wanted my business, but once there was a problem, getting anyone to take responsibility became incredibly difficult.

The entire experience left me feeling frustrated, ignored and completely unable to trust the company.

If you’re considering using them, I strongly recommend doing your homework first and reading the negative reviews carefully. My experience has been enough to ensure that I will never use this company again.

Customer service shouldn’t require this much persistence just to get your own money back.

Manan the leak detection engineer was polite and exhibited professionalism in the way he did his work. Took time to investigate.

Christopher from Aspect did a very professional job from start to finnish, thank you.
Andy

I booked Aspect after being severely let down by another well-known contractor. The plumber who arrived, Daniel Wickenden, was absolutely excellent. He was extremely professional, knowledgeable and friendly throughout, taking the time to explain exactly what he was doing and why. It turned out to be a much more complicated job than initially expected, but Daniel went above and beyond to get everything sorted properly. He worked efficiently, was incredibly helpful, and clearly takes great pride in his work. A genuinely great experience, and I wouldn’t hesitate to recommend him.

Mike has been brilliant, attended next day, found our leak, lifted tiles without damage, worked tidily and cleaned up as he went. Most importantly, he fixed our issue so we had water again. He gave us loads of good advice and is helping us get the next stage going of drying out the property.
Highly recommended!

Max Daly we are very grateful! We had a leak in our home that was a total mystery and giving us an huge water bill and a lot of anxiety. Our first appointment with Kristian set off things in a great way. He was really reassuring and we really appreciated him coming so late to put our mind at rest. Detection was then booked in for the next working day. Max was assigned to come and do the detection and he found the leak super quickly! Talked us through everything, really patient with all our questions, really transparent. He ordered the parts needed the same day and was back a few days later to fit our new water filter. Really polite and nothing was too much trouble. Again talked me through everything that he’d done and what was needed for the future. Helped us out too contacting the head office for the admin side of things and stayed with us until we had the emails we needed. Really pleased with the work completed and our water filter system is now working the best it ever had. Super super helpful, thank you Max!! Highly recommended

When I called to make the appointment the person I spoke to was very helpful.

On the day, the engineer arrived on time. He explained what he was going to do and kept me updated on what he was finding with respect to the leak track and trace. He was respectful and seemed knowledgeable.

While the guy who turned up was friendly enough, his 'hi-tech leak detection tools' consisted of an iPhone that ran out of juice 30 mins into the visit. The questions he asked were beyond farcical; have you overwatered your plants; has the cat knocked its bowl over; could it be coming from the next door neighbour's house, and more.

£200+ later and he drove off into the sunset. Head office equally feckless and ignored email after email from me. No point in emailing the MD either - he just ignores any correspondence.

The company I got in after Aspect (247 Leak Detection London) identified where the leak was (under a rug in plain sight) within 15 minutes. If only I'd gone to them first.

Jake came out at very short notice to address our drainage issue. He was extremely competent and professional. His work was done with very high quality and he kept the house as clean as he could, given the nature of the work. I’d recommend his work, and that of Aspect more generally (we’ve used their services a few times).

Experience carpenter , good work.

easy to deal with and fast responders

Hooks are moving not put up properly

Rob has been amazing - he has made me feel so positive. The roof required much needed maintenance and he has gone above and beyond. I have other issues with my property but he has made an incredible starting point for me to continue with. I cannot thank him enough. He does'nt just get five stars - he gets 10.

Aspect came out quickly as described, but then told me I needed a new boiler and quoted me £8k, £6k if I signed that day. I managed to arrange for a second plumber from a different company to come out, who fixed it in under 5 minutes.

When I complained to Aspect, they didn't want to know. Unclear whether the plumber was a rogue operator or not, but what was most disappointing was Apsect's dismissals of my complaint. The plumber lives on to rip off other Apsect customers.

We have had an ongoing damp problem in the house up the stairs and in the kitchen. Numerous 'specialists' have been in and carried out their investigative work and not found the cause of the problem, this has been very expensive up to this point and frustrating. Ali from Aspect came today and found the cause of the problem, he used a trace gas to pinpoint exactly where the leak is coming from so very happy with the outcome and we can finally get the problem fixed.

A friendly professional service- Talked us through what work was required and why - full cost disclosed upfront