AX Reviews 

Excellent service. Kept up to date via phone calls and email

This company was very helpful and kept me updated regularly about the progress of my car repairs.
I would definately recommend it.

Very Poor Experience – Poor Communication and Customer Service

My experience with AX Accident Management was extremely disappointing. I contacted them regarding what I believed to be a non-fault accident claim and provided witness details to support my case. However, less than 24 hours after having my vehicle, I was told that the claim was being treated as a fault claim, which I strongly disagreed with.

The communication throughout the process was confusing and stressful. I was contacted at a particularly inconvenient time while I was picking up children and was told that I was allegedly not insured and that the hire vehicle would not be authorised. A manager also stated that the hire would not be authorised, which left me questioning why the arrangements had been made in the first place if there were concerns about my eligibility.

I was also told that my own vehicle was unsafe to drive because the wing and bumper were slightly misaligned. This caused me considerable stress, especially when I was told I may not be covered to drive my own car. I later sought advice elsewhere and was told that, based on the condition of the vehicle and provided there were no issues with steering, lights, or other safety-related damage, it appeared suitable to drive.

I repeatedly asked for written confirmation that AX Accident Management would no longer be dealing with my claim. I was told that an email would be sent, but four days later I had still received nothing.

There was also confusion regarding the hire vehicle arrangements. AX Accident Management did not clearly inform my insurance company that they would no longer be dealing with the hire. I was left having to chase this myself and contact them again to make sure the situation was properly communicated to my insurer. This added even more unnecessary stress and confusion.

Overall, I found the service poorly managed, communication inconsistent, and the customer service unacceptable. The whole experience caused unnecessary stress at an already difficult time following an accident.

In my opinion, the company needs to improve staff training, communication, and the way customers are treated and kept informed. Based on my personal experience, I would not recommend AX Accident Management and would strongly encourage anyone considering an accident management company to research their options carefully before proceeding.

I had a great experience with AX as they took care of everything from start to finish so I didn't have to take any more time out of my day to sort out something that was not my fault. It felt smooth and easy throughout and they kept me updated without me having to chase or contact them as they were always one step ahead.

AX were very helpful and quick with sorting out my courtesy car,

Great communication along the way constantly updating and provided a very good hire vehicle to a similar spec to my car that was in the garage overall five stars thank you and we'll use again in the future if we were to ever need an accident management company

Excellent customer service, quick in solving out problems.

It’s good custom and service,

Car was dropped off nice and clean, suitable for myself. Two weeks is not long enough to buy another vehicle so it would be good if we could keep the courtesy car as long as we need it depending on each customers situation.

A great service the service handler explsined everything to me strp by strp during my clail....well done....

Excellent service - really efficient.

Lied and said they were organised my my car insurance.
Tricked me into using them

AX are fighting my car accident claim
They explained things in detail over the phone and guided me through all the steps,they kept me up to date by email and answered all my questions
They arranged a hire car for me which was delivered the same day as my car accident and when my insurance money came through I was given an extra week use of the hired car giving me time to find and buy a new car they then came and collected the hire car.
All in all a really good service

Getting in touch on how my car was progressing when being fixed.

Professional and efficient

Had great help and support from the AX team. The whole process was quick and easy. Great customer experience

Good punctual and friendly and car was excellent

Easy and trouble free