Novatech Reviews 

22,888
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, knowledgeable, and always ready to provide expert advice on computer components and technical specifications. People also deeply appreciate the fast shipping, noting that orders frequently arrive the next day while being securely and carefully packaged. Some reviewers were not happy with customer support experiences when dealing with faulty items, mentioning frustrating delays and disputes regarding product damage responsibility. A few consumers additionally encountered challenges concerning strict return policies for tried goods or unexpected courier mishaps during the delivery process.

What people talk about most

Product

Customers expressed great satisfaction regarding their purchases, highlighting that the items arrived on... See more

Service

Consumers find service to be positive, highlighting great assistance, helpful technical support, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrive... See more

Staff

Customers consistently note positive experiences with staff, frequently praising team members for providing... See more

Price

Clients share positive opinions on price, consistently noting that the products are well-priced, offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iv used Novatech for many years, they are my first go to supplier for any computer related equipment. To date I have never been let down or disappointed with my purchase's or their support. Iv just pu... See more

Company replied

Rated 5 out of 5 stars

My purchase was for a particular graphics card that I wanted, the stock showed one available and it was a great price so I ordered by phone. The assistance was great, the card delivered directly to th... See more

Company replied

Rated 5 out of 5 stars

I have bought several computers from Novatech - be they laptop or larger - they have always been good. Recently a desktop built by them 12 years ago gave problems, in view of age a new more modern ma... See more

Company replied

Rated 5 out of 5 stars

Used Novatech for about 10 years, everything I've had from them has been high quality, good value, lasted a long time. By far better performance for the cost over more well-recognised brands. Writing... See more

Company replied


Company details

  1. Computer & Accessories store
  2. also in
  3. Computer Shop
  4. Drives and storage service
  5. Gaming services

Written by the company

Novatech is one of the largest retailers of computer products in the UK and has over 30 years' experience in the industry. Novatech's catalogue is comprised of more than 20,000 high quality PC Components, Parts and Systems, including wide ranges of Gaming PCs, monitors (and more!). You can be sure that we have your every need covered, regardless of whether you want equipment to enhance your home, work or gaming computer use. Novatech is a Crown Commercial Service (CCS) supplier of Technology Products, meaning that thousands of government-funded organisations can now benefit from high-quality technology products, assembled and supported in the UK. Novatech is also proud to be ISO 9001 and 14001 certified, a Microsoft Partner, Gold OEM and Gold Desktop, as well as an NVIDIA Tesla Preferred Partner, Intel Technology Provider Platinum and VMWare Professional Solution Provider. Our on-site production line works incredibly hard to ensure that Novatech PC stocks are consistently high. If you need any help selecting the right products – or any other technical advice – help is always at hand thanks to our on-site live chat service, allowing you instant access to sales, customer services and technical support technicians in an instant. There are endless reasons to purchase your hardware, computer peripherals and PC components from Novatech.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(22,888)

248 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

My purchase was for a particular graphics card that I wanted, the stock showed one available and it was a great price so I ordered by phone. The assistance was great, the card delivered directly to the company I was using to service and upgrade my pc. It was delivered next day. I am extremely satisfied both with the card and novatechs customer service

22 October 2026
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Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

The where very rigorous in their…

The where very rigorous in their services and ensured I got the best buck for my money highly recommend

6 October 2026
Unprompted review
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Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Quality services

Quality services

29 October 2026
Unprompted review
Novatech logo

Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Very happy with service

I was unsure as to what item to order and the sales team rep was very helpful and reassuring

13 October 2026
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Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

It was very easy to get started

It was very easy to get started. Transfer of files off the my old Novatech was also very easy.

6 October 2026
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Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Good customer service

Very helpful advice with super-prompt service, thanks

13 October 2026
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Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 1 out of 5 stars

Warning to potential customers

Avoid this company like the plague! If you find you receive a faulty product they will claim that you have caused said damage and will then try to force even more money from you by telling you to purchase a replacement or pay for a potential repair (if possible.)
From my experience they informed me that I should buy a replacement, then they "generously" offered 10% off a new one and after being told that the product would unlikely be repairable told me that it could in fact be repaired but at a cost to me of £70.
So take this advice however you want but be warned this is not a company worth dealing with; do yourself a favour and make your purchase from one of their competitors as you will avoid a lot of stress and hassle!

13 October 2026
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Reply from Novatech

Thank you for sharing your feedback, and we’re sorry your experience wasn’t what you hoped for. Following our assessment, we found the damage was not covered under our warranty, and the options we offered were intended to give you a fair way forward. We understand this wasn’t the outcome you wanted, and we appreciate you taking the time to let us know how you felt.
Kind regards,

Rated 5 out of 5 stars

Support advisor Sam Cowell

Your support advisor Sam Cowell is an asset to your company, having listened to me and my needs for a complete upgrade to my old Win 10 System. After locating the parts need and sending me the list and prices, I had an issue with the DDR5 ram, it was not compatible with the Motherboard, but after a few phone calls and a visit to Novatech the board and some replacement RAM, the system is now working perfectly.

29 September 2026
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Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

It was easy to choose the graphics card…

It was easy to choose the graphics card I required and the web site is also easy to use. The purchase was delivered promptly
Excellent sevice

8 October 2026
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Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Great experience

Amazing price, all was very professional and straightforward. Recommend!

9 October 2026
Novatech logo

Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

First Rate Service

From the outset of placing the order of a new PC, the whole service was first rate. I needed to push back the proposed delivery date due to a clash with a short holiday - no problem. A small glitch during payment was quickly overcome by a phone call. Other questions I raised were very quickly answered.
When the PC arrived, it was relatively easy to set up (for a non technical person) although I did enlist a colleague for some transferring of files, folders and apps from the old PC, also from Novatech - 12 years old.
One happy customer.

7 October 2026
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Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Competitive prices quick delivery

I've ordered memory from them, quick delivery, good packaging and competive prices. Then 2 months later I placed another order for a super tower case, again quick delivery, competing price and item as expected. Would definitely reccoment and use again.

8 October 2026
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Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

I was disappointed that the showroom…

I was disappointed that the showroom has gone as it was a fantastic place to browse and shop.

But I turned up not realising that it had all gone on line, however I was helped. The service was great and a small issue developed a few weeks later but a phone call and I was back up and running

30 September 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

good service

good service, no hassles

12 October 2026
Unprompted review
Novatech logo

Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Received product quickly

Received product quickly - nicely packaged.

5 October 2026
Novatech logo

Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Best product at reasonable cost best…

Best product at reasonable cost best utilisation of money

6 October 2026
Unprompted review
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Good service

Easy to use web site and next day delivery. A very good service.

18 September 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

8TB ON WINDOWS 7.

The item arrived when it was promised and in good condition.
I had a probably with it at first as I wished to use it on Windows 7 (not connected to the internet).
I received help from one of your technical people and after a couple of false starts the item was formatted and worked well later on a 36 hour back up download.

John Pigott

17 September 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

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