Iv used Novatech for many years, they are my first go to supplier for any computer related equipment. To date I have never been let down or disappointed with my purchase's or their support. Iv just pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Novatech is one of the largest retailers of computer products in the UK and has over 30 years' experience in the industry. Novatech's catalogue is comprised of more than 20,000 high quality PC Components, Parts and Systems, including wide ranges of Gaming PCs, monitors (and more!). You can be sure that we have your every need covered, regardless of whether you want equipment to enhance your home, work or gaming computer use. Novatech is a Crown Commercial Service (CCS) supplier of Technology Products, meaning that thousands of government-funded organisations can now benefit from high-quality technology products, assembled and supported in the UK. Novatech is also proud to be ISO 9001 and 14001 certified, a Microsoft Partner, Gold OEM and Gold Desktop, as well as an NVIDIA Tesla Preferred Partner, Intel Technology Provider Platinum and VMWare Professional Solution Provider. Our on-site production line works incredibly hard to ensure that Novatech PC stocks are consistently high. If you need any help selecting the right products – or any other technical advice – help is always at hand thanks to our on-site live chat service, allowing you instant access to sales, customer services and technical support technicians in an instant. There are endless reasons to purchase your hardware, computer peripherals and PC components from Novatech.
Harbour House, Hamilton Road, PO6 4PU, Portsmouth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My purchase was for a particular graphics card that I wanted, the stock showed one available and it was a great price so I ordered by phone. The assistance was great, the card delivered directly to the company I was using to service and upgrade my pc. It was delivered next day. I am extremely satisfied both with the card and novatechs customer service
Reply from Novatech
The where very rigorous in their services and ensured I got the best buck for my money highly recommend
Reply from Novatech
I was unsure as to what item to order and the sales team rep was very helpful and reassuring
Reply from Novatech
It was very easy to get started. Transfer of files off the my old Novatech was also very easy.
Reply from Novatech
Reply from Novatech
Avoid this company like the plague! If you find you receive a faulty product they will claim that you have caused said damage and will then try to force even more money from you by telling you to purchase a replacement or pay for a potential repair (if possible.)
From my experience they informed me that I should buy a replacement, then they "generously" offered 10% off a new one and after being told that the product would unlikely be repairable told me that it could in fact be repaired but at a cost to me of £70.
So take this advice however you want but be warned this is not a company worth dealing with; do yourself a favour and make your purchase from one of their competitors as you will avoid a lot of stress and hassle!
Reply from Novatech
Components delivered very rapidly and well packed.
Reply from Novatech
Your support advisor Sam Cowell is an asset to your company, having listened to me and my needs for a complete upgrade to my old Win 10 System. After locating the parts need and sending me the list and prices, I had an issue with the DDR5 ram, it was not compatible with the Motherboard, but after a few phone calls and a visit to Novatech the board and some replacement RAM, the system is now working perfectly.
Reply from Novatech
It was easy to choose the graphics card I required and the web site is also easy to use. The purchase was delivered promptly
Excellent sevice
Reply from Novatech
Amazing price, all was very professional and straightforward. Recommend!
Reply from Novatech
From the outset of placing the order of a new PC, the whole service was first rate. I needed to push back the proposed delivery date due to a clash with a short holiday - no problem. A small glitch during payment was quickly overcome by a phone call. Other questions I raised were very quickly answered.
When the PC arrived, it was relatively easy to set up (for a non technical person) although I did enlist a colleague for some transferring of files, folders and apps from the old PC, also from Novatech - 12 years old.
One happy customer.
Reply from Novatech
I've ordered memory from them, quick delivery, good packaging and competive prices. Then 2 months later I placed another order for a super tower case, again quick delivery, competing price and item as expected. Would definitely reccoment and use again.
Reply from Novatech
I was disappointed that the showroom has gone as it was a fantastic place to browse and shop.
But I turned up not realising that it had all gone on line, however I was helped. The service was great and a small issue developed a few weeks later but a phone call and I was back up and running
Reply from Novatech
Reply from Novatech
Best product at reasonable cost best utilisation of money
Reply from Novatech
Reply from Novatech
The item arrived when it was promised and in good condition.
I had a probably with it at first as I wished to use it on Windows 7 (not connected to the internet).
I received help from one of your technical people and after a couple of false starts the item was formatted and worked well later on a 36 hour back up download.
John Pigott
Reply from Novatech
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.