Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the efficient and friendly support they receive, with many mentioning specific instances where their issues were resolved quickly and effectively. People value the personalized attention and the feeling that the company genuinely cares about their needs. Consumers are also pleased with the technology offered, including the quality and performance of the products. Reviewers highlight the competitive pricing and the ease of ordering and delivery. The promptness of the delivery service is frequently mentioned, with many customers receiving their orders earlier than expected. Overall, individuals express high satisfaction with the entire purchasing process, from initial consultation to after-sales support.

Based on these reviews

Rated 5 out of 5 stars
Verified

Sent a motherboard bundle by for repair as it didn't work. Ho Hum, I made mistake and it worked fine. Michael tested the board etc and found all worked perfectly. So bought a case and power su... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the best computer store near Portsmouth, with a huge range and reasonable prices. I needed a new PC with Windows 11, ordered online and collected from the store a couple of hours later. They t... See more

Company replied

Rated 5 out of 5 stars
Verified

I received a prompt reply to my query and a suggested solution. Unfortunately it didn't solve the problem but subsequent suggestions from you and perseverance by me solved my signal problem followin... See more

Company replied

Rated 5 out of 5 stars
Verified

The best tech company I have ever bought from; laptop/towers brillliant - no bloatware and amazing prices. Customer services are helpful and knowledgeable. Anything less than 5 stars from 'Reviewers'... See more

Company replied

Rated 5 out of 5 stars
Verified

I have dealt with Novatech for many years buying both pre made PCs and computer parts from them. Their service has always been prompt and excellent even in the rare occasions I have had to RMA a compo... See more

Company replied

Rated 5 out of 5 stars
Verified

System was built quickly, delivered ahead of schedule and worked perfectly from the moment it was turned on. Very happy with them and would definitely recommend, especially as they don't fill your PC... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the second monitor from Novatech and as the 1st one, is just the job for my dual screen purposes. Delivery was on time. Sales were very helpful as their payment site had problems, making the p... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a pre-built gaming laptop a few years ago and still going strong. Decided to upgrade recently to a pre-built gaming PC. Fantastic service, quick and easy delivery and nothing but a smooth pr... See more

Company replied

Rated 5 out of 5 stars
Verified

had lots of help from staff had list staff member pointed out that some of list would not work with each other got ddr 4 two sticks of ram. 1 sockit am4 cpu. tuff asus motherboard. amd sockit am4 cpu,... See more

Company replied

Rated 5 out of 5 stars
Verified

Friendly helpful Staff, product ready in stated time frame. Also my partner purchased a computer from Novatech a month later and and experienced the same. Would not hesitate to recommend to others.

Company replied

Rated 5 out of 5 stars

Novatech is a British company that is good to deal with for anyone looking for a new computer or related equipment. The staff are friendly, knowledgeable, intelligent and extremely helpful to customer... See more

Company replied

Rated 5 out of 5 stars
Verified

I use these guys every time I need something. Extensive stocks and excellent service. In the past I've had a faulty item and their aftersales is great too. Definitely recommend.

Company replied

Rated 5 out of 5 stars
Verified

It was a pleasure talking to someone who was very helpful and knew exactly what I needed and even suggested alternatives to cut down the order time. The cost and delivery was exceptionally good valu... See more

Company replied

Rated 5 out of 5 stars
Redirected

I needed a mini PC to use as a On demand TV & YouTube streaming box, I did some research & settled on the nSpire mini B12 sold by Novatech. I phoned them up & spoke to Marie in sales who was very help... See more

Rated 5 out of 5 stars
Verified

Good customer service and staff that listens to your requirements and suggest suitable solutions. Multiple systems purchased and very happy with all of them.

Company replied

Rated 5 out of 5 stars
Verified

I've been buying from Novatech for many years, usually from either the shop near Portsmouth or in Reading. This time I used the online shop and everything I ordered arrived quickly and well packed. Ma... See more

Company replied

Rated 5 out of 5 stars
Verified

Didn’t have to wait long on the phone for some helpful technical assistance pre-purchase. Ordered a mini pc and picked it up a couple of hours later. Very efficient.

Company replied

Rated 5 out of 5 stars
Verified

Got exactly what I ordered, it worked perfectly from day 1 without any complications, so glad I chose novatech

Company replied

Rated 3 out of 5 stars
Verified

Used Novatech to purchase my ProxMox subscription since Proxmox no longer sell direct to UK. This is because Proxmox don't want to handle VAT since UK Brexit deal. Despite paying immediately, it to... See more

Company replied

Rated 5 out of 5 stars

When i called to get some advice about what pc i needed to complete my workflow i spoke to Dan in sales, HE LISTERNED and helped me workout what i needed exactly and didn't try to sell me anything i... See more

Company replied

Rated 5 out of 5 stars
Verified

I knew I had to replace my relic of a computer and just popped in on the off-chance, the person who served me was a great help in choosing what I wanted. Happy with my purchase too

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service, from the choosing of my new PC with the nicely specced models to meet all needs and very easy to change any spec if you wanted to. I chose the Reign Quake model which had the exact... See more

Company replied

Rated 3 out of 5 stars
Verified

The pre-installed OS was corrupted which lost me 2 hours of work time resolving. When I spoke to support, they suggested a USB install, but didn't inform me about the bitlocker requirement for windows... See more

Rated 5 out of 5 stars
Verified

This is about the 5th CPU/ MOBO/ RAM combination I have bought from Novatech to upgrade my PCs and they have all worked great. I bought a whole computer about 7 years ago and it arrived with a crack... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used novatech in the past and had no hesitation in using them again. Excellent service and value for money.

Company replied

Rated 5 out of 5 stars
Redirected

With the impending end of W10 Support, I was of course motivated to replace my Elderly i5 Tower, so opted for a Mini-PC. Loving so far. Why Novatech ? I bought my old PC from them, 12 years ago. If I... See more

Company replied

Rated 5 out of 5 stars
Verified

I received excellent service. Relaxed, informative, helpful, flexible. The order to pickup time was quick. The item has performed well.

Company replied

Rated 5 out of 5 stars
Verified

I have bought and had repairs carried out over many years. My sons PC was playing up I had swapped the DVI lead it didn’t work. Swapped to another PC that didn’t work but because the screen was blac... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Novatech for my computer needs for a number of years. I have always had a good service from them. Just recently I had an issue with a motherboard, but that was resolved under warranty and... See more

Company replied

Rated 5 out of 5 stars

Needed to order a new GPU and given general limited availability and wide price variation I was pleased to see Novatech had the GPU I needed competitively priced. I had an issue that I was go... See more

Company replied

Rated 5 out of 5 stars
Verified

The product was delivered a day earlier than expected and was exactly as advertised with all of the information I needed to install presenter in an straightforward way.

Company replied

Rated 5 out of 5 stars
Verified

Fuss free professional service. Good quality kit supplied and delivered very quickly

Company replied

Rated 5 out of 5 stars
Verified

Always helpful with advice and good value for money. My go-to location for anything computer-related.

Company replied

Rated 5 out of 5 stars
Verified

Straightforward and efficient. Everything well packed and does what it says on the tin!

Company replied

Rated 5 out of 5 stars
Verified

Helped to install and setup my new PC after I had struggled to. Would thoroughly recommend. Thanks guys!

Company replied

Rated 5 out of 5 stars
Verified

Having explained what I wanted it was with me, up and running in a dew days.

Company replied

Rated 5 out of 5 stars
Verified

Really easy to order on line and collect from the Store. Items ordered were waiting. Staff easy to deal with and helpful

Company replied

Rated 5 out of 5 stars
Verified

Very helpful advice was given concerning the product I was interested in, together with full information about its capabilities.An efficient sales and after sales service is provided particularly conc... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to choose item, quick delivery easy to use website

Company replied

We perform checks on reviews


Company details

  1. #27 of 95 best companies in Computer & Accessories store
  2. #25 of 83 best companies in Computer Shop
  3. #6 of 10 best companies in Drives and storage service
  4. #47 of 164 best companies in Gaming services

Written by the company

Novatech is one of the largest retailers of computer products in the UK and has over 30 years' experience in the industry. Novatech's catalogue is comprised of more than 20,000 high quality PC Components, Parts and Systems, including wide ranges of Gaming PCs, monitors (and more!). You can be sure that we have your every need covered, regardless of whether you want equipment to enhance your home, work or gaming computer use. Novatech is a Crown Commercial Service (CCS) supplier of Technology Products, meaning that thousands of government-funded organisations can now benefit from high-quality technology products, assembled and supported in the UK. Novatech is also proud to be ISO 9001 and 14001 certified, a Microsoft Partner, Gold OEM and Gold Desktop, as well as an NVIDIA Tesla Preferred Partner, Intel Technology Provider Platinum and VMWare Professional Solution Provider. Our on-site production line works incredibly hard to ensure that Novatech PC stocks are consistently high. If you need any help selecting the right products – or any other technical advice – help is always at hand thanks to our on-site live chat service, allowing you instant access to sales, customer services and technical support technicians in an instant. There are endless reasons to purchase your hardware, computer peripherals and PC components from Novatech.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

I bought a bonnet Seal some months ago…

I bought a bonnet Seal some months ago and only recently found when trying to fit it. It didn’t really suit. My application heritage were very understanding and agreed to accept it as a return. The alternative one I bought suits my requirements much better. I’m very pleased with that response.I’m

15 October 2025
Rated 5 out of 5 stars
Verified

GPU 5060Ti RTX

The NVIDIA GeForce RTX 5060 Ti is a mid-range desktop graphics card based on the Blackwell architecture.
* CUDA Cores: 4,608
* Memory: 16 GB GDDR7
* Memory Bus: 128-bit
* Memory Speed (Effective): 28 Gbps (448 GB/s bandwidth)
* Boost Clock: Around 2572 MHz (varies by board partner/model)
* TDP (Total Graphics Power): 180W
* Ray Tracing Cores: 36 (4th Gen)
* Tensor Cores (AI): 144 (5th Gen)
Novatech provided the NVIDIA Asus card on request ,trouble free purchase and is running within my Novatech built corsair Ryzen rig. The card is by no means mid, providing post 150fps on ultra settings in Battlefield six. Whilst running 4K desktop and streaming service.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

There was actually a slight mistake…

There was actually a slight mistake with my custom PC order. The reason I'm giving 5 stars is due to how things were sorted out: it was fast, polite, honest and even meant I got a little bit of money back. These people have been around for a long time, and there's a reason for that.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 4 out of 5 stars
Verified

Reliable company with knowledgeable staff.

Reliable information on ordering and correct delivery. However, only four stars because delivey was a dayolate.

9 September 2025
Novatech logo

Reply from Novatech

Thanks for taking the time to leave us a review. We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

The Ultimate Expetience

My first port of call having used before. Excellent service from beginning to end. No hard sell just accurate information. Actually listened to what I required and advised accordingly. Would use again without hesitation

22 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

Absolutely excellent product

Absolutely excellent product, completely surpassed my expectations and the customer service was good.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

easy ordering ,quick response

easy ordering ,quick response, product as stated.Icould'nt wish for a better experience!

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

Packaged well

Packaged well, Fast Delivery, Great service, No problems.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 4 out of 5 stars
Verified

DIY PC computer build

Been using Novatech for my DIY computer builds for a long time..i always phone to make sure what im buying are compatible. ..and as always...helpful in any queries that i may have.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for taking the time to leave us a review. We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

good supplier.

straightforward purchase of computer cables, delivered within promised time frame; no problems.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

Always a great service and price from…

Always a great service and price from this company

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

The process of applying for the direct…

The process of applying for the direct debits was really smooth and had fully complete on the day,
The pc arrived completely protected and had no issues
I am thoroughly happy with its arrival

18 September 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

great

very pleased just right.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 4 out of 5 stars
Verified

I had problems with a new pc I bought…

I had problems with a new pc I bought from you but I had it replaced quickly.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for taking the time to leave us a review. We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

Good service

Excellent service easy to use web sight and good delivery service highly recommend. Good range of products

15 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars
Verified

The computer we ordered was delivered…

The computer we ordered was delivered as promised to the spec we requested, and so far it all works very well

21 October 2025
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 4 out of 5 stars
Verified

Been using Novatech for 25 Plus years!

I have been a Novatech customer for over 25 years Plus. In the last few years Novatech has has to review its retail and stock levels to compete with other companies, however one time they used to keep a broad range of items in-stock, but these days only selected items are kept in-stock, other items have to be order but are usually are available with 2 or 3 days. Pricing, availability when comparing to other online computer traders. One has to consider that stock levels and what is available ties up cash flow, so even with a reduced stocking policy and ordering Novatech still represents a good company to do business with. I always look at Novatech first before ordering from other big on Line stores, as Novatech is local to me.

15 October 2025
Novatech logo

Reply from Novatech

Thanks for taking the time to leave us a review. We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look