Peninsula UK Reviews 

23,220
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,929 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions supportive and clear. People frequently highlight the excellent service and advice received, often noting the personalized and supportive approach that made situations manageable. The overall experience is frequently described as efficient and stress-free, with many appreciating the clear explanations and guidance provided. Reviewers also noted quick response times and a smooth user experience, often finding processes seamless and easy to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism, knowledge,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the clear guidance and... See more

Service

Consumers find service to be positive, with many reviewers highly recommending it for its dependability,... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and efficient... See more

User experience

People report positive experiences with user experience, finding the process smooth, easy, and painless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our annual Health & Safety review from Peninsula today carried out by Godson Okpidu. We found Godson very informative and learnt so much from his visit. He was polite and courteous throughout... See more

Company replied

Rated 5 out of 5 stars

Robyn Tyrrell listened patiently and even called me back when interrupted by my door bell. She did not rush me. After telling her about our work place HR issues she offered sound advice, including oth... See more

Company replied

Rated 5 out of 5 stars

Spoke to Amun today. Very helpful especially when the team meeting failed after a few minutes. Once reconnected we discussed all our updates including our address and new laws. Thank you for your help... See more

Company replied

Rated 5 out of 5 stars

I've had an account with the team for a while, never needed to use it but when I did unexpectedly I had such an amazing support by a very knowledgeable team at every step of the way. Catalina answered... See more

Company replied


Company details

  1. #4 of 14 best companies in Human Resource Consulting
  2. #1 of 31 best companies in Business and IT Consulting agency
  3. #2 of 13 best companies in Employment consultant
  4. #13 of 156 best companies in Legal Services
  5. #2 of 16 best companies in Occupational Safety and Health

Written by the company

Since 1983 Peninsula has been providing professional services to small businesses across the UK. We started small ourselves, just a few people in a room. So, although we've grown over the years, our values remain the same. We know what small businesses need because we are still a small business at heart. Today our services go beyond employment and HR to cover health and safety management, insurance, employee well-being, and much more besides. Whatever we do, the service is always provided by a handpicked team of experts, so you can be sure you're getting the best. We have expanded to provide these services to small businesses in Ireland, Australia, New Zealand and Canada meaning that more people are protected by Peninsula. HR Outsourcing Services Health & Safety Services Free Guides and Downloads! Peninsula BrAInbox Celebrate our 40TH Anniversary with a 1 year Free service give away!


Contact info

4.9

Excellent

TrustScore 5 out of 5

23k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(23,220)

2,880 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have always held Peninsula in high…

I have always held Peninsula in high regard until my recent experience with Jennifer Kwiatkowski. I was dealing with a particularly stressful and complex employment matter and, unfortunately, the advice I received from Jennifer was inaccurate and unhelpful. As a result, I completely lost confidence and felt ready to give up on the case.

Fortunately, I decided to seek a second opinion and spoke with Margaret Walton. Margaret handled the matter with professionalism, competence, and clarity. She provided practical, accurate advice that enabled me to resolve the case quickly and straightforwardly.

Based on my experience, I would have no hesitation in contacting Margaret again for employment advice. However, I would not choose to deal with Jennifer in the future, as I felt the level of service I received did not reflect the professional standard I expect as a paying client.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Peninsula for HR advice…

Would recommend Peninsula for HR advice - it is nice to speak with the same consultant all the time as it helps continuity and helps build up a rapport and get used to way we work - I have worked on a few cases now with Tinashe Dube some of which have been challenging but we have got through them - thanks for your help Tinashe

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Marc helped us with our tribunal case he was excellent and helped us win our case, i would definetly recommend Peninsula for all your HR needs for small business.

22 July 2026
Unprompted review
Rated 2 out of 5 stars

Be very careful before signing long agreements

I'm a 8 months into a 5 year contract, and to be honest, wish I never signed up. Think carefully before signing up - as I don't believe it to be great value for money. You could get the majority of the services from a local HSE and employment consultant, for a one-off fee.
Secondly, and the main reason for this review, is that you will be pestered with telephone calls attempting to upsell additional services, numerous times, despite already paying over the odds for very little.
For example, I received a call from 01615240059 this morning of which I didn't answer. This was promptly followed up less than a minute later with a call from a mobile number (07476956177), of which I answered, from a very pushy and poorly mannered telephone salesman from Peninsula. He simply did not take no for an answer, then hung up after asking him to remove me from their system.
Think very carefully before signing a long agreement folks, and don't be hooked by their reduced price offer for signing up for 5 years.
All you'll get is a once yearly visit from an HSE inspector, and a load of contracts and paperwork as a one off. In my opinion, it represents very poor value. But that's my error in judgement for signing up - i'm just sharing my opinion and experience.
The staff in general (non sales) that I've dealt with are very pleasant.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive support

Great service, team member very helpful and easy to ask questions
Tina Arnold was knowledgeable approachable and took time to explained everything clearly.
professional, knowledgeable and through with clear advice.
thankyou

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

After a few false starts with Peninsula, Harriet Armstrong picked up my case and went above and beyond in her efforts to help us. I was having tremendous trouble with one case, she sorted it out in minutes. Overall her service was excellent.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Hugo made the whole process so easy and…

Hugo made the whole process so easy and he was so patient with us.
He explained everything he told us about and organised everything we need to do.
I'm looking forward to the new system we have signed up for and our continued working with Peninsula UK.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Supported!

Robbie was very pleasant and knowledgeable.
Have just joined with Peninsula and so far have appreciated the support and checkups

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Within 10 minutes I realised that this…

Within 10 minutes I realised that this organisation was simply a life saver. Professional,enthusiastic, empathic and objective. What more could you ask for? Within 2 hours an action plan had been activated and a massive weight had been removed from my shoulders. Thank you so much.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

very helpful and understood

We for once had a very detailed and friendly H&S audit, were Shaun Morris took the time to refresh our management system and explain fully bright safe and risk assessments etc. he was easy to approach and explained things carefully and well understood.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Leo Kelly has provided diligent advice…

Leo Kelly has provided diligent advice on multiple topics we have had happening in house and has been keen to keep me in the loop and follow up as required. He has planned calls with me around my holiday as well which has been extremely helpful. His advice is very good and helps us resolve issues fairly for both ourselves and the employees. I am very pleased with the service Leo has been providing us as a company.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Ruby was fantastic to deal with

Ruby was fantastic to deal with, super helpful, quick to respond, and just really friendly throughout. She clearly knows her stuff and made everything easy. Couldn't have asked for a better service. Brilliant, honestly!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience working with Dean Vickress during our online HR Documentation Follow-up meeting.

Dean was professional, friendly, and approachable throughout the meeting. He explained everything clearly, provided helpful guidance, and ensured all of our questions were answered, making the session both informative and easy to follow.

Communication by email has also been excellent. Responses have been prompt, clear, and productive, making the entire process efficient and straightforward.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great first visit

Shaun was patient and understanding given that I am a new manager. Answered all my questions and supported my learning.

22 July 2026
Unprompted review

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