Medivet  Reviews 

17,791
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,612 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the reception staff and veterinarians are exceptionally friendly, caring, and professional when handling anxious pets during routine or emergency visits. Customers truly appreciate the thorough health examinations, prompt emergency scheduling, and clear, reassuring explanations provided by the team throughout their entire experience. Some reviewers were not happy with the high prices, noting significant cost increases for monthly treatments and expensive prescription medications when compared to online options. A few other people also felt that certain administrative fees and charges were completely unexpected, unadvertised, and difficult to understand when final bills were ultimately issued.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Service

Customers consistently note positive experiences with service, highlighting that the staff are very friendly,... See more

Customer service

Clients share positive opinions on customer service, praising the friendly staff and prompt attention during... See more

Price

People report negative experiences with price, expressing widespread dissatisfaction over high treatment... See more

Product

Customers had ambiguous experiences with product, noting both helpful items and high costs. Some reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient with excellent friendly staff. Good knowledge about our two 8 year old Rabbits which have always been cared for by this practice. Victoria Woods provided us with common sense advice reg... See more

Rated 5 out of 5 stars

Very warm and welcoming reception staff. Nurse was very reassuring to my spaniel puppy, who had been attacked by another dog earlier in the day. The vet was also very good with Joey and there was no... See more

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

We brought our 2 dogs for a planned castration. To very different dogs with 2 very different personalities but who adore each other. The staff looked after them extremely well giving one to one care a... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(17,791)

2,448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dog was not well and my vet was not…

My dog was not well and my vet was not open. We booked a same day appointment with medivets richmond and I cannot praise them enough. They were all kind, caring and made sure that both my dog and owners were well informed and made to feel at ease.
Great care and we left feeling reassured about the care and treatment.
Morgans feeling alot better today, thank you all.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience

All of the staff were amazing with George, our cockapoo! Kind, friendly and understanding. The vet was especially professional and helpful, giving advice for our aging dog.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, the vet was thorough and explained everything to us. Reassured us too. Also gave us options for treatment.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Casey was spoilt as usual 🫶

Casey and I were greeted with warm and friendly staff from the minute we entered Medivet Alloa. The vet Megan was absoluetely amazing with Casey and gave her plenty compliments and some dreamies too! Which she loved! She was so gentle and calm with her too. Casey is usually scared of coming out of her carrier and Megan was so patient with her. LOVE Medivet and will continue to trust you all with Casey and will also continue to recommend to everyone!! 🫶🫶

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

My dog was going for his health check, he has allergies The nurse can't prescribe, but the skin vet heard us talking and saw my dog straight away, otherwise I would had have to wait two weeks for an appointment. The nurse and skin specialist are so friendly, absolutely brilliant. I also have pet plan, so that saves me alot of money.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service as always

Great service as always. Lovely staff, friendly and professional. Seen on time, great information from Alex the Vet, and and more than happy with the service overall.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My cats have been patients at the…

My cats have been patients at the veterinary surgery for over 20 years. I took Jerry in who is 15 years old and had stopped eating and losing weight the vet we saw was very thorough and booked Jerry in for investigations and I feel confident we will find out what is wrong with him. 🙏🏻

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Staff are friendly

Staff are friendly, always welcoming, vets knowledgeable and helpful. They treat Billy with kindness. Highly recommended Avian vet. Have used for a number of years.

4 September 2026
Unprompted review

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