Mastertools.nl Reviews 

Great tool shop, good prices, fast service, and a wide selection. Highly recommended!

Ik ben een doe-het-zelver die voor een concreet, gepland project (dakwerk aan mijn camper) bewust voor Festool-gereedschap via Mastertools heeft gekozen, geen impulsaankoop, een doordachte bestelling met stofzuiger, schuurmachines en bijpassende accessoires. Precies het soort klant dat een winkel graag wil hebben.

Van de drie pakketten die in hetzelfde bezorgvenster zouden komen, kwamen er twee gewoon aan. Het derde, de stofzuiger zelf, het middelpunt van mijn hele planning, niet. Bij DHL stond hij als "bezorgd", terwijl hij simpelweg nog op het sorteercentrum lag. Niemand had dat zelf opgemerkt of gemeld, ik moest het zelf uitzoeken.

Toen ik daarna hulp zocht, liep ik tegen een muur op. Telefonisch onbereikbaar door een storing, al vanaf het moment dat ik bestelde. Mail: geen reactie. WhatsApp: geen reactie. Op een dag dat ik eindelijk iemand aan de lijn kreeg, werd me een terugbelactie beloofd die nooit kwam, en een uur later was de lijn alwéér plat.

Toen er na dagen eindelijk een reactie kwam, ging die vooral over onderbezetting bij hen, en het vriendelijke verzoek om niet te veel te mailen. Niet over een oplossing. Niet over een concrete leverdatum. Ik moest zelf net zo lang aandringen tot er tenminste actie kwam.

Het resultaat: ik stond op de dag dat ik moest beginnen zonder het gereedschap waar mijn hele planning op gebaseerd was, met alleen vage beloftes en geen enkel concreet antwoord op wanneer het wél zou komen.

De producten zelf zijn goed, dat is niet het probleem. Het probleem is dat wanneer er iets misgaat, je als klant volledig aan je lot wordt overgelaten. Voor een bedrijf dat vertrouwt op klanten die grote, doordachte aankopen doen, is dit ver onder de maat.

Tot op heden nog steeds geen stofzuiger!

I'm a DIY hobbyist who chose Festool tools through Mastertools for a specific, planned project (roof work on my camper), not an impulse buy, a carefully considered order including a vacuum, sanders, and matching accessories. Exactly the kind of customer a shop should want to keep.

Of the three packages scheduled to arrive in the same delivery window, two showed up fine. The third, the vacuum itself, the whole point of my planning, didn't. DHL's tracking showed it as "delivered," while it was in fact still sitting at the sorting center. Nobody had flagged this themselves, I had to figure it out on my own.

When I then tried to get help, I hit a wall. Unreachable by phone due to an outage, from the moment I placed the order onward. Email: no response. WhatsApp: no response. On the one day I finally got someone on the phone, I was promised a callback that never came, and an hour later the line was down again.

When a reply finally came after days, it mostly explained their understaffing and politely asked me to stop sending so many messages. Not a solution. Not a concrete delivery date. I had to keep pushing just to get any movement at all.

The result: on the day I was supposed to start, I had none of the tools my entire plan depended on, just vague promises and no real answer on when it would actually arrive.

The products themselves are fine, that's not the issue. The issue is that the moment something goes wrong, you're completely left to fend for yourself as a customer. For a company that relies on customers making large, considered purchases, this falls well short.

Terrible delivery service. I placed an order and paid for everything upfront. Only part of the order was delivered; the rest hasn't arrived, and it’s been over 12 days. The managers aren't responding. I’m losing clients and orders because of this.

I placed an order and paid for everything upfront; ten days have passed, yet they’ve only delivered part of it, and there’s no word on when the rest will arrive. I’m losing orders because of this...

I'm very happy with my purchase. Delivery time was under 24 hours.

Perfect, easy to order and good services

Fast delivery

Im happy with the quality

Perfect , Perfect

Good price and quality

The packaging was already open and the tools were scratched and were placed in a hard case that is not from the models that I've ordered.
So the tools just do not fit in the provided case...

Besides that there was only 1 end tip from the screwdriver included, that it was not fron Makita, and this is why it's falling apart when try to use.

Also the 1 tool had the battery attached and the other not both batteries fully discharged. Both of the tools had their clips attached and in a the manual was also damaged.
Jot sure if these tools were used or not.

I regret about this purchase from this store, unfortunately I can't attach any photos here.

Just sent an email to you Customer Service mailbox by including photos.
Please check and keep me posted.

Nice experience in both ordering and delivery of the products. No problems at all! Thank you

professional service, on-time delivery, website worth recommending 🙂🙂

Hello, I have spent over 2.5k € in this store. I placed the order about 1.5/2 months ago. I still haven't received everything. This is the last time I ordered something from this store. I do not recommend it!!

I am extremely disappointed with Mastertools.nl. I purchased an expensive, high-precision spirit level that arrived defective—the vial bubbles were completely off and a plastic inlay was detached.

After being instructed by customer service to return it, I had to handle the logistics myself via DHL because PostNL would not accept the oversized package. The package was confirmed delivered to Mastertools' return address all the way back in November 2025.

Since then, dealing with their support has been a nightmare:

Radio Silence: They completely cut off communication on an active support ticket twice. I had to send emails in January, March, and May just to get ignored.

Zero Accountability: In January, they admitted they "did not see" my previous emails. After I immediately re-sent all 13 attachments—including spotless documentation, DHL tracking confirmation, photos, and receipts—they went completely silent again.

No Refund: It has been over six months, and I have received absolutely no refund for the faulty tool or the return shipping fees I had to pay out of pocket.

The amount of time and energy I have been forced to waste on this matter is completely unacceptable. My time is valuable. Honestly, if I had simply thrown the broken tool away and spent these hours working instead, I would be multiple times better off financially right now than I will be if I ever actually receive this refund.

I have been incredibly patient, but Ghosting a customer who provided flawless proof of delivery is unacceptable. Avoid this shop if you expect any form of reliable aftersales support.

I bought equipment from this company and I am a very satisfied customer

Great shop. Pro tools. Quick delivery.

I recommend this store because the people who work there are very helpful and will help you with any request.

I find Mastertools to be very professional. Good prices and prompt delivery. I am happy to shop at Mastertools and will continue to do so. Highly recommended