Toolnation.nl Reviews 

I still have not received my order of milwaukee starter pack packout drawers after ordering in September it is now November and no sign.
My order number is #18000028771
I have received no customer service and I can only hope my order comes

Stop using UPS as courier. UPS does a horrible job.

SCAMMERS!! Stay away from this company. I ordered 2 items and after a huge delay I received only 1. I emailed asking about delivery and never got any response. Eventually I got a package and only 1 item out of 2. Nothing about 2nd item absolutely. Absolute scammers.

I have given the one ⭐ as it was the only way to get to the next stage. On the 22nd & 23rd September I ordered two expensive products from the Toolnation website. Towards the end of September, having received no delivery information I contacted their customer service, only to be told that there was a delay and that they would advise me of any updates. I heard nothing back and they only responded when I again contacted them. Eventually I cancelled my 2 orders and was informed that they had actually cancelled them on the 8th October and I would be refunded my money which they have had since 22nd & 23rd September. Today is the 22nd October and I still have not received my refund. This is absolutely unacceptable. I have emailed them again on the 20th and they have not had the decency nor the professionalism to respond back. I am disappointed, angry and frustrated and I will not be dealing with this company again.

My order never arrived, customer service doesn't exist, you cannot call and speak to anyone. Website is designed in a way its virtually impossible to resolve any issue. Consumer watch dog should close this site and company. As far as im concerned I was scammed.

I purchased from this company some years ago expensive tools. Everything was delivered fast and I was very happy. This was the reason why this time I did not read these reviews. I made an order on 10 of October. Luckily small and cheap part. Claimed Delivery time was 1-3 days. Since then nothing. No replies for any contact forms or emails. As I understand they are most probably in the insolvency process and trick the customers or just take the money and don’t care at all. Please be careful!! Don’t buy from this shop. This is scam! Share information for your friends and colleagues!!
My order Number is 9000280679
Update 4Nov. - they contacted me just confirm that they tricked me and are not going to send my goods in the nearest future. Have some words but will not say them. They understand I belive. Don't buy from these people!!! For sure they are on the Highway to insolvency.

I don't like leaving bad reviews because I understand there are underlying issues but I have been exceptionally patient on this and I bought just under €1400 worth of tools off these gangsters on the 18th of August. It's now October 13th and I have received 400€ worth of tools and told there are delays from the factory. They have pushed out delivery by 2 week intervals 3 times and have stopped responding to my emails. I'm €1000 down and really pissed off. This is the worst service I have ever received. I have escalated to PayPal. Don't risk your hard earned cash to save a couple of hundred it's not worth it with these gangsters.
You shouldn't advertise equipment you can't guarantee to ship within 14 days. You breach the trust customers put in you when you do this.I will never use you again unfortunately because I just can't trust you. I can't and won't recommend using you. I received a very vague refund email this morning but I'm still none the wiser as to when I will receive this. I will leave it in PayPal's hands at this stage.I can't take any promises you make seriously.

Extremely Poor Service – Highly Disappointing Experience

I placed my order on 27th September, and even after all these days, the item has still not been shipped. I have sent multiple emails and made several phone calls, but nobody responds or answers the calls.

This is absolutely pathetic and unprofessional service. The complete lack of communication and failure to process the order have seriously damaged my trust in this business. The experience is so disappointing that it raises serious concerns about their credibility.

I no longer want the item and have requested a refund, but getting a proper response has been a struggle.

I strongly advise others to be cautious before placing an order. Based on my experience, I would not recommend this company to anyone. Third-class service and zero customer support!

⭐ 1/5 — Extremely disappointing experience with Toolnation

Order number: 25000008835

I placed an order for a Festool PLANEX Easy LHS-E 225 EQ-CB (578402) on September 22, 2026, and paid in advance. As of October 10, I still have not received my order or a shipping confirmation.

The only information I received was a notification that the delivery would be delayed. I have contacted customer service multiple times, but I have received no proper response or clear explanation of what is happening with my order.

This is completely unacceptable. Customers pay their hard-earned money expecting their products to be delivered within a reasonable timeframe, not to be left waiting without answers.

The lack of communication is particularly concerning and has seriously damaged my trust in this company.

I cannot recommend Toolnation based on my experience so far. If you order from this store, be prepared for possible delays and frustrating communication.

I expect Toolnation to resolve this situation immediately, either by shipping my order and providing valid tracking information or by cancelling the order and issuing a full refund.

Order number: 25000008835.

I think this is just par for the course - slow delievery time - slower email comms and no follow up.

My story:

Order a scarifier and extra blade. They said they would ship together. They did not and it come with a hefty import tax charge (so looks like a UK site with GBP but nope).

Then chased on the missing blade and they sent it along with a bill from UPS for the entire import tax charge again. I refused to pay that and they acknowledged the error and asked me to send it back.

I told it was refused and they needed to contact the carrier. Crickets.

They said a team member would reach out to redeliver. Crickets.

No responses - no updates - very very poor customer services and a high level of incompetence. sadly.

Never ordering here again.

I orderd a generator in July and paid the invoice in full and 3 months later i am still waiting to have the goods deliverd , I have had several emails over the period telling me the goods are on their way from the factory only then to receive another email a few days later saying there is another delay , the generator was nearly 5,000 euros , so not a small amount, Despite me chasing with several eamils I get very little response, I am now reviewing my options to try and recoup the funds through legal channels

Order done on May .
Delivery mid-July
We are in October ; never received my
Order

Has to be the worst company I have dealt with. Should of looked at the reviews 1st. 2 parts of the order shipped out seperately , main order still not in stock after 3 weeks. Can't tell me when it will be in. I have requested them to cancel my order but have been totally ignored.Will not answer emails. Do not buy from this company, total rip off merchants .Ordered from Ireland, so beware lads

Avoid buying from ToolNation unless you are willing to spend months chasing down your order with zero updates.
I placed an order for 5 items. After waiting 6 weeks without a single update, I messaged customer support, only to be told I had to keep waiting. Two full months passed with no progress, so I attempted to call them. After waiting on hold for an absurdly long time, I finally spoke to someone—only to be told I would have to wait another 6 weeks for my order.
At that point, I cancelled the remaining order. Only 1 out of the 5 items was ever delivered.
To make matters worse, to get a refund for the single item I received, ToolNation is requiring me to pay for the return delivery fee out of my own pocket using a courier (they do not permit personal drop-offs). Expecting the customer to foot the bill for return shipping on an order that was cancelled due to their massive delays and failure to deliver is completely unfair.
Save yourself the frustration and order your equipment from a reliable company instead.

BEWARE - don’t listen to any fake high reviews. This is by far the worst experience I’ve ever had with a company in my life.

Nearly non existent communication with the same boiler plate AI replies to all messages. I’m waiting two months on an order and they will not contact me back. I’ve requested a full refund at this time but again, no communication.

My only option now is to contact my bank and see if they can help as this company is more or less a scam, go elsewhere, not worth the hassle dealing with these highly unprofessional people

Returned part of an order due to damage during shipping six weeks later still waiting on replacement.
THERE IS NO POINT RELYING WITH THE STANDARD REPLY YOU SEEM TO GIVE ON ALL THESE BAD REVIEWS PLEASE JUST SEND ME MY REPLACEMENT TRACK
GOOD NEWS AFTER 8 WEEKS I DID RECIEVE MY REPLACEMENT TRACK
THANK YOU
Dear customer,
Thank you for your message.
Due to the ongoing high volume of business and the large number of returns, returns are taking longer to process than usual. We are, of course, doing our best to clear the backlog as quickly as possible.
We will, of course, update you as soon as possible once we have further information regarding your return.
We hope this information is helpful.
Another standard reply but still no sign of posting my replacement

I bought a sawing blade with an expected delivery time of 3 days. At august 3rd. and several phonecalls with customerservice I decided to cancel the order and buy a blade somewhere else since I needed the bladefor a project.
The order was cancelled and my money would be returned within5-7 working days.
The returned blade arrived at Toolnation august 6th.
Only at august 13 I received a confirmation and Toolnation would refund me for the full amount, as communicated on august 3rd. within 14 days.
Nothing happened and after 15 day's I decided to call again. Again apologizes that something went wrong and the payment would be intiated.
Then I received a note that a lower amount would be transferred but again no indication when.
So Toolnation is not only sluggish in their commitments bu also nog doing what they communicate.

AVOID AT ALL COST.

This is not a UK company, deliveries take ages and customer service is bad.
I've been charged £265.00 custom duties twice for 1 delivery and still chasing it back after almost a month ago.

I did to little research of Toolnation. I have placed a order of over 5000 euro worth of Makita tools. Now, most of it has arrived, but I’m still missing tools for over 1000 euros, while the order confirmation says it was delivered. A big impact drill was also sent separately, without giving out tracking. Now it’s returned somewhere, and I got an auto message telling I need to pay more to get it back, but with no more info. When ordering the (5000 euro equipment, I should have 2x250 euro in discount from the discount code. It did not work. I commented it on the order, but they don’t respond. I have sent 5 emails to toolnation the last 3 weeks. Not a single reply. Have also been hours on call without answer. From the reviews, it’s does seem like a very unserious company. I will probably need to take a plane from Norway to the Netherlands to find them. They own me 1500 euro+.. Very disappointing

Edit: 17.08: Thanks for the reply. This is the first time I hear from ToolNation after my order. But you have just listed up all the issues?! Why don’t you get someone to actually fix the issues? ToolNation have not sent what I have paid for, and owns me about 1000 euro… insane

They took weeks to dispatch the item and only did so after I eventually requested to cancel the order after 3 weeks of no communication. 3 months later I still have not received the item I paid over £200 for because I have to pay £50 import duties when ToolNation had not given any notification that the item was not already in the UK. The company are awful, no customer service and I am doubtful the products are even genuine - they seem a complete scam.

Edit post response: if they really cared they wouldn't have insisted on delivery after I cancelled the order due to the delay and wouldn't have been so rude and unhelpful when I emailed them.

AVOID THIS AWFUL COMPANY