The women that was on the call was very helpful and nice, she understood exactly what I needed and treating me with great respect, she started the call and ended the call with a smile on her face, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... See more
Company replied
Spoke to Tracy on the phone and she was absolutely lovely. She helped me with my inquiry and provided further information to allow me to understand what was being discussed. She also answered any ques... See more
Company replied
Really clear instructions and talked me through what was going on- made everything easier for me as someone who doesn’t do this/ have never done this before
Company replied
Company details
- #31 of 68 best companies in Car and Motor Insurance Agency
- #129 of 227 best companies in Insurance agency
About MyPolicy
Written by the company
It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.
You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking
Limit your miles, lower your costs
The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.
Save on your renewal
If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.
Written by the company
Contact info
Prospect House. Prospect Road, Halesowen, West Midlands, B62 8DU, Birmingham, United Kingdom
- 03301002337
- info@mypolicy.co.uk
- www.mypolicy.co.uk
4.6
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tracy was lovely and helpful
27 August 2026
Great company
Great company, easy to get in touch with no long waiting times on hold and the lady I spoke to on the phone to change my number plate was lovely and so helpful.
24 August 2026
Called to renew and also add miles to…
Called to renew and also add miles to current policy. Absolutely outstanding service, everything explained clearly, nothing too much bother. A pleasure to deal with!
24 August 2026
very clear and helped me with my…
very clear and helped me with my concerns straight away. the staff that helped me was amazing and helpful
19 August 2026
Very helpful and polite help with…
Very helpful and polite help with everything I asked and showed me how to do everything I needed great customer service and staff
19 August 2026
Stared with smile and ended with a smile.
The women that was on the call was very helpful and nice, she understood exactly what I needed and treating me with great respect, she started the call and ended the call with a smile on her face, and I hope she is kept and sees this. Thank you soo much and hope you keep your work up.
18 August 2026
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Good customer service
Very good customer service and very knowledgeable, the caller was able to change information that was incorrect with ease and answered my questions brilliantly.
18 August 2026
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Good insurance company
Good insurance company. Was going to buy more miles but they gave it to me for free! Spoke to Tracy and she was very nice. Highly recommend.
17 August 2026
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Never use this company
Never use this company , they discriminate against young drivers, constantly threatening drivers with cancellations, after months of paying they have forced my son to cancel, or they will cancel, They have given nothing but anxiety to young drivers , my son has only covered 600 miles in 5 months, and they have leeched over 1k . A formal complaint has been made , no doubt this will get to financial ombudsman. Never use this con company? If you have doubts read the reviews.
17 August 2026
Unprompted review
was a good communication call between…
was a good communication call between me and the operator
17 August 2026
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Lash was great help on the phone give…
Lash was great help on the phone give her a rise .!!
13 August 2026
Reply from MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
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