888casino Reviews 

2,955
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, most reviewers were let down by their experience overall. Customers frequently report significant difficulties with payment withdrawals, often waiting weeks or even months to receive their winnings, with some funds never arriving. Many people found the customer service to be unhelpful, unresponsive, and providing conflicting information, sometimes even ending chats abruptly. Reviewers also expressed dissatisfaction with the website and its practices, citing concerns about bonus terms, payout rates, and issues like accounts being blocked or bets being altered. However, some customers also noted that after completing verification processes, they experienced quick and successful withdrawals, with funds being received within minutes.

What people talk about most

Payment

Consumers find payment to be a source of frustration, primarily due to significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as one of the worst online... See more

Customer service

Clients share negative opinions on customer service, frequently describing it as appalling, useless, and... See more

Refund

Users describe significant dissatisfaction with the refund process, with many reporting prolonged delays in... See more

Price

Customers consistently note negative experiences with price, often feeling that the company is quick to take... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

Frauds. Scammers. Stay away. AVOID! Wagered over 60£ , welcome offer was 10£ wager for 200 FS. First customer service told me I'll get them within 48 hours. 2 days later they told me that becau... See more

Rated 1 out of 5 stars

Awful! Withdrawn money on Saturday and still not received. Keep being told different things. One moment was cause documents wasn’t approved then was approved a said be in by next day another two day... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(2,955)

519 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, still in a dispute and they won’t realise my funds. Spoke to support and they are rude and don’t listen how they are still trading and how people use them is beyond me way better sites would recommend people avoid them

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling, scam, don't get caught in there trap. Spent almost 9k with them. At first everything is smooth then they start their extortion tactics. Bonus is totally a waste of time. Payout takes longer and longer. Customer service is practically none existent. Words can not discribe the incompetence of this company. Do your research and you will avoid this scam for sure. Out of 9k I got back around 5k.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I've been a customer at 888 for a long…

I've been a customer at 888 for a long time and historically had no issues with withdrawals, which is why my current situation is particularly frustrating. My recent withdrawal request has gone unprocessed, and I've been unable to reach a live agent for assistance. The lack of communication is concerning.

This experience has prompted me to re-evaluate my betting habits altogether. I've come to realize that chasing potential earnings through gambling is neither sustainable nor reliable. I'm now committed to reducing my betting habits and focusing on building income through Bitci Stack Asset platform which have proven to be steadier, more predictable means rather than relying on high risk, uncertain returns.

I hope 888 addresses these service issues for the sake of other long term users. For my part, I'm using this as a turning point to pursue healthier financial habits.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Not received my withdrawal

Deposited £25 to place a bet. Was unable to place so withdrew my money. Still have not received my own money back. If it's not returned to me soon, I'll be taking it up with the gambling commission.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Be wary of 888

Be wary of 888. Based on my experience, they are not a company I would recommend.

I joined 888 purely because of their new customer offer. The promotion advertised £40 in free bets and a £10 casino bonus after placing and settling a qualifying £10 sports bet.

Before placing my bet, I contacted customer support to confirm everything was correct. Getting a straight answer was extremely difficult. Most responses felt automated and when I tried to ask further questions, the chat was ended. I was eventually told that once my bet settled, I would receive the bonuses.

Relying on that information, I deposited £10 and placed the qualifying bet. After the bet settled, I was then informed that my account had been suspended and that I would not receive any of the bonuses that were the sole reason I joined.

I was later told this was due to a “one account per household” rule. I live alone and dispute that this applies to me. Despite asking repeatedly, I have not been provided with a satisfactory explanation or evidence to support that decision.

To make matters worse, when I submitted a complaint, the acknowledgement email was addressed to “Kelly” even though that is not my name. That left me wondering whether they were even looking at the correct account.

My experience has been that 888 were happy to take my deposit and accept my qualifying bet, but when it came to honouring the promotion that persuaded me to sign up, the account was suspended and the bonuses were refused.

Customer service has been poor, communication has been frustrating, and the whole experience has left me feeling misled and disappointed.

If you decide to join, keep screenshots of promotions and save every chat conversation. Based on my experience, I would advise others to proceed with caution.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Been waiting weeks for my cashout

Been waiting weeks for my cashout, but my cashout is not even processed yet. All they say is "That is is really busy at the payment department". My account is verified and active for many, many years, so it should be real quick and easy to process a cash out.

Few days I contacted their supportteam and gave them 72 hours to either process or provide a reason why it is taking so long. Deadline expires today. If I dont hear anything: I am filing an official complaint at the gaming authority in my country and I urge you all to do the same. They cannot get away with this.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Registered for nearly 10 years

Registered for nearly 10 years, this year I have seen only frustration with the website and promos, customer service: there's basically just enough of it to puss you off and never enough to actually do their job - did not used to be like this, I would trust the reviews and stay away. Every aspect of this website has degraded to a farse, from time-frames to reliability l, and yes wins are just like a their support, just enough to piss you off and give the impression that it's legit but you are just unlucky. Avoid, in general I expect to see very soon from all websites in the uk some very disgusting behavior because, the next level in the gambling corporations list of tasks is this " if we're all scamming, than nobody is scamming " I'll leave you with that.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

The most disgusting online casino

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all. They don't care about your player experience. The number #1 goal is to keep. You depositing, tricking you into spending your own money through bonuses, bonus terms are absolutely disgusting. Making you spend your own money before you spend the bonus, but then doesn't let you withdraw your winnings until the bonus has been spent. Makes me sick to my stomach that these main stream casinos are getting away with this.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I made an account and deposited £10 and was awarded 100 free spins, I did a total of 3 spins before I was logged out and my account disabled with the email they sent telling me no actual reason as to why it was band and no contact number to discuss this, absolute scam

21 June 2026
Unprompted review
Rated 1 out of 5 stars

It should be 0

It should be 0.
3 days ago I created an account, deposited 20 pounds and didn't get the free welcome 100 spins... today I can't log in, I contacted customer service and they said my account was deleted and they won't open it again... stay away

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Have been a long time player at 888 and…

Have been a long time player at 888 and never had issues with withdrawal until now.
they refuse to speak with me and will not process the withdrawal. I agree with the same situations as everyone else. This site is now a scam. No live agent to talk to and they will not process the withdrawal.

12 June 2026
Unprompted review

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