bet365 Reviews 

6,881
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 975 reviews, most reviewers were let down by their experience overall. Many customers encountered significant problems with account access and verification, often leading to suspended accounts or difficulties withdrawing funds. People frequently reported that customer service was unhelpful and unresponsive, struggling to resolve issues or provide clear explanations. Reviewers also expressed frustration with the service, citing instances where there were issues with payouts or accounts were closed, particularly after successful wagers. However, some customers also mentioned positive aspects, such as smooth and fast payouts. A few people found the site to be a good casino with a wide selection of slots and football markets.

What people talk about most

Website

Customers consistently note negative experiences with the website, with many reviewers calling it the "worst... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting difficulties withdrawing their... See more

Customer service

People report negative experiences with customer service, often describing it as useless, unhelpful, and slow... See more

Service

Users describe negative interactions with service, with many reviewers reporting a terrible standard of... See more

Price

Customers express significant dissatisfaction with pricing, often feeling that the numbers do not add up and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football ga... See more

Rated 1 out of 5 stars

This company is a scam. I placed a BET on the APP WEST HAM VS LEEDS FINAL SEASON GAME and was litellaly watching my BET thinking if i should cash out. Once west ham score second goal,app froze as... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(6,881)

1,279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor from B365

Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that someone else had used my details, I submitted a Subject Access Request. The response was that all bets were settled. I requested details of my balance and the reason for account closure, to which they ended the chat session.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I had two winning tickets

I had two winning tickets. Absolutely fair and they just voided. And money was one bet was $2 I should get 52 and second bet was $8 and I should get 20 dollars. Can you imagine how cheap they are.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

What a terrible company

What a terrible company, please anyone dont use this company, the website is absolutly ridiculous, its impossible to use which is a good tactic to bet on the offers they have but to build your own is impossible, then i was promised a £30 free betting purchase as a new customer and never received it

19 July 2026
Unprompted review
Rated 1 out of 5 stars

I placed a bet

I placed a bet - on world cup - for Spain $25
- I had no idea why it placed my 3 way bet - they're sys its not easy to monuover thru and pick whom to score or when
So even Spain won , I have lost ... ?
I will never place. A bet on this site

19 July 2026
Unprompted review
Rated 1 out of 5 stars

I dont usually play casino but i had…

I dont usually play casino but i had loose change on my account so i tried roulette. Four number 7s in a row . 35 reds in a row . Never evrr seen this happen in a real casino. There would be riots.. if you are winninh .. they will make sure they get it back. Im sure if i bet every number but 8.. eight would come up.. no wonder the CEO can pay herself £280,000,000 for a year .. think about that .. £280,000,000 a year . They should be investigated and shut down

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Guys ive been beting 4 a while now yes…

Guys ive been beting 4 a while now yes u win some and loose some this site is one of the best ive played geniuin wins where else can u win 156pound with ten pence spins ive won almost 500 over this weekend with just 10p spins and 20p spins and soon as u click rewdrawl button money is in ur account in secounds trust me give it a go play 4 fun and u will win

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute shite ,what kind of app let's…

Absolute shite ,what kind of app let's you join then immediately put restrictions that you can't actually use the app, no one will explain why
Spent a day 3 days ago using their A1 messaging service getting passed from.pillar to post all refusing to do anything in regard to lift restrictions an even claiming their look into and get back in regard to lifting restrictions , an there attitude is couldn't give a f!@k
Terrible customer service experience

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

Although I am disappointed with Bet365 I have given them 3 stars. I did so because I have been with them many years and they were always fair I thought and my go-to bookmaker. That has changed recently their offers and odds have become miserly - and yesterday they restricted my account for some unknown reason. They recently did the same for someone else I know, so not sure what's going on. Such a pity because they were always so good and fair. Other reviews here seem to indicate a general dissatisfaction with them. I suppose it's greed that changes the way they operate, surely a very short-sighted attitude.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to verify my adress

On June 29, I created a bet365 account and deposited £100. When I tried to place a bet, my account was restricted because I needed to prove that I was over 18 years old. I submitted my passport, and my account was then verified, allowing me to place a bet.

However, when I tried to withdraw my money, my account was restricted again because I was asked to provide proof of my address.

I have submitted several different documents, and every one of them has been rejected for different reasons.

One of the reasons given was that the document was more than three months old, even though the instructions clearly state that the document can be up to six months old.

Despite following the instructions and submitting multiple different documents, they have all been rejected.

I was allowed to deposit money and place bets, but they refuse to verify my account so that I can withdraw my own money.

16 July 2026
Unprompted review
Rated 2 out of 5 stars

you never offered odds on the winner of…

you never offered odds on the winner of the 4.25 at chepstow today. the horse too much trevor was omitted from the 4.25 on multiple platforms in error as the race was retitled. so in essence no one who bet on the race with 365 had a fair chance to win. it was in fact, impossible; additionally fully omitting a horse alters the entire book for that race both of which are firmly against the terms of your licence. you need to void all bets for all customers on this race. I hope it was a technical error but it should be a full cash refund. a fair card was not offered in error or not.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Closed my account and banned me from…

Closed my account and banned me from the platform within milliseconds of me trying to make an account. Support is absolutely useless and refused to tell me what I did wrong trying to sign up. Stay far away from this terrible company. Expect them to close your account at any moment and consider any money you put in gone. I'm highly recommending from now on to everyone I know that this is by far the worst online sports book website in the world. And looking through the other reviews, sounds like I got saved by them closing my account right away because it sounds like my money would have vanished at any moment.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

rubbish software

As usual with this website, its a big betting day and you can't do a betbuilder or any multiple bets. This happens all to frequently. Perhaps the CEO should accept a lower bonus and put some of their money into improving the software.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Denise Cuntz the owner should be…

Denise Cuntz the owner should be ashamed of the morals she supports through her company. The rigging the cash out facility and banning players who win or restricting players who win mean she is targeting problem gamblers and only people who lose. No guesses for where shes headed in the next life

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a casino

Absolute joke of a casino! I’m putting in sometimes £100 a day and when I say I NEVER win I never win the most I’ve had out is like £80! Rigged games for sure! I will play on a game not win go back on it a few hours later still no win an repeat that’s how you know Summat isn’t right when you constantly play the same games an nothing no win! You’re a disgrace of a scam! I always win on places like coral and gala NOT THIS SHIT SITE! Absolutely avoid!!

15 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look