Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more
Company replied
I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more
Company replied
Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling house
- Gambling Service
- Gaming services
- Online Sports Betting Vendor
Written by the company
LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!
Contact info
3.1
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Proper scam company not chance for…
Proper scam company not chance for winning at all death spins
17 July 2026
Unprompted review
Reply from LeoVegas
Dear Martin,
We have received your comments and understand your disappointment when playing our games. It's certainly disheartening when your time with us doesn't feel rewarding. We are committed to providing a transparent and fair gaming environment, and all game outcomes are determined by certified systems.
Kind Regards,
LeoVegas.
Stay away way from this casino it is a…
Stay away way from this casino it is a total mo ey grabbing rip off that will go out of there way not to pay out winnings . Be warned
10 July 2026
Unprompted review
Reply from LeoVegas
Hi Joan,
We're sorry to hear about your experience.
We take all player concerns seriously and are committed to providing a fair and transparent service. If you've experienced an issue with a withdrawal or your account, we'd appreciate the opportunity to investigate and clarify what happened.
We have contacted you via Trustpilot to request a few more details so we can look into your concerns. We look forward to receiving your response so we can review your case and assist you further.
Kind regards,
LeoVegas
This site was by far the worse site I…
This site was by far the worse site I have ever been on! I put in a good amount played on a 2.00 bet and lost over 3,000 just didn't matter what I played it just took and took and took. What an awful site. I closed er right down. They will say oh its the RTP and itss random
Lmao ok its 98% in the favor of u guys maybe that's why u have such a low rating. Terrible site. To reply to u. There was no fun. This was my first time on your site and it was all LOSS! Quit with your lies. U guys are so full of it its funny. Its all in the favor of YOU!!! You all say the same crappie. When u clearly rob people of there hard earned money.
30 June 2026
Unprompted review
Reply from LeoVegas
Hello Shaun,
We are so sorry to hear about your experience, and we completely understand your frustration.
We want to assure you that all of our games operate using a certified Random Number Generator (RNG) to ensure they are fair and random. However, we also know that hearing about certified math and statistics doesn't make a tough losing streak feel any better when experiencing it.
Please feel free to reach out to our 24/7 live chat support team if you need further clarification or would like us to take a closer look to ensure everything went as it should have. At the same time, we fully respect your decision to close your account when the fun stops, and we sincerely wish you all the best going forward.
Kind regards, LeoVegas
Games impossible to win
The games i wouldnt wsist your time or money there so predictable you will be up in the first couple of spins then you will loose everyspin until your balance has gone. Its so one sided i dont know how they get away with it
14 July 2026
Unprompted review
Reply from LeoVegas
Hi there Danny,
Thank you for your feedback regarding our games.
We understand your profound frustration and disappointment with what you perceive as predictable, one-sided game patterns that lead to consistent losses, making you feel your time and money are wasted.
We are committed to providing a transparent and fair gaming environment, and we will thoroughly investigate your concerns about game integrity and payout patterns.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The LeoVegas Team
cashier billed my card twice for one…
cashier billed my card twice for one top-up
8 July 2026
Unprompted review
cashout cap so low the balance barely…
cashout cap so low the balance barely moves
10 July 2026
Unprompted review
kept requesting docs I'd sent twice
8 July 2026
Unprompted review
Reply from LeoVegas
Hi!
We hear you, and we’re sorry for the loop. Having to send documents multiple times is incredibly frustrating.
Please drop a message to our support team so we can manually check your account and get this sorted out.
Thanks, LeoVegas
E-wallet payout took nine days
E-wallet payout took nine days, fast means something else here
11 July 2026
Unprompted review
Bonus pulled with no notice
8 July 2026
Unprompted review
Reply from LeoVegas
Hi! We’re very sorry to hear about the lag. We know timing is everything in Crash. Please contact our support team with the game times so we can look into this for you right away.
Best regards, LeoVegas
Reply from LeoVegas
Hi, we understand your frustration, payouts should be transparent and communicated clearly. Please contact our support team so we can look into this.
Bets regards LeoVegas
Played 20 minutes on the train and the…
Played 20 minutes on the train and the app dropped four times, each reload wiped my game. Couldn't get anything going.Played 20 minutes on the train and the app dropped four times, each reload wiped my game. Couldn't get anything g
9 July 2026
Unprompted review
Reply from LeoVegas
Hi, we are very sorry our app let you down during your commute. Game drops and lost sessions are definitely not the experience we want for you.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
All the best LeoVegas
Reply from LeoVegas
Hi there,
Thanks for the honest feedback about our design. We definitely don't want our site to feel overwhelming or cluttered with banners, so we'll pass your comments directly to our design team for future updates.
If you need any help navigating the site or finding what you need, please reach out to our support team
All the best, LeoVegas
Reply from LeoVegas
Hi there,
We are truly sorry for the lack of communication regarding your cancelled cashout
Please contact our support team directly at with this so we can investigate what happened.
Best regards, LeoVegas
Never using it again
8 July 2026
Unprompted review
Reply from LeoVegas
Hi! We are incredibly sorry to hear that we’ve let you down to this point. While we completely respect your decision, we would love to know what went wrong so we can fix it. If you’re open to sharing your experience, please contact our customer support. Bets regards, LeoVegas
Support unreachable overnight
11 July 2026
Unprompted review
Reply from LeoVegas
Hi! We are truly sorry we weren't there when you needed us. We should have been available overnight.
Pleas contact our consumer support so we can look at what happened.
Kind regards, LeoVegas
Support shut the ticket before fixing…
Support shut the ticket before fixing anything
10 July 2026
Unprompted review
Reply from LeoVegas
Hi there. We are very sorry that your ticket was closed prematurely—that is definitely not how our support is supposed to work. Please reach out to our team by email or chat so we can reopen your case immediately and make sure your issue gets fully resolved.
Kind regards, LeoVegas
The whole thing feels shifty
The whole thing feels shifty, rules everywhere
11 July 2026
Unprompted review
Reply from LeoVegas
Hi there. We hear you, and we know that having many rules and guidelines can feel overwhelming. These terms are strictly in place to comply with legal regulations and keep the platform secure, but we never want you to feel uneasy. Please reach out to our customer support so we can answer any questions and clarify any rules that feel unclear to you.
Kind regards, LeoVegas
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