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Simpsons Jet Of Whitby Reviews 

663
•
TrustScore 5 out of 5

5.0

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the products, often noting they are even better than expected. Reviewers frequently highlight the super fast and efficient delivery service, with many orders arriving quickly, often within a day or two. The company's service and communication are consistently described as excellent, with staff being helpful, responsive, and providing a pleasant experience. Many customers also appreciate the careful packaging and beautiful presentation, including gift wrapping options and quality boxes. People value the great range and choice of products available, making it easy to find suitable items for various occasions.

What people talk about most

Product

Clients share positive opinions on product quality, with many describing items as beautiful, stunning, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are excellent,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and speed... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the swiftness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more

Rated 5 out of 5 stars

I am giving 5* for the response to my emails. The Jet ring looks super quality but I cannot comment any further at this stage as it's a Christmas present and the recipient hasn't received it yet. I ho... See more

Company replied

Rated 5 out of 5 stars

Great products, just what i was looking for, great range of products at a really good price, fast and efficient service, well packaged and delivered without any problems. Would not hesitate to use thi... See more

Company details

  1. #9 of 288 best companies in Jewellery shop
  2. #3 of 46 best companies in Jewellery manufacturer
  3. #2 of 29 best companies in Jewellery Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.

Contact info

5.0

Excellent

TrustScore 5 out of 5

663 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(663)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

Great experience, good communication from the seller. There was some confusion about whether it would be collected or posted but this was sorted out quickly and easily and posted to me very quickly. Beautiful item, would buy again.

6 July 2026
Rated 5 out of 5 stars

Great Quality and Service

The website was very easy to follow, there was a great selection of various pieces of jewellery ( at very reasonable prices) and the delivery was super quick.
I would definitely recommend Simpsons to anyone who wants something special for that special occasion.

23 June 2026
Rated 5 out of 5 stars

Whitby jet

I ordered a lovely Whitby jet pendant I received within a week. The quality is excellent and good value for money.

16 June 2026
Rated 5 out of 5 stars

Fantastic company.

Great products, just what i was looking for, great range of products at a really good price, fast and efficient service, well packaged and delivered without any problems. Would not hesitate to use this company again.

18 June 2026
Rated 5 out of 5 stars

Olaf

The website was easy to use and order from. The goods came quickly and were just as I ordered.

19 May 2026

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