Jollys Jewellers Reviews 

1,181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, noting their amazing quality and how accurately they are described and pictured online. Many find the items to be in excellent condition, often exceeding expectations. Reviewers frequently highlight the excellent and responsive service, with staff often described as friendly and helpful. People appreciate the smooth purchasing process, clear communication, and the company's willingness to assist with requests like resizing. The delivery service is consistently praised for being fast, prompt, and secure, with many orders arriving the next day. Customers also note the careful packaging of their items.

What people talk about most

Product

People report positive experiences with products, frequently praising their quality and how accurately they... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Quality

Customers had positive experiences with quality, consistently praising the beautiful and amazing quality of... See more

Order

Clients share positive opinions on order, highlighting quick, high-quality items that precisely match... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be... See more

Rated 5 out of 5 stars

First time using Jollys, brilliant all round. Used there layaway system was meant to be paid over 6 months but managed to pay off over 2. Received order the following morning and was absolutely impres... See more

Rated 5 out of 5 stars

Product as described. Sizing very good. Quality was outstanding. Delivery was within a day of ordering. It was for our forty eighth wedding anniversary. Wife was stunned. Many thanks for such a beauti... See more

Rated 5 out of 5 stars

Well presented packaging and fast, secure delivery, thank you. Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.


Company details

  1. #46 of 288 best companies in Jewellery shop

Information provided by various external sources

Jollys Jewellers are a family run chain of jewellery shops and jewellers who are specialists in fine antique and vintage jewellery. Our jewellery stores are based in Mansfield, Nottingham and Ilkeston.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,181)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just love Jolly Jewelers

I just love Jolly Jewelers! I was looking for an addition to my wedding ring and Jolly found me a beautiful addition worth in my price range. I love their service and attention to detail. He also custom made my wedding ring. You want great service and pricing come to Jolly!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful ring set

Beautiful ring set
Gorgeous packaging
Above and beyond helpfulness
Great communication
Nothing to much
Big shout out to Ashley great customer service. Thank you

23 June 2026
Rated 5 out of 5 stars

What a fabulous experience

What a fabulous experience, quick, amazing quality, exactly what we ordered, i will definitely be ordering more from Jollys Jewellers.
Thank you for an amazing service

15 June 2026
Rated 5 out of 5 stars

Lovely Tennis Bracelet

Lovely item bought. Really easy to deal with and to set up video call. Item sent and received in lass than 24 hours. No delivery charge
Would definitely use this company again

8 May 2026
Rated 5 out of 5 stars

Very good communications throughout

Very good communications throughout, my order was delivered and in excellent condition, it was actually better than in the photos online! Very pleased and I will certainly use this company again.

6 May 2026
Rated 5 out of 5 stars

A purchase I’ve been waiting for!

I messaged this shop with a product inquiry and they got back to me in less than an hour! I was so impressed with the level of customer service and I received my international order very quickly!
My charm, which I have been endlessly searching for as a replacement to one I lost, is absolutely perfect. Thank you Jolly’s Jewellers!

14 April 2026

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