While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
Average
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and with style 🦄
19 August 2026
Couldn't be better
We ordered 2 side tables and 1 pouf for about 13.500dkk. I was a little bit worried, as the reviews on here aren't the best. The 2 side tables we wanted are discontinued, and the Danish design company didn't have any left. We took a chance anyway as Westwing advised, that they had 3 in stock, and delivery time was 2-3 weeks. 6 days later, everything arrived in perfect condition. Just thought people should know, that things aren't that bad. We will certainly use this company again in the future
12 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
22 weeks waiting to get canceled
Made on order which had 15 weeks waiting time. Note that the money was paid immediately and was held all that time. In 15 weeks received an email saying that unfortunately it is delayed by another 7 weeks. after another 7 weeks they just cancelled my order without any explanation, yet the product was available on the website with 2 week delivery time, of course with higher price. They tried to give me an explanation why it was available yet cancelled, like it's my fault that I do not understand how their internal system works. When I wrote to support and asked for the new order for the original price I have paid, and they offered me the most fishy deal I have ever heard "pay the full price now, and when it will be delivered you can claim to get the difference". Took few more rounds back and forth emails until I finally got the original price.
10 July 2026
Unprompted review
Reply from Westwing Denmark
Dear Joaquin,
We sincerely apologize for the frustration and inconvenience caused by the long waiting time and the handling of your order. Since we are unable to locate your purchase details through your username in Trustpilot, we would be truly grateful if you could provide us with your order or ticket number. We would like to review your new order to confirm that everything is in order and that no pending issues remain.
Furthermore, we would like to clarify that to compensate for price variations in these situations, we standardly offer two options depending on the case: the one initially offered to you (refunding the price difference upon delivery), or generating a discount code for that amount so the new order can be placed directly at no extra cost. We deeply regret that the first option created distrust or seemed confusing, as our goal is always to provide the most seamless solution possible.
We remain at your full disposal to look into your case as soon as you share your details with us and to ensure you receive the care you deserve.
Best regards,
Very bad service
I’ve had a very bad experience with Westwing.
I ordered a TV - stand from them, and the doors was damaged on it’s way with STEP, the transport company.
I contacted them and had the item replaced, but the second time the doors was damaged by STEP again.
Both times I asked, if it was possible to order new doors, to replace the damaged ones, and I offered to pay extra for the new doors.
The company Westwing declined my request. Besides all of the above, they took a long time responding and getting back to me.
I am genuinely disappointed, because I really loved that TV - stand, and it was the only one I actually liked.
3 June 2026
Unprompted review
Reply from Westwing Denmark
Kære Aslan,
Tak for din feedback. Vi er utrolig kede af, at dit tv-bord blev beskadiget under transporten to gange i træk.
Vi kontrollerer altid vores varer grundigt på lageret, så de afsendes i perfekt stand. Da skaderne skete undervejs, har vi allerede taget fat i vores logistikteam og transportfirmaet for at undersøge forløbet internt og undgå, at det gentager sig.
Vi kan se i vores system, at både afhentningen og tilbagebetalingen for den anden enhed er i gang med at blive håndteret lige nu og er i proces.
Hvad angår de løse låger, vil vi gerne forklare, at vi kun opbevarer komplette møbler på vores lager og desværre ikke har løse reservedele. Det er årsagen til, at vi ikke kan sende enkelte dele separat, og hvorfor en ombytning af hele møblet var den bedste løsning, vi kunne tilbyde.
Vi beklager mange gange ventetiden og de frustrationer, som denne situation har medført. Vi håber at kunne give dig en meget bedre oplevelse en anden gang.
Med venlig hilsen,
Great products and service
Great products and service, but the shipping is slow
21 June 2026
Unprompted review
Reply from Westwing Denmark
Dear Leonardo,
Thank you very much for sharing your positive feedback! We are thrilled to hear that you love our products and service.
We also appreciate your comments regarding the shipping time. We always strive to deliver as quickly as possible, and your input helps us keep improving our logistics.
We hope to welcome you back to Westwing soon!
Best regards,
Extremely Slow Delivery and No Proactive Updates
This is the first time I have ever written a negative review on Trustpilot, but unfortunately my experience with this company has been extremely disappointing.
In summary, an order ptook 27 days just to reach a pickup point.
The order was supposed to be delivered in Copenhagen before 30 May for a child's baptism. Until 24 May, I received no communication whatsoever regarding any delay. I had to contact customer service myself to ask for an update, only to learn that the delivery would not arrive on time.
As the original purpose of the order was already missed, we agreed to change the delivery address and send the package directly to the recipient. Unfortunately, this led to another lengthy delay with very limited proactive communication from the company.
Today is 15 June, and the package has only just arrived at the pickup point. Nearly four weeks after the promised delivery date, the order still has not reached the recipient.
Based on my experience, I cannot recommend this company.
15 June 2026
Unprompted review
Reply from Westwing Denmark
Dear Courtney,
Thank you for sharing your feedback, and please accept our most sincere apologies for this experience. We are truly sorry for the extreme delay in your delivery and the lack of proactive updates, especially since this order was meant for such a special occasion as a baptism. This falls short of the service standard we aim to provide.
We completely understand your frustration regarding how the address change and subsequent shipping were handled. We are currently reviewing this internally with our logistics and carrier partners to ensure communication is handled much better in the future.
We want to make things right. We are reaching out to you directly via email to provide more details and to offer a compensation for the severe inconvenience this situation has caused you.
Thank you for your patience, and we hope to have the opportunity to restore your trust in us.
Best regards,
Nice stuff if you can ever use them!!!
Nice stuff.. I hope I can use the items one day in the near future!!! I bought some stuff for my new house on May 19 and I am still waiting for the delivery with Bring. No response in the service phone number or WA!!!
19 May 2026
Unprompted review
Reply from Westwing Denmark
Hello Ana,
First of all, we are truly sorry for not being able to reply sooner through our usual contact channels. We completely understand your frustration regarding the delivery delay with Bring.
We have checked your order and can confirm it was processed on May 19th and shipped from our logistics center on May 21st. To resolve this as quickly as possible, we have just replied to the email you sent us yesterday so we can manage your case directly with you.
We will continue handling everything via email to ensure you can enjoy your new items for your house very soon.
Best regards,
Terrible service, terrible quality, not even danish
I got a beautiful coffee table from Westwing just 6 months ago, over time, the table slowly deteriorated. The table started cracking out of nowhere, I the realized how low quality it was. I couldn’t believe I spent 5,000 dkk on something that started breaking in a matter of 6 months. I contacted customer support and I could tell that they were using Google Translate. I asked if I could speak to someone who spoke Danish, but there wasn’t anyone that did. They front as a Danish store, but they are not. They offered a 224 dkk coupon and said I need to send the table back, wrap it by myself, and wait 2 weeks for the refund, and wait two months for the replacement table. I have never had worse customer service. I am so disappointed, so much money to spend on something that lasted 6 months.
10 February 2026
Unprompted review
Reply from Westwing Denmark
Dear Alex,
Thank you for your review.
We have carefully reviewed your feedback and the details of your case.
At Westwing, as a German company with a presence in multiple European markets, our commitment is to offer a service based on transparency and quality. Regarding customer support, we provide phone assistance in English and written support in Danish through translation tools to ensure smooth communication with our international community.
Regarding the mentioned incident, we would like to detail the steps taken concerning the claim for the table received in July 2025. Following the notification of surface damages in November 2025, compensation was agreed as we did not have stock available to manage a replacement. Subsequently, following the report of progressing damage in January, we proceeded to activate the product warranty. Due to the lack of stock for an immediate replacement, it was determined that a return and full refund should be managed under the product warranty terms.
To streamline the return, several pickup attempts were coordinated with our transport partner, including a home packaging service and the provision of printed labels by the courier, so that you would not have to make any additional preparations. Unfortunately, these pickup attempts were unsuccessful due as our courier was not allowed to collect the item, based on the intent to receive a refund before returning the item in question.
Currently, the refund is on hold as the collection of the product has not been completed. Following our terms and conditions and current e-commerce regulations, the merchant has the right to withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, depending on which condition is met first. We reaffirm our commitment to processing the payment immediately once the collection is finalized, and we remain at your full disposal to schedule a new date.
Sincerely,
ash wood lounge chair hayo - manufacturing defect
Ordered 2 ash wood lounge hayo chairs from Westwing Denmark website. Chairs were delivered and both at damages (thin piece of wood glued on sides that were not glued properly and falling apart). Arranged for replacement. Two new chairs were quickly delivered but had same damages, even though we clearly asked company to check products prior to shipment. Do not buy those chairs as the issue seems to be generic and present across all of these chairs. The offered 10-15% compensation is not reasonable, and arranging multiple deliveries and returns is a waste of time and energy. Buy somewhere else if you can.
23 February 2026
Unprompted review
Reply from Westwing Denmark
Hi Francois,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with the Hayo lounge chairs. This is certainly not the level of quality we strive to deliver at Westwing, and we are taking your comments very seriously to prevent this from happening again.
Regarding the compensation offered, our primary goal is always to deliver furniture in perfect condition. In cases of non-structural defects, we offer a partial discount as an alternative for those who wish to keep the item. However, when a defect exceeds what we consider reasonable for a discount, we believe the best solution is a full return and refund or a replacement, which is why a higher compensation was not available in this instance.
We truly regret the frustration caused by the multiple deliveries and returns. Your experience is very important to us, and we will use your feedback to improve our quality control processes.
Best regards,
Min favourite online shop
Min favourite online shop. Everything excellent decent quality and beautiful design. Sometime waiting time is long but it’s worth waiting
24 February 2026
Unprompted review
Reply from Westwing Denmark
Hi Marta,
Thank you so much for your kind words! We are honored to be your favorite online shop. It’s a pleasure to know that you appreciate the quality and design of our products.
We’re also very grateful for your patience regarding the delivery times. We know waiting isn't the best part of shopping, so it’s incredibly rewarding to hear that the final result made it all worth it.
Best regards,
Paul Oil bottles
I have bought a couple of decorative oil bottles and they arrived fast, well packaged and they look exactly as advertised. I’m very happy with my purchase, they look very pretty on my kitchen table.
14 January 2026
Unprompted review
Reply from Westwing Denmark
Thank you so much for your review, Cipriana!
We’re delighted to hear that your decorative oil bottles arrived quickly, were well packaged, and look exactly as expected. It’s wonderful to know they’re adding a lovely touch to your kitchen table!
We look forward to welcoming you back for your next purchase.
Your Westwing team
Great shopping experience!
I placed an order Dec 10th and got my products by Dec 16th. Everything came thoroughly packed and the chairs I bought are beautiful. They feel and look expensive.
I would definitely buy again based on my experience, they have amazing furniture :)
16 December 2025
Unprompted review
Reply from Westwing Denmark
Thank you so much for your review, Antonela!
We’re thrilled to hear that your order arrived quickly, everything was well packed, and that you’re happy with the chairs. It’s wonderful to know you found them beautiful and high-quality.
We look forward to welcoming you back for your next purchase!
Your Westwing team
Great quality and costumer service
We ordered a hardwood mango skænk, and it arrived at the promised time. The furniture looks like high quality and very easy assembly (it was almost all assembled already). We also needed some support from costumer service and they were fast and efficient.
We had a good positive experience and we will be buying again.
10 December 2025
Unprompted review
Reply from Westwing Denmark
Thank you so much for your review, Marta!
We’re delighted to hear that your mango hardwood sideboard arrived on time, met your expectations in quality, and was easy to assemble. It’s also great to know that our customer service could assist you quickly and efficiently.
We look forward to welcoming you back for your next purchase!
Your Westwing team
I love Westwing. Just Missing VIP Offers for Returning Customers
I really enjoy shopping with Westwing – the product selection is wonderful, and the descriptions are always clear and inspiring. One suggestion would be to introduce special discounts or VIP offers for loyal customers, which would make the experience even more rewarding. Additionally, shipping costs for larger items can feel quite high, so a more flexible or tiered shipping option would be greatly appreciated.
22 September 2025
Unprompted review
Reply from Westwing Denmark
Thank you so much for your kind words and for sharing your feedback!
We’re thrilled to hear that you enjoy our product selection and find our descriptions inspiring. Your suggestions about VIP offers for loyal customers and more flexible shipping options for larger items are very valuable, and we’ll make sure to share them with our team for consideration.
We truly appreciate your support and look forward to making your future shopping experiences even better.
Your Westwing team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.