This is a scamming hub. I rented a veh in Orlando, FL through EconomyBooking, who trasfered the order to RentCars.com, who transfered it to North Car Rental, Orlando, FL, who's subsidiary was StarkOne... See more
Company replied
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See what reviewers are saying
It was very easy to pick up our car at the airport. We had a warning light come on midway through our stay and we needed to go to a different rental place and swap cars. That went quite smoothly. When... See more
Company replied
The rental experience was excellent from start to finish. Upon arriving at Mendoza Airport, we made a quick call and the team picked us up within just 5 to 10 minutes. Both the customer service an... See more
Company replied
⭐⭐⭐⭐⭐ Excellent overall experience! I booked my rental car through Rentcars, with Flex To Go as the rental provider in Germany. Initially, I was slightly concerned about the additional c... See more
Company replied
Company details
About Rentcars
Written by the company
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
184k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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veery good a speed
3 November 2026
Reply from Rentcars
Dear Andres,
Thank you very much for your review and for trusting Rentcars.
It is great to know your experience was positive.
We are always here to help. We look forward to helping you on your next trip!
Kind regards,
Rentcars Team
Reply from Rentcars
Dear Fernando,
Thank you very much for your review and for trusting Rentcars.
We are happy our rates made a difference in your choice. It is great to know booking was simple and convenient for you.
We remain at your disposal. Until your next booking!
Kind regards,
Rentcars Team
Good car and all ok.
19 September 2026
Reply from Rentcars
Hi Renato,
Thank you very much for your review and for trusting Rentcars.
We are happy to be part of your trip.
We remain at your disposal. Safe travels!
Kind regards,
Rentcars Team
Annulation Zaventem
Subject: URGENT COMPLAINT – Refund still not received following cancellation on October 23
Hello,
I am contacting you regarding my reservation dated October 23, 2026, which was cancelled directly at the Hertz agency at Brussels Zaventem Airport.
As of today, more than 10 days after the cancellation, I have still not received any refund or information regarding its processing.
This situation is becoming increasingly concerning. I find it unacceptable that I have to follow up myself to obtain a refund for a reservation that was cancelled directly at the agency.
I therefore request a clear and prompt response regarding the following:
The reason why my refund has still not been processed.
Confirmation that the cancellation has been properly registered.
The exact date on which I can expect to receive my refund.
If I do not receive a concrete response within 48 hours, I will have no choice but to consider further action to recover the amount owed to me.
I sincerely hope this matter can be resolved quickly, without the need for further proceedings.
I look forward to your prompt response.
Kind regards,
Arthur Prigent
Objet : RÉCLAMATION URGENTE – Remboursement toujours non reçu suite à l’annulation du 23 octobre
Bonjour,
Je me permets de vous contacter concernant ma réservation du 23 octobre 2026, qui a été annulée directement sur place, à l’agence Hertz de Zaventem.
À ce jour, soit plus de 10 jours après cette annulation, je n’ai toujours reçu aucun remboursement, ni aucune information concernant son traitement.
Cette situation commence à devenir particulièrement préoccupante. Je trouve anormal de devoir vous relancer pour obtenir le remboursement d’une réservation annulée directement en agence.
Je vous demande donc de bien vouloir m'apporter une réponse précise et rapide concernant :
La raison pour laquelle mon remboursement n’a toujours pas été effectué.
La confirmation que l’annulation a bien été enregistrée.
La date exacte à laquelle je peux espérer recevoir mon remboursement.
Sans réponse concrète de votre part sous 48 heures, je me verrai contraint d’envisager d’autres démarches afin d’obtenir le remboursement des sommes dues.
J’espère toutefois que cette situation pourra être réglée rapidement, sans avoir à engager de procédure supplémentaire.
Dans l’attente de votre retour rapide.
Cordialement,
Arthur Prigent
22 October 2026
Reply from Rentcars
Hi Arthur,
We are truly sorry your experience was not what you expected, and we understand how frustrating situations like this can be.
We understand your concern about the return of funds. We will review the progress of the process and the rules of the rate booked. We know how important it is to feel confident about your booking before travelling. Our team will check the records and guide you.
Our customer care team will contact you at the email address provided on your booking to follow up on your case closely. We recommend checking your spam folder as well.
Kind regards,
Rentcars Team
This is a scamming hub
This is a scamming hub. I rented a veh in Orlando, FL through EconomyBooking, who trasfered the order to RentCars.com, who transfered it to North Car Rental, Orlando, FL, who's subsidiary was StarkOne - bunch of criminals who rent out damaged and dirty cars, scam customers for any kind of charges, deny customers' insurance coverage. Rentcars.com conducted "Investigation" on my complaint for abt 6 month, wasting my time, so I cannot dispute fraudulent transactions that Mexican mafia did with my CC and agreement. Name of the "investigators" are: Oreana Romero, Andre Luiz Schwanka Gbur - these might be fake names. Their "business" run from Mexico, to cover their existence in Florida.
12 June 2026
Unprompted review
Reply from Rentcars
Hello, Alex. We are truly sorry your experience was not what you expected, and we understand how frustrating situations like this can be.
We understand your dissatisfaction. We will check the information on the protection purchased and guide you on the status of your request. We know trust is essential when making a booking, and we want to understand in detail what led to this perception.
To move forward with your case, please email happiness@rentcars.com with your booking number and the email address on your booking, so we can locate it and get in touch.
Kind regards,
Rentcars Team
Reply from Rentcars
Hi Raul,
We are very happy to read your review.
Offering great value is one of our priorities, and we are glad you noticed it. It is great to know booking was simple and convenient for you.
We are always here to help. Until your next booking!
Kind regards,
Rentcars Team
Reply from Rentcars
Hello, Maria! Thanks for sharing your experience with us!
Your recognition motivates our team to keep improving.
We remain available whenever you need us. We look forward to helping you on your next trip!
Kind regards,
Rentcars Team
Reply from Rentcars
Hello, Erick! Thank you so much for your 5-star review!
We are very happy to hear about your experience with our service, and we will share it with our team. Bringing many rental companies and options together in one place is exactly our purpose, and we are glad it helped you choose.
We remain available whenever you need us. Safe travels!
Kind regards,
Rentcars Team
Reply from Rentcars
Dear Edmundo,
Thank you so much for your 5-star review!
It is great to know our service lived up to your expectations!
We are always here to help. We look forward to helping you on your next trip!
Kind regards,
Rentcars Team
⭐⭐⭐⭐⭐ Excellent overall experience!
⭐⭐⭐⭐⭐ Excellent overall experience!
I booked my rental car through Rentcars, with Flex To Go as the rental provider in Germany.
Initially, I was slightly concerned about the additional charges, deposit requirements and the clarity of the total rental cost. However, once I arrived at the Flex To Go counter, everything was explained clearly and professionally. The staff were helpful, efficient and reassuring.
The vehicle was in very good condition, and both collection and return went smoothly.
One suggestion for improvement concerns the airport shuttle service. I had been informed that the shuttle pick-up point was at Bus Stop B, in the central area shared by buses and taxis. However, upon arrival, there was no clear signage or information identifying the Flex To Go shuttle pick-up location.
Clearer signs or more precise instructions at the airport would make the arrival experience much easier for international customers.
Overall, an excellent rental experience. I would happily use Flex To Go again and recommend their service.
31 October 2026
Unprompted review
Reply from Rentcars
Dear Morgado,
We are delighted to receive your review!
We are glad pick-up and drop-off went smoothly! We will share your kind words with our rental partner. It is great to know booking was simple and convenient for you.
We remain at your disposal. Safe travels!
Kind regards,
Rentcars Team
best way to rent a car
25 July 2026
Reply from Rentcars
Hello, Carlos! We are delighted to receive your review!
It is great to know your experience was positive.
We are always here to help. Until your next booking!
Kind regards,
Rentcars Team
Reply from Rentcars
Dear Michael,
We are delighted to receive your review!
It is great to know your experience was positive.
We are always here to help. Have a great trip, and we hope pick-up is as smooth as booking!
Kind regards,
Rentcars Team
Reply from Rentcars
Hi Kym,
Thank you very much for your review and for trusting Rentcars.
We are glad you found a great price with Rentcars! It is great to know booking was simple and convenient for you.
We are always here to help. Until your next booking!
Kind regards,
Rentcars Team
Reply from Rentcars
Dear John,
Thanks for sharing your experience with us!
We are happy our rates made a difference in your choice. It is great to know booking was simple and convenient for you.
We remain available whenever you need us. Until your next booking!
Kind regards,
Rentcars Team
Very good range to choose from prices…
Very good range to choose from prices seem very competitive site fairly easy to use It took a long time for booking to be confirmed it felt like I hadn’t completed process , so it was good to get confirmation email next morning
27 October 2026
Reply from Rentcars
Hi Mike,
Thank you for sharing your experience with us. Your feedback helps us keep improving.
We know how important it is to feel confident about your booking before travelling. Our team will check the records and guide you.
We will get in touch through the email address registered on your booking to look into your situation individually. Please also check your spam or junk folder.
Kind regards,
Rentcars Team
Reply from Rentcars
Hi Colin,
We are delighted to receive your review!
Offering great value is one of our priorities, and we are glad you noticed it. It is great to know booking was simple and convenient for you.
We remain at your disposal. Safe travels!
Kind regards,
Rentcars Team
Good to easy get a order
24 October 2026
Reply from Rentcars
Hello, Hungchun! We are very happy to read your review.
It is great to know booking was simple and convenient for you.
We remain at your disposal. Until your next booking!
Kind regards,
Rentcars Team
Reply from Rentcars
Dear Nataliya,
We are very happy to read your review.
It is great to know booking was simple and convenient for you. Speed is something we aim for in every booking, and it is great to know you felt it.
We remain at your disposal. Until your next booking!
Kind regards,
Rentcars Team
The rental experience was excellent…
The rental experience was excellent from start to finish. Upon arriving at Mendoza Airport, we made a quick call and the team picked us up within just 5 to 10 minutes. Both the customer service and the vehicle pick-up process were extremely fast and seamless.
As for the Renault Kwid, it turned out to be a fantastic car for the city: very practical, fuel-efficient, and responsive. Its compact size is ideal, making it effortless to drive and park anywhere.
The only minor detail was a pre-existing mark on the rear bumper; however, we documented it with photos when receiving the car, and the return process afterwards was quick and completely hassle-free. Overall, a highly recommended experience!
10 September 2026
Reply from Rentcars
Hello, Hugo! Thank you very much for your review and for trusting Rentcars.
We are happy to hear about the great service at the counter, and we will pass your compliment on to our rental partner. It is great to know booking was simple and convenient for you.
We are always here to help. Until your next booking!
Kind regards,
Rentcars Team
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