I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
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Review summary
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Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
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I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the... See more
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Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
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Company details
- #14 of 50 best companies in Bank
- #51 of 108 best companies in Financial Institution
- #12 of 19 best companies in Savings Bank
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
868 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I opened an account last week
I opened an account last week. Then the paperwork and code to verify my bank account arrived. Followed the steps. Opened another account around 15 minutes laster and all went through within the hour even sent my deposit for the new account and got confirmation back. Very impressed.
14 July 2026
My second time with Recognise
My second time with Recognise. They offer competitive interest rates and everything has always gone without a hitch.
I particularly like the option of a monthly income, which is something I much prefer to annual interest.
20 July 2026
Made an error on our business account…
Made an error on our business account and upheld our complaint but only gave us £25 as an apology. We've had to close our account and use another bank. Told them we were unhappy but did not offer to send any further compensation. Poor service and treatment of longstanding customers
15 July 2026
Unprompted review
Opening an additional account was…
Opening an additional account was straightforward and very efficient, even though I opened my first account with 'Recognise' some time ago. Thank you.
11 July 2026
Reply from Recognise Bank
Hi Paul, thank you for leaving a review. We are glad to hear your experience with Recognise has been straightforward and efficient. Thank you for choosing Recognise Bank again.
Reply from Recognise Bank
Hi Brian, thank you for your feedback. We are glad to hear you were pleased with the service provided for your request. Thank you for choosing Recognise Bank.
Excellent experience
Excellent interest rate offered on re-investing a matured bond, plus the possibility of topping up the capital. When speaking to an assistant at Recognise Bank about how to add additional funds, the assistant was very helpful. Thank you.
10 July 2026
Reply from Recognise Bank
Hi Robert, thank you for taking the time to leave a review. We are pleased to hear your re-investing process went well and that our team were able to provide you with all the assistance needed. Thank you for choosing Recognise Bank.
Reply from Recognise Bank
Hi Carol, thank you for taking the time to leave review. We are glad to hear your experience with Recognise was a breeze. Thank you for choosing Recognise Bank.
Reply from Recognise Bank
Hi Michael, thank you for your review. We are pleased to hear your application process was easy. We appreciate your feedback.
best rates most of the time
18 June 2026
Reply from Recognise Bank
Hi Joyce, thank you for taking the time to give us feedback. We are pleased to hear you were happy with the rates we had to offer.
Reply from Recognise Bank
Hi John, thank you for taking the time to leave a review. We are glad to hear you were pleased with our rates and hope you continue to enjoy our service. Thank you for choosing Recognise Bank. We appreciate you sharing your feedback.
Recognise Bank…
Easy to open my new account with The Recognise Bank App. Happy with the rate I’ve been offered. Found this bank through MSE website.
22 June 2026
Reply from Recognise Bank
Hi Lyn, thank you for taking the time to provide feedback. We’re pleased to hear our application process was easy and that you were happy with the interest rates offered. We appreciate you sharing your experience and choosing Recognise Bank.
Good in communicating,efficient and…
Good in communicating,efficient and rates was good .
Happy to recommended to friends and family
7 July 2026
Reply from Recognise Bank
Hi, thank you for taking the time to leave a review. We are pleased that your experience with our customer service was easy and efficient. We are glad to hear you would recommend to your friends and family. Thank you for choosing Recognise Bank.
Polite & efficient staff
Polite & efficient staff. User friendly web site. Easy to make application. Prompt replies on telephone.
2 July 2026
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We’re pleased to hear you had a positive experience and found both our application process and customer service straightforward and efficient. Thank you for choosing Recognise Bank.
did what they said when they said they…
did what they said when they said they would.
service is pretty good which is unheard of from a bank these days
2 July 2026
Reply from Recognise Bank
Hi Sam, thank you for taking the time to share your feedback. We're delighted to hear that you found our service reliable.
We appreciate your kind comments.
Your total application time needs to be…
Your total application time needs to be reduced; it is too bureaucratic before money can be transferred from nominated accounts. We needed to talk to your customer support (Five Star Julie, who was very good), who guided us through the process before we could transfer money to our account. We have several other investment accounts and yours has proved to be the most frustrating to the point where we were tempted to seek investment elsewhere.
29 June 2026
Reply from Recognise Bank
Hi Terry, thank you for your review. We are sorry you experienced challenges with opening your account. It is great to hear that our team were able to guide you through the process. We really appreciate your feedback as it helps us make our products and service better. If there’s anything further we can do to assist, please don’t hesitate to contact a member of our team, who will be happy to help. You can contact our team by emailing support@recognisesavings.co.uk or call us on 0345 872 7888.
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We're delighted to hear that you received excellent service and found our team to be professional throughout your experience.
The rate wasn’t top but not far off but…
The rate wasn’t top but not far off but your staff are very courteous on the phone and made my decision easy
19 June 2026
Reply from Recognise Bank
Hi James, thank you for taking the time to provide your feedback. We're pleased to hear that our team’s courteous service helped make your decision an easy one, and that you found our rates competitive.
Great experience so far and site easy…
Great experience so far and site easy to navigate
30 June 2026
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We're pleased to hear you've had a great experience so far and found our website easy to navigate. We appreciate you sharing your experience.
Easy, straightforward reinvestment
Easy, straightforward reinvestment with competitive saving rates
26 June 2026
Reply from Recognise Bank
HI Philip, thank you for taking the time to provide your feedback. We're pleased to hear that you found the reinvestment process easy and straightforward, and that our savings rates were competitive.
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