Racking Solutions Reviews 

Good helpful service when i rang the office .
Placed my order and it all arrived 2 days later.
Had a query with the delivery and this was answered straight away.
racking is now in our stockroom and it is sturdy and looks great!!

Order was despatched promptly.
Courier damaged one of the two parcels and 2 parts were missing. I telephoned and replacements parts were dispatched the same day.

Excellent delivery service and the product was exactly as described and easy to assemble.

Excellent value for money and easy to assemble. Quick delivery.

Efficient order process, well wrapped. Quick delivery and good comms. Glad I ordered the rubber mallet.

Bought again from Racking Solutions following a previous good experience, however was really disappointed when they sent out garage racking with a lower shelf weight bearing maximum than I'd ordered, and never let me know! Not only had I paid for more expensive racking, if I'd not spotted the small detail on the boxes, this is potentially a health & safety risk, not acceptable at all, and no doubt in breach of legislation. To top it all, they'd also forgot to include the rubber mallet I'd ordered. Fortunately I was given a partial refund, but I couldn't trust them again, despite helpful customer service. Their warehouse team/pickers need some H&S training ASAP.

From ordering to delivery was only three days, it came undamaged, box untorn, by a helpful chap who unloaded it his self, my wife was on her own so couldn't help, having assembled it, it is good quality with decent paint but probably rub off with use, I ordered an 8ft but assembly was easy, even tho instructions say requires two people it is easy enough on your own I already had a plastic mallet which I use to tap corners together so that's something to consider, all in all a very good product and experience

Excellent price, really well made and looks great.

Fast delivery and great product. Good communication

Good delivery

Order not received. Receive daily emails and texts since 9 July saying it’s arriving but it never arrives

Great value for money- bit tricky to put together on my own.

Price and delivery

Used these a few times now brilliant quality and quick delivery thank you

Excellent customer service, easy to assemble. One very happy customer.

the shelving unit arrived damage - holes in the box and with foot prints on the box as well - who ever your delivery agent is they need to be made aware of how unprofessional it is to deliver items in this state

One of the worst customer experiences of recent. Ordered 3 products, informed Sales email of weight and size restrictions in hamlet. Told by the Head of Sales (HOS), that DX the delivery company would ensure it was considered. Nope, giant pallet truck arrives with no notice or call. Driver already angry as he’d had to navigate the hamlet, then makes threat to my safety, witnessed by 4 other people. Drops pallet off truck. I call HOS and explain I’ve just been threatened. He says he’ll act on it and call me back. I ask him to wait 15 mins so the driver can depart. Hear nothing further. Chase response. HOS doesn’t call, emails saying ‘goods delivered, if any issue with DX staff take it up with them’. Now he’s changed to taking no responsibility or having any empathy. Reply back pointing out that my contract is with Racking Solutions, theirs with the delivery company so it is in fact their matter to address. No reply. Ignored by HOS from this point. Tried ringing. No call back. Asked to speak to senior manager, told that it was the General Manager (GM) and that he would ring me back in 5 minutes. No call. Now unpacked items and found of the three items… broken parts, missing parts and dented parts. Wrote to Sales email with evidence. Customer Service Advisor replied. Called her to ensure DX would not be delivering further items. Had this confirmed. Told replacement items would be delivered. Guess who delivered, DX but luckily a different driver who was professional. Box and items arrived this time clearly damaged. And still missing parts. Back to Customer Service, who now pretended the delivery path was all a misunderstanding and DX would continue to deliver. Oh and told again that GM would ring me back in 5 minutes… same lie. So with a damaged box, missing parts from the original order and now more missing parts it requires more dialogue with Customer Service and more DX deliveries. So we had 2 more deliveries of missing parts until we finally got the right parts. Told by DX driver that no box from Racking Solutions ever arrived undamaged and that DX depot just throws things into the vans so lots gets broken.

Clearly Racking Solutions and DX are a recipe for disaster, avoid ordering at all costs. The cowards leading the organisation get the poor women to deal with order issues and a complaint rather than actually care that a customer was threatened and their process and delivery was a shambles. GM and HOS should seriously question themselves.

I just wish at the time of the first issue I’d just rejected the order and had them collect and refund me. It’s hardly an exclusive product. Lots of other options, highly recommend you choose them.

They state "Our company motto is Quality, Service & Price" as Ricky Tomlinson said best... My A*se!

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IN REPLY: Always interesting when the company deflects from the facts and attempts to discredit the reviewer. Perhaps not unexpected that you missed all my 5* reviews when the GM kept missing the opportunity to ring me back as promised 'in 5 minutes'.

It is a patent lie to say the review was left after a request for a partial refund (again another attempt to discredit the reviewer). It was left after the last of 6 deliveries, when I finally had the products that I ordered. The only refund I asked for was for the initial delivery charge (along with an apology) as the driver verbally threatened me and dropped the items. A pretty reasonable request.

That I am hearing now for the first time regarding your 'raising the delivery concerns' speaks to managements treatment of the matter and the professionalism to which you refer. An interesting definition of Responsive? In fact, I was only told to deal with DX direct and then was ignored after by the HOS.

I'll let readers decide whether your team acted professionally and did their best to resolve the issues raised. And BTW you emailed me 5+ times asking me to leave a review...