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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were let down by their experience overall. Customers frequently complained that their packages took excessively long to arrive, with many items failing to show up at all after several weeks. People also expressed deep frustration over unhelpful support teams, missing tracking updates, and point-blank refusals to issue refunds for lost goods. Some reviewers were happy with the actual product once it finally reached their homes, finding it surprisingly effective at cleaning pet hair from carpets and furniture. A few consumers also noted that their deliveries arrived within a reasonable timeframe in certain cases and worked wonderfully on household surfaces.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in satisfaction. While many... See more

Order

Clients share negative opinions on order due to severe delays and missing items. Consumers report that... See more

Delivery service

Users describe negative interactions with delivery service due to consistently slow shipping times and... See more

Refund

Reviewers express strong dissatisfaction and frustration regarding refund requests. Consumers report that... See more

Quality

People report ambiguous experiences with quality, reflecting a sharp division among consumers. While many... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Thought i'd Purchased the product with the 'free' fkea comb, but no, I'd purchased the free comb for $22. Crappy plastic handle with a comb that might or might not work. Contacted support and was told... See more

Rated 2 out of 5 stars

I should have known the ads were too good to be true!! I ordered 2 excitedly thinking I'd solved our 3 cats shedding on dark couches problem. First off, shipment took longer than expected. Second, the... See more

Rated 1 out of 5 stars

Total and utter scam! Quick to take money but useless to refund it when the product doesn't arrive. Numerous email to and fro, still no refund just pathetic excuses. Reply to my email today... See more

Rated 1 out of 5 stars

Complete scam, don't waste your money. I ordered on January 18, received a link to a sketchy tracking tool on January 20 and saw zero movement beyond "Order processed by shipper." Fortunately I paid u... See more


Company details


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1.7

Bad

TrustScore 1.5 out of 5

78 reviews

5-star
4-star
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No history of asking for reviews

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1.7

All reviews

(78)

77 reviews in the last 12 months

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Rated 4 out of 5 stars

Beware of courier

While I was awaiting delivery I was fearful after reading these reviews, it took ages to get the delivery because they used Evri (who were useless) so that loses a star.
All 4 I ordered came with the Purepath logo and work exactly as shown in the Facebook ads I saw. I can only think there's a scammer out there pretending to be this company because, aside from the courier, I have had no problems.
I really was worried by the reviews but I think I must have found a legit ad and others are going to a scammer.
Hopefully the mitts last and don't break apart because you do have to be firm with them. I'll be very upset and reviewing again if there's a problem.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT order from this company

DO NOT order from this company. I did not order this product, I do not know how it got ordered using my information. It's the pet hair glove. I contacted the company and they will not refund my money. Horrible response from them. Stay away. Do not support companies like this. I think they are completely based outside of the U.S., and perhaps I am dealing with A.I. Who knows.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. The product did not work for me. They will not refund my money despite their “ no questions asked money back guarantee” Asked me to submit a video. All AI generated CS. I am resigned that I am ou of the money.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Business, BBB Complaint Filed

Do not engage with this fraudulent business. My order #160896 package was stolen from the doorstep, as verified by an official police report. PurePath refused a replacement or refund, claiming you must buy their optional 'Shipping Protection' upsell to receive basic delivery fulfillment. Management was unresponsive and terrible to communicate with, and went back and forth for weeks with no progress, alongside their copy-paste repeated scripts from their useless support team. Do not engage with this "company".

14 July 2026
Unprompted review
Rated 1 out of 5 stars

This mob makes Fyrefest look like the…

This mob makes Fyrefest look like the Edinburgh Military Tattoo! They’ve had my money for weeks, no sign of a product nor a tracking notification, and absolutely zero response from customer service. Don’t believe the FB ads, this is a scam.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

I would put 0 stars if I could. Fraud and scam!!

I would put 0 stars if I could. Complete scam. You select the gloves and it gives you ‘free gifts’. I received the free gifts (they are shit) and when you release it’s been to long since what you actually ordered - you realise they create fraud and change the free gifts on your invoice to actual purchases so when you contact them they show that you have received your purchase as per your invoice and the gloves don’t even show up on your invoice. So they never had any intention on sending the gloves out. I even screenshot the deals they were running and sent to them. They act like they will review and they don’t. Do not fall for it. They are scum.

29 July 2026
Unprompted review
Rated 2 out of 5 stars

Thought i'd Purchased the product with…

Thought i'd Purchased the product with the 'free' fkea comb, but no, I'd purchased the free comb for $22. Crappy plastic handle with a comb that might or might not work. Contacted support and was told, awwww too bad not our fault. So had to purchase the item AGAIN, making sure the stupid free comb wasnt part of the order. Overall he product works but they have a completely scummy customer service team who couldn't see where I was coming from. Please double check your order so you dont purchase the 'free' flea comb......

23 July 2026
Unprompted review
Rated 1 out of 5 stars

I was to received 2 packages and I only…

I was to received 2 packages and I only received 1. I told them about it and they argued that I received both by showing me the same picture of the same package which was easily uniquely identified with all the logos and writings on it. They could never produce the picture of the second package. After weeks of waiting they decided to credit me a credit of $3.00 the flea comb. So that cancelled the bundle and still ended up paying for a flea comb $14.99 that was never shipped and received. Don't bundle!!!!! they send you part of it only. That's how they steal from you.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Met Expectation

We ordered a couple purepath gloves. It was hard to keep up with status of shipment. The tracking number did not work. I did receive the package after 3 weeks. The gloves worked as stated in the advertisement. We are very happy with our purchase.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

The Glove works great!

The delivery was within 2 weeks. The glove works great. You just swipe it back and forth on the material - including rugs, and the dog hair is lifted off and rolls to the centre for easy removal. My dog sheds a lot and this is the best tool I have found to-date. I was skeptical when I bought it but it does what they say. Highly recommend

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality and bad service

Ordered the Speedy Tail 2.0, received it in a squashed box and it stopped turning on in less than two weeks. I sent them a video of the issue and they only offered a 50% refund. You can get the same toy for half the price on Amazon.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

I can’t get in touch with anyone about…

I can’t get in touch with anyone about my order! By reading these reviews it looks like we have all been scammed. Going to try to get a refund through my bank. I can’t believe I fell for this. Live and learn I guess. 😡

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Do not waste your money. Customer service is totally useless. I ordered the gloves but only received a flea comb and a brush. They will not refund, nor correct the order. Stay away!

10 August 2026
Unprompted review

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