PURELEI Reviews 

Amazing customer service 😍 It took around 1 day to be responded but the solution to my problem was fast and more than what i expected, love this brand!

The product looks better on the picture than its does actually.
Ive ordered a necklace and i didnt really like it.
It looks a bit cheap to be honest, the gold plating isnt nice.
Also for the return i had to pay a huge delivery fee.

Ordered two pair of earrings from here, one pair is not even as how their photos shown (stone is way smaller and not even in the correct color). The other pair is tiny and doesnt loop through my earlobes... I tried to contact customer service but basically left on being ignored. They have no livechat agent and doesn't even bother on handling customers complaint tickets. All pages referring to their returns and refunds policies are all with 404 error as the other user said.
Don't even bother shopping here! Too much of a scam.

Jewellery is okay but I was not happy with is that delivery took more than 2 months and nowhere it was indicated it was a pre order.. also all the links received for returning block so ended up with keeping the jewellery I didn’t want anymore after such a long time. I did find return address in the box but should be within 6 weeks of date of ordering so would be late anyway and will not pay 10 euro to not get my money back. I will probably offer to a friend or sell.

I am stuck with two items that I want to return but I am not able to register my return on the Purelei official website, as an error asking to contact support comes up every time I try from different PCs and on different days. When trying to reach customer support, the Zendesk link they provide as the option to ask for assistance is not valid. Suspicious, but okay – I then proceeded to chat with the Purelei bot hoping I would eventually be connected to a human agent, but in vain. I was only promised to be contacted “as soon as possible.”

I am concerned about the 14-day return window and also cautious about just shipping it back to them using the return slip included in my parcel as it doesn’t explicitly say I can do that. Very poor level of automation/self-service and non-existent customer support. My first and likely last time shopping with Purelei.

I am mentally ready to lose ~50 euro with those items failing to get refunded. Also, the most annoying part is that the bracelet I want to return looks great but would only fit a small child’s wrist. It’s ridiculously small and doesn’t even wrap around my arm.

Edit: I got a reply the next day and the refund was processed within ~3 working days. I’ve added two stars to my review for that.

That said, the email from the Purelei agent felt really generic. They said the refund was a “gesture of goodwill”, even though my 14-day return window hadn’t expired which my receipts clearly show. That “gesture” wasn’t acknowledged as a mistake, which just shows how impersonal and automatic their email responses feel.

Last thursday i ordered. Haven't received anything? Sent an email but a robot answered that my order number was not found? What a bullshit. What to do now?

Even though one of the earrings I received was defective, the customer service was absolutely outstanding. I reached out and they responded right away and sent a replacement with no hassle and no excuses. Mistakes happen, but it's how a company handles them that really counts. I’m really happy with both the jewelry (it's all so beautiful) and how I was treated.

My actual experience and help from customer service was very positive. However, when it came to ordering the products I wanted, the website would not load properly and I only managed to get one of 4 items into my basket. I certainly did not wish to have to make 3 separate payments.

This is one awesome company, I'm a fan! Fantastic jewelry (even lasts when regularly showering with it!), good prices, timely shipping, nice packaging and when you do have a problem, these girls respond within a day and treat you like gold, super friendly!!!

Love that the jewelry can be worn in the shower and swimming and doesn't tarnish. The price/quality match is great match.

I didn't expect it but customer service is so kind and fast! They quickly solve any problem and the jewelry is soo pretty, can’t wait to buy again :)

I’ve always received my orders on time, and customer service is very responsive. One of the earrings I ordered was defective, and they quickly sent a replacement. When that didn’t arrive, they sent another one without hesitation. The only downside is that returns aren’t free. I ordered a lot initially to figure out my sizing, but once I did, everything went smoothly.

Frist time! I ordered 2 necklaces, one didn't fit a 12yr old neck,2nd was so tangled and broken.VERY VERY DISAPPOINTED, I WANT MY MONEY BK.

After 2 months nobody has contacted me for my refound and I have opened two tickets on your site.
Could you please tell me how can i reach out to you so I can modify my review finally?

Best service ever! 😃

I ordered advent calendar previous year and I was really anxious about quality of jewellery in such calendars. And I was so surprised when every item was stunning! It was wonderful experience.

And after a year of using all items - I can say that the calendar worths it definitely! Each jewellery is high quality and waterproof (I checked it many times) and cool designed!

Very poor customer service. I ordered an advent calendar, which was said to be in stock at that moment, and delivery the week after. Now, it is said on thei site the product is not avaliable. If I am lucky, I will receive it too late (advent calendar should be ther before dec 1st). Opened a ticket, no answer. Chatbot ridiculousy inefficient. Avoid!!!!

The worst customer service ever!!!
I wanted to send the adventcalender back, they sent me a QR Code but that Return Code doesnt work. So ive been calling them for over a week now to send me another return code so i can send the package in time.
I even sent them emails but no one has responded yet.
Then they also have the policy of returning the advent calender in 14 days time period.
How am I supposed to send the calender back if the qr Code they sent me isnt working and they are not even bothering to send me another one or respond to any of my mails...
Now I dont see why i should pay 169 Euros for something i dont wanna keep and its not like im delaying in sending it back...
Such an headache!

Purelei's customer service is one of the worst I have ever witnessed. I ordered the advent calendar and received the wrong one. Okay that can happen, however Purelei does not give you the option to simply return this product and has not automated the process for this. Instead you need to get in touch with the support which does not answer you for TWO MONTHS!!! I am still waiting for them to respond to my query and I am losing my patience here.

If I could give you one advice in life it would be, don't buy your jewelry here because returning it is virtually impossible.

Amazing quality and very good customer service!

Would highly recommend!