Proton Mail Reviews 

I have been using the email for over 5 years and it's been a great experience. I can see it's come a long way and it only keeps improving

1. First of all it's expensive.
2. There is a nag pop-up screen with thier plans everytime I go in settings. Why? I already have a plan..
3. I can easily create an extra email alias (from the included 15 in my plan) but good luck in deleting one.
4. No refund for me they said.
5. Plenty of times, I am not recieving some automated emails - those with login codes from other services - such as bitwarden for example.
I still have one year of premium but I will migrate in a few days, that's how tired I am of their "fancy" service.
I even used them for my bussiness, always a pro costumer. Not anymore.

Goodbye Proton. You will not be missed.

The ONLY E-mail service in today's day & age which doesn't force to link a mobile phone number to our E-mail account.......

You really have to give it to them. Hope other minor problems & occasional account lockouts which some users face too would be resolved.

Multiple tickets without any response regarding a refund. Buyers beware:

Ticket - 4980029
Ticket 4980335
Ticket 4977656
Have sent multiple tickets regarding a refund, the one above is the latest, and I have not received a reply regarding a refund, despite me being within the 30-day refund window. At this point, I suspect that Proton is purposely ignoring my emails, as I'm close to the 30-day window (about 8 days left). It is just super annoying that you have to rely on an email from them for service.

Update: it’s funny how they reply to this and mention that I “have been in communication with an agent”, yet the “reply” I received is one of their agents from Friday sending me an email stating they want to for sure confirm if I want to cancel, and then proceeds to offer me free 2 months to get me to stay. I then reply that I’d prefer to have the refund or at the least keep the vpn package, as well as send a follow-up email about an update on the refund, and then it’s ghost silence from there on out. As of writing this, I haven’t received a single reply. It’s so frustrating to do business with a company like this that communicates purely through email because they can pick and select which emails/customers they want to prioritize, and of course, why would they prioritize giving money back to customers? The irony is that they can see that I’ve made this complaint and multiple tickets, yet are still not fulfilling my refund request, when it should be simple. Why do you even offer a 30-day refund policy? I will update if they amend this.

my emails keep DISSAPEARING!!! and they never reply something usefull! I am terribly disapointed!!! Its impossible to get ahold of them no chat, only emails you have to wait days for a response...

I really want to rate Proton higher but I simply can't. I've been a free user for many years, but with big tech's move to Ai scraping of personal data, I'm moving off Meta, Google, Microsoft etc. So I bought a paid plan for Proton for better privacy.

Email is pretty solid, but everything else feels like it's in beta; Drive is buggy and I'm consistently left with corrupted, unopenable files - I can't trust it to be my cloud backup, which kinda defeats the purpose. Moreover, the 15gb of combined storage across all apps on a paid plan is measly, I get 30 gb for free with Mega. The document editing apps are absolutely terrible - unusable - too many bugs to even begin listing.

Proton Meet only syncs one of your email/calendar accounts, so if you're hosting your business and personal emails with Proton you can only choose one to sync with the meet app. But that's a moot point because the meet app is buggy as well; wouldn't connect audio with Bluetooth and without headphones connected the loudspeaker was at minimal and unusable volume - I had to switch back to zoom.

Proton, instead of trying to release half a dozen beta apps, try and perfect one or two first. Or make your beta apps completely free, so your subscribers aren't paying to test your products for you.

Worst of all, the customer service is poor. One takes the time to report a bug, explaining in simple, comprehensive steps what happened. Only to receive the predictable response: we couldn't recreate the issue, can you explain the exact steps that you made? Like, I literally just did that!

Unfortunately, I cannot recommend Proton as a serious solution, they are using the philosophy of "build the plane while flying", and the result is risk to stored data and constantly frustrated clients. The ratings in trustpilot tells the accurate story.

Proton Mail is a great e-mail service that has all the things you would expect.

I can send and receive emails, manage identities, create a folder structure and so on and so forth.

My only negative remark to proton as a paying customer, is that every time I want to manage my settings in the local Linux email client, it opens a new tab in my default web browser and goes to the Proton mail login page, which is redundant as I already am logged into my email client.

Besides that I am satisfied, the price is fair, support answers, the e-mail client works, and I know that I have my e-mails at a company within EU that follows the EU laws and champions privacy.

An excellent email service that can replace Google in many ways. It has a calendar and other useful features, the interface is lightweight and intuitive, and it loads even on low-powered devices. There is a paid version, but I haven't tried it. It seems to me that the free version has everything you need if you're an ordinary user rather than a business owner.
The downside is the limited selection of personalization themes. Personally, I miss something more cheerful, while all the available themes are in rather restrained colors.

I've had a free account for a while just to try things out and I decided to get email plus and connect a custom domain that seems to work now after some DNS trial and error towards WIX.

If all goes well after my one month test is over I might get a full year for my company email as it's about half the price Google Workspace would be. I don't need a lot of the features the competitors might offer, just the ability to email with a custom domain.

the mail ui is terrible and keeps getting worse. fire your ux lead.

Proton blocks email accounts without reason and you loose your data completely. Avoid this provider. Even Gmail or Hotmail is more secure.

Not the smartest processes when paying for an account.
Please sort out your ease of use re payments, its a mess.

I paid for Proton Duo, which is a lot of money for me, and I originally liked the platform, especially the privacy focus and clean design. However, my experience became very frustrating when I tried to forward or export a full conversation and found that the platform does not properly support this in the way I needed.

I contacted support, but the process was not helpful for me. I also requested a refund after limited usage, but the refund was refused and I was repeatedly asked for more proof. This took too much time and became overwhelming.

I have since cancelled my renewal and moved my account back to the free plan. I may close or stop using the platform fully. Proton has good features, but the customer support experience, refund handling, and limitation with forwarding/exporting full conversations were disappointing, especially after paying for Proton Duo.
I hope Proton improves full conversation export/forwarding options and makes refund/support communication clearer and easier for customers.

Just be aware that this company deletes all email when they deem your account inactive. I can even still Log in with my hotmail account the dates from the stone ages. I must have not read the rules but honestly would never have thought this to be a rule. My correspondence is my correspondence, I thought. No warning on my second email about this.

As a free user of Protonmail, I am fully satisfied with the quality of message encryption, storage capacity, quality of the technical support and intuitive, easy-to-operate user interface. I have been using ProtonMail for 6 years, and I am fully satisfied with this service. Have a nice summer.

Even with the assistance of AI it is impossible to find the way to cancel your package.... So I had only one option: block them on my Revolut...

not useful for daily use. some websites/logins, never sent me the first accept-mail with the code to verify.
i looked it up and it seems that protonmail is on some sort of blacklist of certain email providers that company uses.
idk who this would be for

Cancelled but these thieves still took a payment from my account. Just another bunch of VPN scammers and criminals. Don't fall for their 'we're different and genuine spiel'. AVOID!

I can weirdly enough only make a judgement on Proton mail. But the company have paying plans for cloud drive, mail, AI LLM and more. It seems like ever basic plan cost 10 Euro at month. If you want all of their plans you would pay like 100 Euro a months for programs that are inferior to the like of Google or Microsoft. Yes you get a promise of them respecting GDPR. But they are ten times more expensive that everyone else. I would like if they had a total package including all of their products at a price a normal human can pay

Well Proton support is not available, there is no help too get but im paying for there mail app an di can´t read my mails