Multiple tickets without any response regarding a refund. Buyers beware:

Ticket - 4980029
Ticket 4980335
Ticket 4977656
Have sent multiple tickets regarding a refund, the one above is the latest, and I have not received a reply regarding a refund, despite me being within the 30-day refund window. At this point, I suspect that Proton is purposely ignoring my emails, as I'm close to the 30-day window (about 8 days left). It is just super annoying that you have to rely on an email from them for service.

Update: it’s funny how they reply to this and mention that I “have been in communication with an agent”, yet the “reply” I received is one of their agents from Friday sending me an email stating they want to for sure confirm if I want to cancel, and then proceeds to offer me free 2 months to get me to stay. I then reply that I’d prefer to have the refund or at the least keep the vpn package, as well as send a follow-up email about an update on the refund, and then it’s ghost silence from there on out. As of writing this, I haven’t received a single reply. It’s so frustrating to do business with a company like this that communicates purely through email because they can pick and select which emails/customers they want to prioritize, and of course, why would they prioritize giving money back to customers? The irony is that they can see that I’ve made this complaint and multiple tickets, yet are still not fulfilling my refund request, when it should be simple. Why do you even offer a 30-day refund policy? I will update if they amend this.