Princess Highway Reviews 

105
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful clothing designs, playful patterns, and wonderful natural fabrics that feel very comfortable to wear daily. Many people also mention that online ordering is very straightforward and shipping is impressively quick for most purchases received. Some reviewers were not happy with unexpected delivery delays, expensive shipping costs, and high international customs fees. Others noted occasional sizing inconsistencies, restrictive fits around the waist, or a perceived drop in fabric quality over recent years. A few customers also experienced missing items, broken zippers, or security tags left attached to their garments.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful vintage designs, whimsical... See more

Quality

Customers consistently note positive experiences with quality, praising the use of natural fibers, beautiful... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing praise for easy online placement and... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely varying experiences. Many customers... See more

Delivery service

Consumers find delivery service experiences to be mixed, with many reporting fast shipping times and prompt... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Took ages for my order to come. I received 3 messages saying it had been delayed. Finally arrived. Very nice product - well made and lovely print on the fabric.

Rated 3 out of 5 stars

The clothes are super cute. The only downside, you have to spend over $300 for free delivery. No where else in the world does one have to spend $300, maybe a maximum of $150.

Rated 3 out of 5 stars

Love the products and clothing. Delivery costs too much, it has gone up recently from $12 to $15.

Rated 3 out of 5 stars

They had a sale online and after buying a couple of items few hours after were reduced a further $20. Their marketing/sale strategy seems a bit cheeky. I feel the quality in fabrics is reduced compa... See more


3.7

Average

TrustScore 3.5 out of 5

105 reviews

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3.7

All reviews

(105)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products, great delivery, good value

Quick delivery, good communication re delivery progress, great products (well fitting, beautiful original fabric and outfit designs, natural fibre materials, spare buttons). I get regular compliments regarding my Princess Highway outfits and have recommended the brand to SO many people!

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Long time wearer of Princess Highway…

Long time wearer of Princess Highway clothing and I love the outlet sales to get a bargain. I have noticed though over the last couple of years the quality is not as good as it was a few years ago. What I mean by this is the quality of fabric is not as good as it used to be - much thinner, cheaper feeling fabric. The items I bought in 2021/2022 are completely different. Still love the fits, but not sure the fabric will stand the test of time like my older items.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Had to exchange an item I bought…

Had to exchange an item I bought recently for a new garment that had just come into the range. PH were fantastic - personally reached out and advised me of process and then sent off the garment when it was on special so I didn’t have to pay extra. On top of this, fancy fox culottes are divine - generous fit, beautiful cotton and linen blend and such a cute design. Loads of compliments at work, even from the young ones!!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Bought two orders of 4 items (because they don't let international orderd order more). One item from each order was cancelled. The quality was not what I'd expect for the price. One dress the zipper broke the first wear, so now I have to get it fixed. Also had to pay customs which I've never had to do for an order from Australia, it totalled to $79 per order.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

pros

pros
good fit though went up a size as I like scrubs them roomy for flex - if not just by to size, great pockets, cotton easy to iron, comfortable, no sweat, love the colours and patterns, washes well. The patterns make the patients smile
cons
needs loop for id badge

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Princess highway joy

Princess highway is an exceptionally addictive website of fabulous clothing. I get so many compliments whenever I wear something from them. I discovered them on ny trip to New Zealand and have placed 4 separate orders since I've returned to the US.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

It’s my 1st order with them

It’s my 1st order with them, ordered on 12th may and nothing arrived in 3 weeks, every week delivery date is changing and now it’s showing 6th of June. Customer care sucks in resolving issues, now I am worried if I get my order at all, why sell online if you have delivery issues, stick to selling only in stores. Highly disappointing.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Gift Card Purchase

I purchased a gift card online from the United States. There was some confusion with the conversion rates between USD and AUD. The Princess Highway team handled the situation thoughtfully and kindly, even with all the inquiries they are currently fielding.

I appreciate that their customer service team is as high quality as their clothes.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order on April 11th

I placed an order on April 11th, it's now May 6th, nearly four weeks, I received two of the items, was refunded for some of the items, that were still in stock, I had to reorder the items still in stock, and paid double for the socks as they were not on sale anymore. I was given a free shipping code, since I had already paid for the shipping on these items that I was refunded that were still in stock. I'm waiting on a refund from princess highway for the rest of my items that were deemed lost in transit, noone ever gets back to you, I have emailed numerous times, during the last couple of weeks. I received a reply, asking how I would like to proceed, that was at least four days ago, I haven't heard anything since. The clothes are nice, but the lack of communication is ridiculous, I suggest shopping in store as opposed to online.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Items never arrived

Items never arrived. Customer service was not helpful-taking weeks to respond or they didn’t respond at all. It was my first time ordering and it was a mistake to try this company.

1 May 2026
Unprompted review

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