PenStore.fi Reviews 

Don't buy from here!

I ordered a Pen from here for a present to my grandmother (Parker). After 2 days. It completely clogged up and was not usable. When I contacted customer service, I was told that I should clean, and soak it for 24 hours. I ended up sending it back, they in return ended it back saying they had cleaned it.

After 2 more days, it clogged up again. They told me that she has use it every day most of the day, very weird product, and I know for a fact isn't true, since she really does use it everyday.

They even accused me of using wrong ink, even tho I bought the ink from them, and of the same brand of the pen, like it was recommended on the webside when I bought it... They refuse to take it back...

Don't buy from here, they send faulty items and the customer service is awful.

Large stock. Cool stock.

Accurate description of products and ink colors

super. good prices! Very fast delivery.

Great supply, buying was easy and clear. The delivery wasn't the fastest but it's not alla bout the seller.

This is one great company with a fast and responsive customer service. First ever package was lost in transit. They sent a new one right away. Two month later the original package arrive. I was allowed to keep it free of charge. Every order since then, fast and without problems. Great prices too!

They have a wide selection on their website and I appreciate the extras such as personalised staff recommendations. Orders are usually sent quickly and the postal options and prices to Finland are pretty much the same as if I was ordering within Finland. I have two small gripes - I sometimes use a vpn and have noticed that when the website doesn't realise that I am in Finland, the prices are slightly lower. I am sure that there is a genuine reason for Finns paying more but it's still disappointing to realise. The other minor gripe is that certain leading brands are not offered and their exclusion is a bit of a head scratcher. But I will continue to use the shop because they are quick, most of what I want is stocked and shipping is reasonable and uncomplicated.

Shocking company, responded to emails before I asked for a refund, soon as I asked for a refund I didn’t hear from them. 04april to 20april is ridiculous delivery times. Even china has better delivery speeds. £6.10 I paid for delivery and it’s a shambles. May I also point out the man who has a big gap is a total abomination, quoting £20 fees as if we are in some type of contract, I wanted a ball roll pen not a formal contract. I would avoid unless you’re from Sweden, man with big nose is a liability to the company, also lose the different domains in servers countries as they are clearly annoying to customers expecting a 3 day delivery service but instead are met with a 30 day wait, and a formal contract too, don’t forget that formal contract you sign when you buy a ball point pen or some rubber putty, absolutely sensational.

Fast delivery. Excellent quality products. Nothing to complain.

Everything was good and support was grear

At first I liked the Lamy AL-star pen, but when I attached the pen to my journal from its pin, the cap’s screw broke so that it can not be properly put tightly back in its place. This causes the ink to dry.

The inks and journals I ordered were good.

I was very pleased with my recent purchase! The website offers a wide variety of products and is easy to use. The staff responded to my email within a few hours and were very kind and clear with the instructions. My package arrived very quickly and in excellent condition! I will definitely make another purchase in the future! Thank you very much!

The package was delivered promptly containing what I had ordered. Thank you.

Wide range of good quality art supplies, webstore is easy to navigate and delivery is fast.

Always great service

Beautiful and clean website. No problem with ordering to Finland.

It's a good store, they have literally everything here.

Products were as ordered, they had been packed well and securely, and the delivery was quick. Excellent service!

Delivery was fast.