This was the best experience. The product was high quality. Excellent communication. They went beyond what was expected by sending little extra gift of key chain. Products came in a timely manner. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
Written by the company
Important Note From Fay (owner Pelsbarn)
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered both the cooling bed and cooling mat. My puppy loves both! What I love the most is that they are so easy to wash. He loves that it makes him cool and comfortable!
Reply from Pelsbarn
So I ordered from Pells barn, a cooling sofa, bed and a cooling mat XL. It was part of a buy one get one free deal, which drew me to the order. Upon receiving and doing a trial. My dog absolutely hated the sofa bed because of the material on the back to create like a back rest. Even though it was too flimsy to actually stand up on its own.
Uses the cooling mats just fine cause it’s like a blanket
Emailed the merchant pelsbarn. Exchange a few emails back-and-forth. They offered a 20% refund off the purchase price.
Sub total for the order was $293 with taxes and then it was 325
I received an email this morning that my refund of $34 would take 10 days to process to my original payment method.
Now I did my math 20% of $293 is $58.60
20% of $325 is $65
Emails have been sent and reply awaiting the response to see what they say.
No returns we made per the merchant so there should be no restocking fee for items not recovered
Reply from Pelsbarn
I’m incredibly disappointed with my experience. I spent nearly $200 on this item, only to receive a defective product. One side never decompressed properly, so I simply reached out to request an exchange and a return label.
It has now been over two weeks, and despite multiple attempts to get assistance, I have received little to no help. I wasn’t asking for anything extra, a refund beyond what was appropriate, freebies, or special treatment. I just wanted a replacement for an item that arrived defective and not to be responsible for a $70 return shipping cost on a product I had already spent nearly $200 on.
What makes this even more frustrating is that I have followed the company’s exchange policy and have been nothing but respectful and patient in every request I’ve made. I’ve simply been trying to get help resolving an issue with a product that was defective upon arrival.
The lack of communication and customer service has been extremely disappointing. When you spend this much on a product, you expect the company to stand behind it and make the process of resolving a defective-item issue straightforward. Unfortunately, that has not been my experience. I hope the company takes this feedback seriously and improves how they treat customers who are simply asking for the support they are entitled to under the company’s own policies.
Reply from Pelsbarn
Worst company. Paid for expedited shipping but it took 9 days to arrive. The beds do not cool the dog and the claim is false. My dog refuses to use th end because he actually overheats and despite the many emails I have sent them to return these. They’re making it impossible for me to return. They force you to pay for shipping which is gonna cost me $28. They charge you a restocking fee of $7.99 and then they threaten you that if the beds arrive and they find anything wrong with it, they will charge you a $20 fee so you’re basically sending them the beds back and paying for the damn thing twice
Me return the
Reply from Pelsbarn
My two dogs and I are very pleased with Pelsbarn. The Ice Silk mat keeps them cool and they even seem to rest better. The mats were a very good buy, arrived early and performed exactly as promised. I will buy other products as soon as I can. Pelsbarn is a good company and they offer a great product.
Reply from Pelsbarn
Our 11 yr old lab seems to get hot easily. We ordered and received 2 cooling mats. ( We also have a 6 yr old lab) . They loved them and
The mats stayed cool. We were so impressed, we got 2 cooling beds. They loved them too!
Reply from Pelsbarn
I am impressed by the quality of products offered at Pelsbarn. I highly recommend the cooling mats for fur babies during the hot summertime months. And I also love the carseat for not only the softness and safety but also for the great choice of colors!
Reply from Pelsbarn
Excellent customer service and support. Timely responses and attentive to the concerns/needs of their customers.
Reply from Pelsbarn
Our corgi has a double coat, and gets very hot in the summer. I saw the Pelsbarn cooling mats on social media, and they looked like the answer. They are! I got two, one for her bed, one for the floor. She stops panting as soon as she lies down. They wash up easy, too. Worth every penny to see our girl sleep easy in the summer!
Reply from Pelsbarn
Best money I’ve ever spent ordering from internet. I ordered one last year…still in great shape ….dog loves it.she goes to it immediately when coming in from heat.
I ordered this year and gave as gifts to my dog neighbors.
They said same thing….Well made and their dogs love it.
Reply from Pelsbarn
Since my last review of f Pelsbarn they have NOT reached out to me and they have not responded to my emails regarding the failure to deliver the item I ordered and paid $127 for Even though their response to my review was that they were going to get a member of their team to look into the matter, they have done nothing.
Reply from Pelsbarn
The sofa bed with free pillow and sheet arrived fine, but after several days, my dog refused to use it...he'd lie anywhere but on the bed. The trouble started when i wrote and said I wanted to return it (I was well within the 14 day return window). several back and forth emails where they offered me a 20% and 30% credit and I keep the bed, then a 30% refund and I keep the bed. I told them each time I just wanted a refund. Finally they said OK, but never told me where to send the return. After 2 requests, they finally gave me a mailing address. They require original packaging be used so I vacumed compressed everything and sent it back with the tracking #. They received the package on Friday and by the following Friday I had heard nothing. After contacting them twice inquiring when I could expect my refund, they finally email me 2 weeks later to say they inspected my return and found a small spot so they were rejecting my return. Also they included a photo of the "damage". Get this...it wasn't even the bed! They had a small piece of material laid out with a small spot...not the bed, not the pillow and too small to be the sheet! Completely bogus! They could understand my disappointment, blah, blah, blah and would deduct $15.00 on top of the $7.99 restocking fee.
This company should be ashamed of itself!
Reply from Pelsbarn
My doggie absolutely love these mats! They jumped on to them almost immediately. They are used as outside beds for the most part, so that they have somewhere comfy and cool to relax in the evening!
Reply from Pelsbarn
The package is shipped from China and pelsbarn is a drop shipping company. You can buy the same products from Temu for 90% of the price. Too bad they don't provide that information on their website. Probably the products aren't non-toxic either? I'll send my purchase to a lab and get back with the results.
Reply from Pelsbarn
The quality and the help (us as customers) help support animals in need. I live in Florida and thankfully for the cooling bundle and other items. The communication is better. I am able to email and get questions and any issues with my order taken care of. My little Miss Lily like to share her buy 1 get one with friends and Veterinary office. Thank you
Reply from Pelsbarn
Since the minute that I put these in both, my Honda Pilot and Toyota 4Runner, my dog gets so incredibly excited and she jumps up just to lay on them. She acts like it’s the best bed she could ever lay on and doesn’t want to hang her nose out of the window as much while we are driving around.
She feels so safe and secure in what I call her “therapy bucket”. She’s 45 pounds currently (she’s a 9.5 month old puppy) and when she stands on it, the durability, strength, and quality of these are very very high quality.
When we return back home and I unstrap her seatbelt, she will just lay down in her therapy bucket and would rather lay in it than come into the house.
This is probably THE BEST investment that I’ve made for my dog who’s currently going through Service Animal training. I would highly recommend this item for your dog.
The items arrived and were delivered to my house earlier than initially told when placing the order, and the installation was extremely easy. The most difficult part of the installation was keeping my dog (Pinky) off of it while I was trying to get them on the rear seats of my SUVs. Very happy with this product!!!
Reply from Pelsbarn
I have been trying to return a product for a week and they have been unresponsive to my requests. They are stalling time so that the return order period will expire. I would be cautious about placing an order! I will never order from them again!
Reply from Pelsbarn
My dogs enjoy the cooling blankets. I have a special dog that is recovering from a snakebit and is being pampered with my Prlsbarn products. I’ve recently been scammed by some cheap Chinese junk so I am skeptical of ordering these beautiful things I see on fb only to be terribly disappointed. Pelsbarn has not been a disappointment
Reply from Pelsbarn
Pelsbarn’s website is easy to navigate. I got a screaming 2 for 1 deal on a car bed for my Matilda Jane and a bed for my friends dog, Blaze. Matilda is a little diva in her super soft and safe car seat. It fits snugly in the back seat safe from airbags and she straps in securely for the ride with the leash clip that clicks into the seatbelt. The quality is top notch and I couldn’t be more pleased.
Reply from Pelsbarn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.