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Pelsbarn Reviews 

4,160
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 819 reviews, reviewers had a great experience with this company. Customers are truly thrilled with the cooling mats and pet beds, noting that their dogs and cats sleep soundly and stay comfortably cool during hot summer weather. People frequently share that the pet items are crafted from durable, soft materials that are wonderfully easy to wash and maintain. However, some people mentioned that sizing can be inconsistent, with items occasionally arriving smaller or larger than originally expected. Reviewers also shared frustrations regarding customer support responsiveness and faced significant challenges when attempting to process product returns.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as the cooling mats and beds are... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, durable, and crafted... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely regarding the process. While many... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers praise the support team for being... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the best experience. The product was high quality. Excellent communication. They went beyond what was expected by sending little extra gift of key chain. Products came in a timely manner. Th... See more

Company replied

Rated 5 out of 5 stars

My dog Kira has multiple Pelsbarn items. Two cooling blankets/mats, one commemorative American flag cooling blanket/mat, two cooling beds, and two washing machine blanket bags. My Kira girl loves all... See more

Company replied

Rated 5 out of 5 stars

Easy to order, fast response time and quick delivery. Pet cooling couch bed came shrink wrapped in a box, packaged well, opened right up and ready for my fur babies. Made of good sturdy material, soft... See more

Company replied

Rated 5 out of 5 stars

Pelsbarn is a great company! We have ordered their cooling mats for our cats and they help so much to keep the cats cool with the extreme heat here lately. We also ordered their comfort blanket and co... See more

Company replied


Company details

Written by the company

Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.

More than just a dog bed...

Written by the company

No robots here; we're real people!
At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️

Read before writing a review

Important Note From Fay (owner Pelsbarn)

Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping...... We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up. Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️ A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it! Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home! With gratitude, Fay, Bianca and the other dogmoms from Pelsbarn

Contact info

3.9

Great

TrustScore 4 out of 5

4k reviews

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Replied to 97% of negative reviews

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3.9

All reviews

(4,160)

1,557 reviews in the last 12 months

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Rated 5 out of 5 stars

Cooling material works!

I have ordered both the cooling bed and cooling mat. My puppy loves both! What I love the most is that they are so easy to wash. He loves that it makes him cool and comfortable!

1 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're absolutely delighted to hear that your puppy loves both the cooling bed and the cooling mat! 🐶✨ There's nothing better than knowing our products are helping your little one stay cool, comfortable, and happy.

We're especially happy to hear that you love how easy they are to wash. We know that puppies can be a little messy sometimes, so we designed our products to be as practical as they are comfortable, making them easy to keep fresh and clean.

Thank you for taking the time to share your experience and for trusting Pelsbarn. Your kind words mean so much to our entire team and inspire us to continue creating products that pets love and owners appreciate.

Please give your adorable puppy a big cuddle from all of us at Pelsbarn. We wish you both many more cool, cozy, and happy moments together! 🐾💜

Rated 2 out of 5 stars

Feels like AI customer service

So I ordered from Pells barn, a cooling sofa, bed and a cooling mat XL. It was part of a buy one get one free deal, which drew me to the order. Upon receiving and doing a trial. My dog absolutely hated the sofa bed because of the material on the back to create like a back rest. Even though it was too flimsy to actually stand up on its own.

Uses the cooling mats just fine cause it’s like a blanket

Emailed the merchant pelsbarn. Exchange a few emails back-and-forth. They offered a 20% refund off the purchase price.

Sub total for the order was $293 with taxes and then it was 325
I received an email this morning that my refund of $34 would take 10 days to process to my original payment method.

Now I did my math 20% of $293 is $58.60
20% of $325 is $65

Emails have been sent and reply awaiting the response to see what they say.

No returns we made per the merchant so there should be no restocking fee for items not recovered

22 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're sorry for the confusion regarding the refund amount and sincerely apologize for the frustration this has caused.

We understand your concern about the 20% refund and the difference between the amount you expected based on your order total and the $34 refund that was communicated to you. We also appreciate you taking the time to calculate the amounts and bring this to our attention.

We'll have the refund details reviewed with the appropriate team to clarify how the $34 amount was calculated and will keep you posted once we receive an update.

Thank you for your patience and understanding.

Team Pelsbarn

Rated 1 out of 5 stars

I’m incredibly disappointed with customer service

I’m incredibly disappointed with my experience. I spent nearly $200 on this item, only to receive a defective product. One side never decompressed properly, so I simply reached out to request an exchange and a return label.

It has now been over two weeks, and despite multiple attempts to get assistance, I have received little to no help. I wasn’t asking for anything extra, a refund beyond what was appropriate, freebies, or special treatment. I just wanted a replacement for an item that arrived defective and not to be responsible for a $70 return shipping cost on a product I had already spent nearly $200 on.

What makes this even more frustrating is that I have followed the company’s exchange policy and have been nothing but respectful and patient in every request I’ve made. I’ve simply been trying to get help resolving an issue with a product that was defective upon arrival.

The lack of communication and customer service has been extremely disappointing. When you spend this much on a product, you expect the company to stand behind it and make the process of resolving a defective-item issue straightforward. Unfortunately, that has not been my experience. I hope the company takes this feedback seriously and improves how they treat customers who are simply asking for the support they are entitled to under the company’s own policies.

6 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry for your experience and sincerely apologize for the frustration and disappointment this has caused.

We understand that you spent nearly $200 on the item and simply requested an exchange for a defective product that did not properly decompress. We're especially sorry that you have had to wait over two weeks and make multiple attempts to get assistance.

You should not feel left without support while trying to resolve an issue with an item that arrived defective. We understand your concerns about the $70 return shipping cost and appreciate that you have remained patient and followed the exchange process.

We sincerely apologize for the lack of communication and the difficulty you've experienced. Your feedback is important to us, and we're sorry that your experience did not meet the level of service you expected.


Team Pelsbarn

Rated 1 out of 5 stars

Worst company!

Worst company. Paid for expedited shipping but it took 9 days to arrive. The beds do not cool the dog and the claim is false. My dog refuses to use th end because he actually overheats and despite the many emails I have sent them to return these. They’re making it impossible for me to return. They force you to pay for shipping which is gonna cost me $28. They charge you a restocking fee of $7.99 and then they threaten you that if the beds arrive and they find anything wrong with it, they will charge you a $20 fee so you’re basically sending them the beds back and paying for the damn thing twice
Me return the

20 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the delays, the difficulty you've had trying to arrange a return, and the frustration this has caused.

We understand your concerns regarding the expedited shipping, the cooling performance of the beds, and the costs associated with returning them. We're sorry that the products did not meet your expectations and that the return process has left you feeling unsupported.

We appreciate you taking the time to share your experience and feedback. This is not the experience we want for our customers, and we sincerely apologize again for the inconvenience.


Team Pelsbarn

Rated 5 out of 5 stars

A great product which performs as promised

My two dogs and I are very pleased with Pelsbarn. The Ice Silk mat keeps them cool and they even seem to rest better. The mats were a very good buy, arrived early and performed exactly as promised. I will buy other products as soon as I can. Pelsbarn is a good company and they offer a great product.

20 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

It truly makes us happy to hear that both you and your two dogs are so pleased with your Pelsbarn experience. Knowing that the Ice Silk mats are helping them stay cool and even rest more comfortably is exactly why we created them. 🐶✨

We're also delighted to hear that your order arrived earlier than expected and that the mats performed exactly as promised. We work hard to create products that pet parents can trust, so hearing that they lived up to your expectations means the world to us.

It’s especially exciting to know that you're already looking forward to trying more of our products. We can't wait to help keep your two pups comfortable with even more Pelsbarn favorites!

Thank you for your trust, your kind words, and for taking the time to share your experience. Customers like you inspire our entire team every day.

Please give both of your wonderful dogs a big cuddle from all of us at Pelsbarn. We wish you all many more cool, comfortable, and happy moments together! 🐾💜

Rated 5 out of 5 stars

No more hot dogs!

Our 11 yr old lab seems to get hot easily. We ordered and received 2 cooling mats. ( We also have a 6 yr old lab) . They loved them and
The mats stayed cool. We were so impressed, we got 2 cooling beds. They loved them too!

20 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're absolutely delighted to hear that both of your Labs are enjoying their Pelsbarn cooling products! 🐶🐶 We know that older dogs, especially those with thick coats like Labradors, can find warm weather particularly challenging, so it's wonderful to hear that your 11-year-old is able to stay cooler and more comfortable.

It makes us so happy that your first experience with the cooling mats impressed you enough to come back for our cooling beds as well. There's no greater compliment than a returning customer! Knowing that both of your dogs love every product they've tried truly means the world to us.

Our goal has always been to create products that help pets stay cool, comfortable, and relaxed during the warmer months, and hearing that the mats stayed cool and the beds were just as big a success is exactly what we hope for.

Thank you for placing your trust in Pelsbarn and for taking the time to share your experience. Your kind words mean so much to our entire team and help other pet parents feel confident in choosing our products.

Please give both of your wonderful Labs a big cuddle from all of us at Pelsbarn. We wish them many more cool, comfortable naps and happy moments for years to come! 🐾💜

Rated 5 out of 5 stars

Quality, Safety and Luxury Combined

I am impressed by the quality of products offered at Pelsbarn. I highly recommend the cooling mats for fur babies during the hot summertime months. And I also love the carseat for not only the softness and safety but also for the great choice of colors!

22 July 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're thrilled to hear that you've been impressed with the quality of our products! Knowing that our cooling mats are helping your fur babies stay cool and comfortable during the hot summer months is exactly why we created them. 🐶☀️

It's also wonderful to hear that you love our car seat! We designed it to provide the perfect combination of comfort, safety, and style, so it's incredibly rewarding to know that you appreciate not only its softness but also the beautiful range of colors available.

Thank you for taking the time to recommend Pelsbarn and for trusting us with your beloved pets. Your kind words mean so much to our entire team and inspire us to continue creating premium products that pets love and pet parents can rely on.

We're so grateful to have you as part of the Pelsbarn family. Please give your furry friends a big cuddle from all of us, we wish them many more cool, comfortable, and happy adventures ahead! 🐾💜

Rated 5 out of 5 stars

Excellent customer service and support

Excellent customer service and support. Timely responses and attentive to the concerns/needs of their customers.

12 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

Your kind words truly mean a lot to us. We're delighted to hear that you had such a positive experience with our customer service and support. Providing timely responses and taking the time to truly listen to our customers is something we care deeply about, so it's incredibly rewarding to know that this made a difference for you.

At Pelsbarn, we believe that every customer and every pet deserves the very best care, and we'll always do our best to provide helpful, personal support whenever it's needed.

Thank you for taking the time to share your experience and for placing your trust in Pelsbarn. Your support means the world to our entire team, and we look forward to serving you and your furry companion again in the future.

Please give your pet a big cuddle from all of us at Pelsbarn! 🐾💜

Rated 5 out of 5 stars

Double Coat Relief

Our corgi has a double coat, and gets very hot in the summer. I saw the Pelsbarn cooling mats on social media, and they looked like the answer. They are! I got two, one for her bed, one for the floor. She stops panting as soon as she lies down. They wash up easy, too. Worth every penny to see our girl sleep easy in the summer!

5 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

Reading your story truly made our day! We know how challenging the summer months can be for dogs with thick double coats, especially Corgis, so we're absolutely delighted to hear that our cooling mats have made such a difference for your girl. 🐶☀️

Hearing that she stops panting as soon as she lies down on her cooling mat is exactly why we created our cooling collection. Knowing that she's able to relax, cool down, and enjoy a peaceful sleep during the hottest days is the greatest compliment we could receive.

We love that you chose two mats, one for her bed and one for the floor—so she always has a cool, comfortable place to rest wherever she feels most at home. And we're so pleased to hear that you find them easy to wash too. We know how important it is for pet products to be both practical and durable for everyday use.

Thank you for taking the time to share your experience and for trusting Pelsbarn. Your kind words mean so much to our entire team and help other pet parents discover products that can make a real difference for their furry companions.

Please give your sweet Corgi a big cuddle from all of us at Pelsbarn. We wish her many more cool, comfortable naps and happy summer days ahead! 🐾💜

Rated 5 out of 5 stars

Best money I’ve ever spent ordering…

Best money I’ve ever spent ordering from internet. I ordered one last year…still in great shape ….dog loves it.she goes to it immediately when coming in from heat.
I ordered this year and gave as gifts to my dog neighbors.
They said same thing….Well made and their dogs love it.

19 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your incredible review! 🩵

Reading your kind words truly means the world to us. Hearing that your first cooling mat is still in great shape after a year of use is exactly what we strive for when designing our products. We want them to provide lasting comfort and quality that pet parents can rely on. 🐶✨

It makes us so happy to know that your dog heads straight to her cooling mat after coming in from the heat. Knowing that it has become her favorite place to cool down and relax is the greatest compliment we could receive.

We were especially touched to hear that you chose to order more mats this year as gifts for your dog-loving neighbors. What a thoughtful gesture! It's wonderful to know that their dogs are loving them just as much and that they also appreciate the quality and craftsmanship.

Thank you for your continued trust in Pelsbarn and for recommending us to others. Customers like you are the reason we do what we do, and we're so grateful to have you as part of the Pelsbarn family.

Please give your wonderful pup a big cuddle from all of us, and we hope she enjoys many more cool, comfortable summers on her favorite Pelsbarn cooling mat! 🐾💜

Rated 1 out of 5 stars

Nonexistent customer service

Since my last review of f Pelsbarn they have NOT reached out to me and they have not responded to my emails regarding the failure to deliver the item I ordered and paid $127 for Even though their response to my review was that they were going to get a member of their team to look into the matter, they have done nothing.

25 July 2026
Unprompted review
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Reply from Pelsbarn

We're truly sorry and sincerely apologize that you have not received a follow-up despite our previous response and your continued emails.

We understand how frustrating and disappointing it is to have paid $127 for an item that was not delivered and then feel that your concerns have not been properly addressed. We're sorry that we did not follow through as we should have.

We've noted your concerns and will make another follow-up with the appropriate team regarding your order. We'll keep you posted as soon as we receive an update.

Again, we sincerely apologize for the lack of communication and the frustration this has caused.


Team Pelsbarn

Rated 1 out of 5 stars

Horrible customer service and unethical practices.

The sofa bed with free pillow and sheet arrived fine, but after several days, my dog refused to use it...he'd lie anywhere but on the bed. The trouble started when i wrote and said I wanted to return it (I was well within the 14 day return window). several back and forth emails where they offered me a 20% and 30% credit and I keep the bed, then a 30% refund and I keep the bed. I told them each time I just wanted a refund. Finally they said OK, but never told me where to send the return. After 2 requests, they finally gave me a mailing address. They require original packaging be used so I vacumed compressed everything and sent it back with the tracking #. They received the package on Friday and by the following Friday I had heard nothing. After contacting them twice inquiring when I could expect my refund, they finally email me 2 weeks later to say they inspected my return and found a small spot so they were rejecting my return. Also they included a photo of the "damage". Get this...it wasn't even the bed! They had a small piece of material laid out with a small spot...not the bed, not the pillow and too small to be the sheet! Completely bogus! They could understand my disappointment, blah, blah, blah and would deduct $15.00 on top of the $7.99 restocking fee.
This company should be ashamed of itself!

13 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused by the return process.

We understand that you requested a return within the return window, but instead experienced repeated back-and-forth offers before receiving the return address. We're also sorry for the concerns regarding the inspection and the additional deductions from your refund.

We understand why this experience has left you feeling frustrated and disappointed. This is not the experience we want for our customers, and we appreciate you taking the time to share the details of what happened.

Again, we're sincerely sorry for the inconvenience and frustration this has caused.


Team Pelsbarn

Rated 5 out of 5 stars

My doggie absolutely love these mats

My doggie absolutely love these mats! They jumped on to them almost immediately. They are used as outside beds for the most part, so that they have somewhere comfy and cool to relax in the evening!

8 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're so happy to hear that your doggies loved their cooling mats from the very first moment! 🐶✨ There's nothing better than hearing that they jumped right on them and made them their favorite place to relax.

We love that you're using the mats as outdoor beds in the evenings. After a warm day, having a cool and comfortable place to unwind makes all the difference, and it's wonderful to know they're helping your pups enjoy those relaxing moments outside.

Thank you for taking the time to share your experience and for choosing Pelsbarn. Your kind words mean so much to our entire team and inspire us to continue creating products that pets truly love.

Please give your lucky doggies a big cuddle from all of us at Pelsbarn. We wish them many more cool, cozy, and relaxing evenings on their favorite cooling mats! 🐾💜

Rated 2 out of 5 stars

The package is shipped from China ...

The package is shipped from China and pelsbarn is a drop shipping company. You can buy the same products from Temu for 90% of the price. Too bad they don't provide that information on their website. Probably the products aren't non-toxic either? I'll send my purchase to a lab and get back with the results.

18 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you for sharing your concerns. We're truly sorry that your experience has left you feeling this way.

We understand your concerns regarding the shipment origin, product sourcing, and the safety of the materials. We take feedback about product quality and safety seriously, and we appreciate you bringing these concerns to our attention.

We're sorry that we did not meet your expectations, and we appreciate you taking the time to share your feedback.


Team Pelsbarn

Rated 5 out of 5 stars

Quality and service

The quality and the help (us as customers) help support animals in need. I live in Florida and thankfully for the cooling bundle and other items. The communication is better. I am able to email and get questions and any issues with my order taken care of. My little Miss Lily like to share her buy 1 get one with friends and Veterinary office. Thank you

14 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your heartfelt review! 🩵

Your kind words truly mean the world to us. We're so happy to hear that you've had such a positive experience with both our products and our customer service. Knowing that you can easily reach us whenever you have a question or need assistance is exactly the experience we strive to provide.

It also means so much that you appreciate our mission to help animals in need. Thanks to wonderful customers like you, we're able to continue supporting shelter dogs while creating products that keep pets comfortable, even during the warm Florida weather. ☀️🐶

We absolutely loved hearing that little Miss Lily shares her Buy 1 Get 1 gifts with her friends and even with your veterinary office—that is such a thoughtful and generous gesture! ❤️ It's amazing to know that she's helping even more pets discover the comfort of Pelsbarn.

Thank you for your trust, your kindness, and for taking the time to share your experience. We're so grateful to have you and sweet Miss Lily as part of the Pelsbarn family.

Please give Miss Lily a big cuddle from all of us. We wish her and all her furry friends many more cool, cozy, and happy moments ahead! 🐾💜

Rated 5 out of 5 stars

AMAZING product that your dog will love

Since the minute that I put these in both, my Honda Pilot and Toyota 4Runner, my dog gets so incredibly excited and she jumps up just to lay on them. She acts like it’s the best bed she could ever lay on and doesn’t want to hang her nose out of the window as much while we are driving around.
She feels so safe and secure in what I call her “therapy bucket”. She’s 45 pounds currently (she’s a 9.5 month old puppy) and when she stands on it, the durability, strength, and quality of these are very very high quality.
When we return back home and I unstrap her seatbelt, she will just lay down in her therapy bucket and would rather lay in it than come into the house.
This is probably THE BEST investment that I’ve made for my dog who’s currently going through Service Animal training. I would highly recommend this item for your dog.
The items arrived and were delivered to my house earlier than initially told when placing the order, and the installation was extremely easy. The most difficult part of the installation was keeping my dog (Pinky) off of it while I was trying to get them on the rear seats of my SUVs. Very happy with this product!!!

15 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your incredible and detailed review! 🩵

Reading your story about Pinky truly made our day! 🐶✨ We absolutely love that she gets so excited every time she sees her Pelsbarn car seat and that it has become her special "therapy bucket." Knowing that she feels so safe, secure, and comfortable during every journey is exactly what we hoped to achieve when designing our car seats.

It was wonderful to hear that, even at 45 pounds, the car seat provides the durability, strength, and support you were looking for. We put a great deal of care into creating products that are not only incredibly comfortable but also built to last, so your comments about the quality mean so much to us.

We also had to smile when you mentioned that the hardest part of the installation was keeping Pinky off the seat while you were setting it up! 😄 That is one of the best compliments we could receive. The fact that she'd rather stay in her cozy spot than even come inside speaks volumes!

It's especially touching to know that Pinky is currently training to become a Service Animal. We feel honored that our car seat can play a small part in keeping her comfortable and relaxed during this important stage of her journey.

Thank you for taking the time to share your experience and for recommending Pelsbarn to other pet parents. Your trust, your kind words, and your support mean the world to our entire team.

Please give sweet Pinky a huge cuddle from all of us at Pelsbarn. We wish her all the very best with her Service Animal training and hope she enjoys many safe, comfortable, and happy adventures in her favorite "therapy bucket!" 🐾💜

Rated 1 out of 5 stars

I have been trying to return a product…

I have been trying to return a product for a week and they have been unresponsive to my requests. They are stalling time so that the return order period will expire. I would be cautious about placing an order! I will never order from them again!

12 August 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

We're truly sorry for the lack of response and sincerely apologize for the frustration this has caused.

We understand your concern about the return window and why the delay in receiving assistance would make you feel that your request is not being handled properly. This is not the experience we want for our customers.

We're sorry that our communication has let you down, and we appreciate you sharing your concerns.

Team Pelsbarn

Rated 5 out of 5 stars

My dogs enjoy the cooling blankets

My dogs enjoy the cooling blankets. I have a special dog that is recovering from a snakebit and is being pampered with my Prlsbarn products. I’ve recently been scammed by some cheap Chinese junk so I am skeptical of ordering these beautiful things I see on fb only to be terribly disappointed. Pelsbarn has not been a disappointment

17 August 2026
Unprompted review
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Reply from Pelsbarn

Thank you so much for your heartfelt review! 🩵

First of all, we're so sorry to hear about your special pup's snakebite. We hope they're making a smooth recovery and are receiving all the love, comfort, and pampering they deserve. 🐶💚 It means so much to us that our cooling blankets have been able to provide a cozy and comfortable place for them during this time.

We also completely understand your hesitation about ordering products online, especially after having a disappointing experience with low-quality items. That's exactly why we put so much care into designing premium products using high-quality materials that pet parents can trust. Knowing that Pelsbarn exceeded your expectations and restored that trust is one of the greatest compliments we could receive.

Thank you for giving us a chance and for taking the time to share your experience. Your kind words mean the world to our entire team and inspire us to continue creating products that truly make a difference in the lives of pets and the people who love them.

We're wishing your brave pup a full and speedy recovery. Please give them an extra gentle cuddle from all of us at Pelsbarn, we hope our products continue to bring them comfort for many years to come. 🐾💜

Rated 5 out of 5 stars

The real story about Pelsbarn products…

Pelsbarn’s website is easy to navigate. I got a screaming 2 for 1 deal on a car bed for my Matilda Jane and a bed for my friends dog, Blaze. Matilda is a little diva in her super soft and safe car seat. It fits snugly in the back seat safe from airbags and she straps in securely for the ride with the leash clip that clicks into the seatbelt. The quality is top notch and I couldn’t be more pleased.

4 June 2026
Unprompted review
Pelsbarn logo

Reply from Pelsbarn

Thank you so much for your wonderful review! 🩵

We're absolutely delighted to hear that you had such a great experience with both our website and our products! It's fantastic that you were able to take advantage of our Buy 1 Get 1 offer and treat both Matilda Jane and Blaze to a new Pelsbarn car bed. 🐶✨

We especially loved reading about little Matilda Jane! She sounds like a true diva, and we're so happy she's enjoying her super soft throne in the car. Knowing that she rides safely and securely while staying comfortable is exactly what we designed our car seats for.

It also means so much to hear that you appreciate the quality and thoughtful design, from the snug fit in the back seat to the built-in safety leash attachment. We believe pets deserve the same level of comfort and security as the rest of the family, and it's wonderful to know that our car seat is providing that for Matilda.

Thank you for taking the time to share your experience and for recommending Pelsbarn. Your trust and support mean the world to our entire team, and we're so grateful to have you, Matilda Jane, and Blaze as part of the Pelsbarn family.

Please give both Matilda Jane and Blaze a big cuddle from all of us. We wish them many more safe, cozy, and happy adventures together! 🐾💜

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